Claims Support Coord

Must reside in Conneticut

Job Summary

The Operations Support Coordinator role is an entry level position, providing an excellent career path for someone interested in group benefit claims. In a fast-paced environment, and under general supervision of the team manager, this position is responsible for providing clerical support for the claims team, ensuring a complete and efficient claim process for all resources engaged.

Principal Duties & Responsibilities

• Assists claims team partners by leveraging systems and documented processes to complete the initial

• eligibility verification on all new claims filed
• Maintains ownership of client specific email box to ensure timely processing of incoming mail and the
• creation of new claims as needed
• Researches outstanding items to resolution
• Prints and mails communications as needed
• Builds effective working relationships with internal partner teams
• Reviews daily and weekly reports to ensure accuracy of assigned work items
• Remains current on customer service policies and procedures
• Prioritizes multiple tasks and works independently to some degree
• Supports management with special projects as necessary
• Performs other duties as assigned

Education & Experience Required

• High School Diploma or equivalent
• Related work experience preferred but not required

Or an equivalent combination of education and experience

Job Knowledge & Skills

• Effective communication skills – written, verbal, facilitation of strong working relationships
• Must be able to demonstrate knowledge of Microsoft Office applications
• Problem solving and decision-making skills
• Strong organizational skills
• Excellent interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies
• Current knowledge of the absence management industry a plus

Competencies

• Acting with Integrity - Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments
• Communicating Effectively - Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener
• Pursuing Self-Development - Demonstrates ambition and desire to move forward in his/her career; engages others in discussions about career development; seeks feedback on ways to increase his/her performance; takes advantage of opportunities to build new skills and capabilities
• Serving Customers - Builds strong relationships with customers; stays aware of customer needs, concerns and satisfaction; responds promptly to customer questions and requests; effectively manages
• Supporting Change - Enthusiastically participates in new change initiatives and programs; focuses on reasons why changes will work and how they will be beneficial
• Supporting Organizational Goals - Actively supports organizational goals and values; demonstrates enthusiasm toward the company's goals and mission; aligns actions around organizational goals
• Working with Diverse Populations - Shows respect for the beliefs and traditions of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds