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Sr Billing Analyst D&V

The Company:  Aflac Dental & Vision
The Location: 


The Division:  Dental & Vision
Job Id:  3103

Job Summary

Conduct analysis on all billing processes and results; ensure all Aflac Dental & Vision customers are accurately billed, agents are accurately commissioned and product credit is accurately processed; develop and provide reporting, process improvements and billing analysis to leadership


Principal Duties & Responsibilities 

  • Performs billing analysis and reporting on customer behavior and products to provide predictive analytics that can be leveraged in improving revenue, payment timing, and customer retention 
  • Generate monthly standardized and ad-hoc reporting to provide leadership with status, delinquency, and average billing and payment information 
  • Utilize financial reports to ensure compliance with regulated or contracted guidelines; track and resolve billing discrepancies and issues; develop root cause analysis of issues and develop solutions to remedy reoccurring problems; conducts GAP analysis revenues received versus issued and short and long term trends and impacts 
  • Works on special projects/process improvements; serves as a subject matter expert on projects that will create or improve the combined billing functionality, usage, or strategy; coordinates activities and initiatives with other divisions, associates and business stakeholders; assists in developing and conducting training or awareness processes for the field regarding process implementation 
  • Analyze and correct group set up, as needed; ensure group billing accounts are set up correctly and according to requirements 
  • Analyze all billing processes and data and troubleshoot issues as they come; analyze all billing procedures and identifying opportunities for improvement 
  • Prepare reports and deliver reports according to deadline 
  • Analyze and generate monthly commissions reporting and statements; Generate commissions payments, ensuring accuracy of ACH and check payment 
  • Execute tasks according to the monthly billing cadence; verify, issue and send accurate invoices timely 
  • Reconcile in-force premium to production credit systems and facilitate necessary changes 
  • Communicate with clients and other departments, resolving issues, and providing clarifications 
  • Execute monthly reconciliations 
  • Presents monthly reports on performance; develops and presents decision-making matters to key management team 
  • Perform other duties as necessary


Education & Experience Required

  • Minimum Required Bachelor's Degree Accounting, Finance, or a related field; job experience may be used in lieu of educational experience 
  • Minimum Required Six years of experience in billing/invoicing/payroll cycles


Or an equivalent combination of education and experience.


Job Knowledge & Skills 

  • Excellent communication and interpersonal skills 
  • Strong analytic skills and understanding of how billing data and systems interact 
  • Good organizational and time management skills 
  • Ability to work independently and in a team 
  • Strong attention to detail 
  • Ability to prioritize 
  • Proficiency in Microsoft Office, data entry, and accounting software programs.



  • Acting with Integrity 
  • Communicating Effectively 
  • Pursuing Self-Development 
  • Serving Customers 
  • Supporting Change 
  • Supporting Organizational Goals 
  • Working with Diverse Populations


Working Conditions

The statements below describe the general nature and level of the work and are not an exhaustive list of all responsibilities, duties, and skills required.

Normal office environment (virtual or in-person)



≤ 10%