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Customer Care Specialist Trainee

The Company:  true
The Location: 

Columbus, GA, US, 31999

The Division: 
Job Id:  208

Job Summary

Under general supervision, receives generally routine customer requests/inquiries via internet, phone, email or chat, etc; expertly, completely, and accurately communicates with customers to resolve requests/inquiries while ensuring satisfaction with Aflac’s services/products

 

Principal Duties & Responsibilities

Under general supervision, attends and actively participates in all scheduled Foundation training courses; and completes all assigned classroom activities, exercises, discussions, and exams

 

Receives monitored inbound calls, email, or chats regarding Aflac products and services and navigates through Aflac computer systems and sub-systems as a part of on-the-job training and call coaching sessions; answers inquiries, resolves problems and promotes good customer relations by providing premier customer service with a professional and friendly demeanor

 

Provides thorough and accurate responses to policy-holder requests and inquiries using knowledge and skills acquired through Customer Service training; navigates Aflac’s computerized systems for tracking, information gathering, researching, and trouble shooting

 

Maintains a position of trust and responsibility by keeping all policy-holder and other customer business confidential; follows Aflac’s Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times

 

Performs other related duties as required

 

Education & Experience

High School Diploma or Equivalent, Minimum 1 year of work experience, Or equivalent combination of education of experience

 

Job Knowledge & Skills

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures

 

• Emotional intelligence skills shown through giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

 

• Skill in selecting and using training/instructional methods and procedures when learning new policies, procedures, concepts or products

 

• Skill in managing one’s own time and actively looking for ways to help people

 

• Skilled in verbal and written communication in order to convey information and ideas so others will understand

 

• Problem solving skills

 

• Experience using Microsoft Office suite software

 

Core Competencies

Actiing with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working With Diverse Populations


Nearest Major Market: Columbus GA