Share this Job

PLADS Client Implementation Mgr

The Company:  Aflac Columbus
The Location: 

Farmington, CT, US, 06032

The Division:  PLADS
Job Id:  1458



Job Summary

The Client Implementation Manager supports business start-up work and subsequent Implementation of all Absence, Disability, & Life programs. This role includes cross functional resource management, system setup, risk management, and customer/broker relationship management. Responsible for working directly with small to mid-size customers from pre-sale through delivery of benefit program setup projects.


Principal Duties & Responsibilities

  • Manages the implementation of Employer Absence, Disability, & Life Insurance programs


  • Identifies customer requirements and facilitates customization/configuration of processes & systems to meet them


  • Works closely with other areas including Claims Management, Product, IT, and Sales to ensure customer needs are met


  • Develops and manages the project schedule for all programs


  • Participates in capability presentations to potential customers


  • Manages multiple third party vendor collaborations to ensure customer needs are met


  • Performs other related duties as required


Education & Experience

Bachelor's Degree In a related field, and 4 or more years’ experience related to Group Insurance, or an equivalent combination of education and experience.


Job Knowledge & Skills

  • Project Management Professional (PMP) certification (preferred)


  • Certified Employee Benefits Specialist (CEBS) or similar designation (preferred)


  • Project Management experience


  • Project scheduling
  • Stakeholder Management / Executive reporting & escalation
  • Risk recognition & mitigation
  • Meeting facilitation including prep and documentation


  • Knowledge of Absence Management industry (FMLA, ADAAA, STD & LTD)


  • Knowledge of Life Insurance


  • Ability to work “virtually” across a large cross-functional team in separate geographic locations



  • Acting with Integrity - Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments


  • Communicating Effectively - Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener


  • Pursuing Self-Development - Demonstrates ambition and desire to move forward in his/her career; engages others in discussions about career development; seeks feedback on ways to increase his/her performance; takes advantage of opportunities to build new skills and capabilities


  • Serving Customers - Builds strong relationships with customers; stays aware of customer needs, concerns and satisfaction; responds promptly to customer questions and requests; effectively manages


  • Supporting Change - Enthusiastically participates in new change initiatives and programs; focuses on reasons why changes will work and how they will be beneficial


  • Supporting Organizational Goals - Actively supports organizational goals and values; demonstrates enthusiasm toward the company's goals and mission; aligns actions around organizational goals


  • Working with Diverse Populations - Shows respect for the beliefs and traditions of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds



Nearest Major Market: Hartford