PLADS Leave Case Manager

Job Summary

Under general supervision of the team manager, this position is responsible for administering various clients’ Family Medical Leave Act (FMLA) policy and performing various clerical duties to support the administration and operational functions of the unit.

Principal Duties & Responsibilities

Assists associates with leave of absence requests and guides them through the process

Processes all leave of absence paperwork according to established procedures and laws •

Provides timely and accurate responses to associates and all levels of management concerning day[1]to-day issues and activities

Administers the FMLA policy; reviews FMLA documentation for accuracy and completeness

Makes recommendations to approve or deny requests for FMLA based on federal regulations

Coordinates correspondence, forms, and other documents via the claim system

Generates reports as required; maintains files, inputs and analyzes data

Assists management with leave of absence situations and provides guidance within the policy and established legal guidelines

Keeps complete records of all LOA requests and maintains tracking and analysis of data

Participates in developing goals, objectives, and systems.

Maintains compliance with standards and federal/state regulations

Serves as an internal reference to the team for certification requirements and processing

Contacts Providers for clarification

Supports management with special projects as necessary

Performs other duties as assigned

Education & Experience Required

Bachelor’s Degree In a related field

1-2 years of related experience

Or an equivalent combination of education and experience

Job Knowledge & Skills

• Current knowledge of the integrated disability and absence management industry

• Excellent customer service skills and ability to manage difficult and stressful situations

• Strong communication skills – written, verbal, persuasion, motivation, facilitation of strong    working relationships

• Ability to manage business expectations and resolve concerns, by communicating status and issues

• Ability to effectively prioritize and escalate customer issues

• Ability to interpret and analyze multiple facts

• Knowledge of state and federal FMLA regulations

• Knowledge of medical disability management preferred

• Strong organizational skills

• Excellent interpersonal skills

• Ability to work in a team environment

• Ability to meet or exceed Performance Competencies

Competencies

Acting with Integrity - Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments

Communicating Effectively - Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener

Pursuing Self-Development - Demonstrates ambition and desire to move forward in his/her career; engages others in discussions about career development; seeks feedback on ways to increase his/her performance; takes advantage of opportunities to build new skills and capabilities

Serving Customers - Builds strong relationships with customers; stays aware of customer needs, concerns and satisfaction; responds promptly to customer questions and requests; effectively manages

Supporting Change - Enthusiastically participates in new change initiatives and programs; focuses on reasons why changes will work and how they will be beneficial

Supporting Organizational Goals - Actively supports organizational goals and values; demonstrates enthusiasm toward the company's goals and mission; aligns actions around organizational goals

Working with Diverse Populations - Shows respect for the beliefs and traditions of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain background