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Group Representative (Remote, US)

Job Summary

Partners with the Business Development Executives to identify opportunities to acquire new employer groups and to sell Aflac product offerings and services as well as re-enrolling and adding additional products to existing clients by interacting with insurance brokers, third party administrators, and consultants within his/her assigned territory

Principal Duties & Responsibilities

Ensures that Aflac products are aggressively and competitively positioned through all distribution channels within his/her assigned area(s); assists with the development of strategies and plans to grow the business; develops selling models to optimize sales results

Establishes and builds relationships with key sources who will market the Aflac portfolio of products to the nation’s leading employers; manages overall relationship with key brokers while directing internal account support

Creates and maintains a business plan within the assigned territory based on the customers’ likely requirements; drives the pipeline and revenue goals for accounts within scope of responsibility to meet and ultimately exceed growth goals

Assesses short-term and long-term market potential by understanding Aflac’s current market position within each broker’s book of business

Defines desired market position and long-term goal with each broker though effective account planning

Understands the clients’ business issues and align Aflac’s product development, case set-up, underwriting and other internal resources and services to meet the clients’ needs

Professionally manages the sales pipeline by strategically monitoring health and tracking top pursuits

Embraces a culture of collaboration and teamwork and mentors team members on business development and relationship-building

Develops and maintains a holistic view of Aflac offerings and competitor and market conditions within the assigned area and identifies account segment opportunities

Participates in broad projects and monitors project plans and execution progress to resolve any variances and provides accurate communication to stakeholders; identifies required modifications to the project plan based on changed priorities, policy changes, and/or resource constraints in order to ensure plans continue to align to current business objectives

Compiles statistics, evaluates data, forms conclusions and presents recommendations to leadership in several areas; stays ahead of the curve on technical product-related knowledge and general sales techniques and trends; prepares summaries of important trends for leadership; proactively consults with and influences a variety of constituents based on strategies and actual performance

Performs other duties as required

Education & Experience

Bachelor's Degree in a related field, Up to five years (preferred) of successful work-related experience, or an equivalent combination of education and experience.

Some regional insurance or sales experience (national sales experience (preferred)

Group Workplace Voluntary Benefits (WVB) experience (preferred)

Possess (or willingness to attain) state required life and health agent license (preferred)

Job Knowledge & Skills

• Ability to create and implement strategies that will increase number of active accounts, penetration of existing accounts, and acquisition of new accounts; accomplishment at both the individual, team, region, and preferably national level

• Certified Project Management Professional (preferred)

• Excellent presentation, oral, written, and interpersonal communications skills to effectively interact and act as an advisor on professional issues with Aflac’s senior management, and internal and external business contacts

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

PLADS Cust Care Advocate Lead (Farmington, CT, US, 06032)

Job Summary

Supports the day-to-day functions of the customer care center and ensures that daily operations align with company and departmental goal. Develops solutions and implements actions to resolve problems and ensure customer satisfaction. Reviews processes and procedures to streamline activities to enhance service turnaround time, productivity, and quality. Liaises with internal and external customers to address inquiries and escalations.

Principal Duties & Responsibilities

Supports the daily operations of the business unit; performs independent review of problem situations; recommends solutions and implements actions to resolve problems and ensure customer satisfaction; coordinates processes and procedures to streamline activities to enhance service productivity, and quality

Monitors overall workflow of the business unit and ensures that workflow processes facilitate effective and efficient use of corporate resources and enhance customer satisfaction

Assists in supporting strategic and tactical operational plans to ensure achievement of company and departmental goals

Compiles and analyzes data and reports that pertain to the overall operation of the business unit, summarizing activities and trends

Designs and executes training efforts and ensure that necessary education tools are provided to employees; encourages employee development through mentoring and participates in incentive initiatives

Identifies, analyzes, and monitors business technology requirements and enhancement possibilities; recommends viable technological solutions, modification, and applications

Interacts with internal/external business partners, including insureds and claimants, in a professional, productive, and positive manner

Provides real time call support for Customer Care Advocates; assists Customer Care Advocates on complex inquiries and special handle situations and assumes ownership as appropriate

Partners with other business areas to improve collaboration and ensure seamless customer experience; coordinates with vendor on service inquiries, training and quality of service; liaises with internal and external customers to exchange information, clarify facts, and resolve queries and/or problems efficiently

Performs other related duties as required

Education & Experience

High School Diploma or Equivalent, 3+ years of contact center or customer service experience, or an equivalent combination of education and experience.

Job Knowledge & Skills

• Proven ability to navigate through multiple systems and applications

• Strong personal computer skills with experience in Windows-based software;

• Proficiency with Microsoft office suite of products including Excel, PowerPoint, and Word

• Broad knowledge of Aflac products/services and systems is preferred

• Expertise in FMLA, Short Term Disability, and Long Term Disability, including federal, state, and local regulatory requirements

• Moderate knowledge of Group Long Term Disability, Premium Waiver and Life

• Detail Oriented; Ability to complete project work independently and efficiently

• Excellent presentation, oral, written, and interpersonal communications skills to effectively interact

• Demonstrated practical understanding of how processes and systems in own area of work relate to the management of risk and compliance

• Demonstrated commitment to corporate and service values

• Takes action to improve performance on the job and to manage own personal development

• Experience in providing feedback and coaching in a professional setting

• Experience de-escalating customers and coaching others to handle escalated callers

• Knowledge of employee relations to conduct and deal with employee issues in a proactive manner

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

PLADS Salesforce Developer (Farmington, CT, US, 06032)

Job Summary

Responsible for developing within the lightning framework and the Salesforce platform, utilizing a wide-range of Salesforce capabilities

Principal Duties & Responsibilities

Contributes to the development effort by participating in workshops, speaking about technical solutions, builds prototypes and takes on coding assignments

Translates simple to moderately complex user stories into functional and actionable software within the Salesforce environment – following Salesforce best practices

Collaborates on and informs cross-functional teams of new feature technical design, technical requirements, limitations, and implementation

Performs unit testing, integration testing, and performance testing of new product functionality; analyzes and mitigates issues identified during testing

Actively participates in meetings with representatives from multiple business and/or IT units

Performs other related duties as required

Education & Experience

Bachelor's Degree in IT or a related field, 3 years of experience developing on the Salesforce platform, or an equivalent combination of education and experience.

Job Knowledge & Skills

• Expertise with Apex classes and triggers

• Experience with:

· Batch Apex

· Writing queries using SOQL and SOSL

· Customizations on the Salesforce platform, as well as declarative tools

· Lightning Framework

· Data Loader

• Attention to detail and results oriented, with a strong customer focus

• Ability to work as part of a team and independently

• Problem-solving and technical communication skills

• Ability to prioritize workload to meet tight deadlines

• Preferred experience:

· Salesforce Dev I Certification

· Salesforce Admin Certification

· Knowledge of Microservices and REST based API development

· Knowledge of continuous integration/development tools

· Salesforce Community Development/Configuration experience

• Self-accountable with the ability to prioritize well and work in environments with competing and alternating priorities, with a constant focus on delivery

• Refined business acumen and established domain / industry vertical expertise

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

Market Asset Analyst (Shelton, CT, US, 6484)

Job Summary

Responsible for the retention, growth, and an increase in existing account premium within assigned Market Operation.

Principal Duties & Responsibilities

Ensure each field role (RSC, DSC, Associate) understands and executes the Market Operation’s Asset Management strategy including but not limited to the below:

Build off of MKD expectations and how each role executes the Market Operation’s Asset Management strategy and have regular (monthly or as needed) communication with RSCs/DSCs/Associates to ensure there is understanding as to the strategy and their role in execution.

Monitor activity & results and communicate opportunities for improvement to MKD, RSC, and DSC

Monitor RSC/DSC activity vs. results including but not limited to the below:

Distribute opportunity to include upcoming open enrollments, leading/lagging indicator metrics, etc.

Distribute OE Plans to DSCs 90-120 days in advance of the effective date; distribute leading indicator reports weekly; distribute lagging reports monthly; distribute other opportunities, metrics, and results as needed.

Review leading indicator reports weekly, lagging indicator reports (OE Completion, Avg AP, Seen vs. Sold, etc) monthly and provide insight into opportunity as well as those meeting goals, and suggest action items for resolution (re-DM Presentation Coaching, Access & Control, VAS, etc.)

Conduct regular calls with RSCs/DSCs to ensure leading indicator activity is occurring and progressing and results are present; alert MKD of habitual defectors.

Provide detailed data & insight to MKD/RSC/DSC for accountability conversations

Monitor activity, evaluate data and results, and communicate opportunities and recommendations to MKD, RSC, and DSC

Partner w/ WWHQ and Market Trainer(s) to deliver training related to Asset Management to include but not limited to the below:

Record lagging indicator opportunities and use them as training topics for Coordinator Meetings/Veteran Training; provide training topics to MKT for use during MIPS

Attend MIPS each month in a RSCs office ensuring to rotate monthly; provide insight and recommendations to enrollment barriers, provide assistance with prep and monthly deliverables.

Attend DSC/Associate monthly coaching meetings to highlight specific enrollment barriers and provide suggestions on how to remove; call out enrollment barriers during MIPS and provide suggestions on how to remove.

Coach each level on how to remove open enrollment barriers through the use of HQ initiatives, account level strategies, product offerings, VAS, enrollment platforms, etc.

Serves as a subject matter expert in the design and development of associate and coordinator training materials related to account set-up, post enrollment excellence, account servicing, and open enrollment.

Monitors and evaluates training programs, processes, and/or practices for quality and effectiveness; facilitates workshops/training programs for the field force to develop the knowledge, skills, and abilities of coordinators and associates, broker collaboration, and veteran training

Conducts train-the-trainer sessions to becomes knowledgeable and efficient in facilitating the Market’s Asset Management program and works with the Market’s hierarchy to determine inefficiencies that supports the Market’s Asset Management strategy (training,

Asset Management , Product, Value Added Services, etc.)

Monitors market segments for sales patterns and other pertinent performance data; develops and maintains metrics by analyzing sales and performance statistics, sales contest & campaigns, maintains a database of the information used in producing strategies to provide opportunities where the data show opportunity for growth.

Participate in National, Territory, and Market meetings, trade shows, special events, seminars, etc.

Stay abreast of industry-related trends and prepare summaries of important trends for management use

Serves as a liaison/resource between the hierarchy of a market and WWHQ to troubleshoot issues both in the field and from headquarters for resolution prior to escalation of a concern/situation; gathers Asset Management data for the territory and provides strategy changes that will help to establish success within Territory/State Asset Management programs through constant communication with the Analyst, Coordinator and Consultant at WWHQ

Education & Experience

Bachelor’s Degree and two to four years of job-related work experience, or an equivalent combination of education and experience

Related work experience and knowledge of the insurance industry with specific focus on Aflac’s sales force hierarchy, internal operations, systems, terminology, and business procedures (Preferred)

Job Knowledge & Skills

Microsoft Word, Microsoft Excel and PowerPoint: Intermediate

Excellent problem-solving, analytical, and presentation skills combined with a high degree of creative thinking

Ability to effectively interact with cross functional teams

Knowledge of Aflac’s products and procedures, policy data, benefit plans, company terminology, and field force

Strong project-planning and management skills, including cost benefit analysis

In-depth knowledge of Aflac’s organizational and functional operating structure

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

Mgr, Program Management (Columbus, GA, US, 31999)

Job Summary

The Program Manager is responsible for assuring the alignment of IT services to the current and future needs of Aflac and leads IT’s efforts to understand where the business is today, where it is headed in the future, how well the IT platform(s) are supporting the business, and what things need to be done to fill gaps. He/she must be able to facilitate reviews of the business and the IT portfolio and be able to formulate business cases, shape programs/projects, create continuous improvement strategies and interface with both the business and IT competencies to drive value for the business and be able to quantify the value. The ability to help prioritize wide demands against constrained resources will be critical.

Principal Duties & Responsibilities

Conducts periodic reviews of the business and IT portfolio in order to assess the degree to which IT is driving value for the business; considers IT innovations, strategies and programs that will have positive value and returns for the business; develops business cases in partnership with the business to drive strategic programs/projects

Works with project managers and business stakeholders to help develop and prioritize technology portfolios based on the business area’s objectives as well as the company’s strategic direction; works to ensure that final completion of projects are on time and within budget

Drives program/project consistency and reporting

Develops and maintains an IT roadmap depicting the systems portfolio showing current systems, future systems and intervening projects to achieve agreed and funded goals; conducts periodic briefings around innovations and new capabilities that will drive value for the business to include business model changes, new technologies etc.; reviews and improves processes for engaging IT

Shapes programs and projects for the portfolio, based on business requests for projects and/or based on proposed portfolio strategy projects; accountable for estimation of projects and requests for service

Performs other duties as required

Leader - Education & Experience

Bachelor's Degree in Computer Science, Information Systems or related field Six or more years of project management, release management, program management, Operations/IT Management, technical consulting, architecture, project administration/coordination/support or work-related experience, Demonstrated experience and understanding of system development life cycle, dynamics of software development projects, and IT practices and methods, or an equivalent combination of education and experience.

Job Knowledge & Skills

• Business Case Prep

• Business Cost Benefit Analysis

• Business Definition Requirements

• Business Formal Presentations

• Business Peer Leadership

• Business Value Quantification

• Business Prioritization

• Budget management

• Lead Short Projects (1-3 Mths)

• Prepare Flowcharts

• Problem/Change Mgmt

• Project Change Mgmt

• Project Control

• Develop Design Spec

• Develop Technical Spec

• Development Life Cycle for Software

• Development Methodology and Procedures

• Development Requirements Definition

• Development Software Architecture

• Development System Analysis

• Project Estimating

• Project Management Tools

• Project Planning & Sched

• Project Quality Assurance

• Project Resource Mgmt

• Project Risk Mgmt

• Project Scheduling

• Project Tracking and Reporting

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

Sr Application Developer (Remote, US)

Sr Application Developer

Job Summary

Develops, maintains, and integrates application software, related project management activity, and production support; works closely with internal and external clients, business analysts, and team members to understand business requirements; develops and integrates application software, including unit testing and implementation efforts; continues to maintain and support software after implementation

Principal Duties & Responsibilities

Works on multiple projects at a time as a member of each project team, often as a project leader

Works on enterprise-wide small and large complex projects that require the highest level of

expertise; participates on project teams, systems and data analysis, design, development, integration, and enhancement activities, as well as related maintenance and more complex production support

Defines and develops the project scope of multiple complex projects with assistance from the

project team and serves as the project point of contact when necessary

Provides technical leadership and mentoring to application development teams

Leads and/or participates in project-planning sessions with clients, business analysts, and team members to analyze development requirements, provide design recommendations for complex systems, and recommend methods and assignments

Tests and implements cross-functional systems, ensuring system meets the needs of client and business

Provides ongoing maintenance of software systems

Handles unresolved production support issues across multiple areas of expertise

Provides design recommendations, develops application and custom integration solutions, including major enhancements and interfaces; writes complex design specifications

Makes complex modifications to existing software applications and modules in accordance with high specifications and division standards; reviews effort to ensure compliance to application standards

Develops new cross-functional software systems using disciplined software development processes; makes recommendations toward the development of reusable routines or components, including object-oriented base class reuse

Translates business and technical requirements into cross-functional business application systems, providing custom integration solutions, including major system enhancements; collaborates in setting development guidelines

Prepares and presents status updates for various projects; serves as an individual contributor or technical lead

On-call duties required as needed

Performs other duties as required

Professional - Education & Experience

Bachelor's Degree in Computer Science, Information systems, programming, Five or more years of programming/systems analysis experience, experience and understanding of multiple programming languages, systems, as well as systems and data design and project management methodologies, experience in all phases of software development including design, configuration, testing, debugging, implementation, and support of large-scale, business centric and process based applications, Or an equivalent combination of education and experience.

Preferred Demonstrated experience in building and implementing model-driven, object-oriented enterprise-level business solutions and applications using Pega PRPC platform

Job Knowledge & Skills

Java/JVM & Scripting Technology Stack

Java
HTML
JavaScript
jQuery
Angular
SQL

Preferred Skills

Cucumber BDD
Sitecore

Organizational Competencies

Acting with, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals

Technical Consultant (Columbus, GA, US, 31999)

Job Summary

Provides technical leadership as well as functioning as a point person for the division as it relates to application development, software systems engineering, systems administration and/or a tecture; provides the advanced technical expertise to ensure the quality of Aflac’s infrastructure, systems and software solutions are of the highest quality and meet the desired functional, operational and security requirements; develops, maintains, and integrates application software, related project management activity, and production support; develops optimal relationships with internal and external clients, business analysts, and team members to understand business requirements; develops and integrates application software, including unit testing and implementation efforts; continues to maintain and support software and key infrastructure after implementation

Principal Duties & Responsibilities

Leads and mentors technical and project team members at the business function level

Operates as a project leader on a limited number of projects and may work on other projects as a member of the team providing advanced technical expertise

Works on small, large complex and enterprise-wide projects that require the highest level of

expertise; participates on project teams, systems and data analysis, design, development, integration, and enhancement activities, as well as related maintenance and more complex production support

Leads the project team in analyzing the requirements and providing accurate and detailed estimates for the designing, building, testing and deployment phases of the project

Provides technical leadership and mentoring to various technical teams

Collaborates with Architects, Developers, Senior Infrastructure Technical staff and/or Software Systems Engineers to evaluate and recommend technology advancements and business solutions for assigned projects and/or applications

Supports the implementation and testing of cross-functional systems, ensuring system meets the needs of client and business; provides continuous support to internal and external clients who are experiencing problems with server hardware, operating systems, core infrastructure applications and related utilities, maintains mainframe operating systems or major subsystems, and associated software and hardware products; handles unresolved support issues across multiple areas of expertise

Proactively monitors projects and/or existing production applications and core infrastructure by looking for ways to improve the applications and its availability

Handles unresolved production support issues across multiple areas of expertise; analyzes the current architecture

Provides design recommendations, develops application and custom integration solutions, including major enhancements and interfaces; writes complex design specifications

Provides leadership to support ongoing maintenance of mainframe and/or client server applications or tools, depending upon previous involvement with projects

Facilitates and ensures on-time completion of performance, load, functional and other categories of testing and application vulnerability testing efforts and resolution of issues; develops new cross functional software systems using disciplined software development processes

Prepares and presents status updates for various projects as needed

Performs other duties as required

Professional - Education & Experience

Bachelor's Degree in Programming/Information Systems or Computer Science or related field, Six or more years of job related work experience such as programming/systems analysis/systems administration, Experience and understanding of multiple programming languages, systems, as well as systems and data design and project management methodologies, Or an equivalent combination of education and experience.

Job Knowledge & Skills

• Mainframe Computing

• Development Life Cycle for Software

• Development Methodology & Procedures

• UML (Unified Modeling Language

• Data Analysis

• Development Software Architecture

• Develop Design Specifications

• Adobe

• ASP.NET

• Assembler

• Java

• COBOL

• COBOL II

• COBOL IIDB2

• Business Process Management (BPM)

• Data Modeling

• JCL (Job Control Language)

• Visual Basic

• webMethods

• Command level CICS

• DB2

• Websphere

• Easytrieve

• InterTest/CICS

• InterTest/Batch

• File Master Plus

• Mainframe Utilities (Esp. Sort/Merge)

• SQL & Relational Databases

• Source Control

• Web Service Development

• Microsoft TFS

• IBM Mainframe Processing

• SSIS/ETL/Business Objects

• Distributed Platform Processing

• Lead Medium Projects (3-12 mths)

• Docker containerization

• Java

• JavaScript

• JSON

• Microservice style architecture

• RabbitMQ

• RAML

• Saxon

• Source Control

• Spring Framework

• UML

• XML

• XSL

• XSLT

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

Talent Acquisition Analyst (Columbus, GA, US, 31999)

Talent Acquisition Analyst

Job Summary

Responsible for analyzing Aflac's Talent Acquisition departmental processes for improvement in operational effectiveness. Coordinates ongoing analysis, benchmarking and reporting on key performance indicators. Analyze & report day-to-day informational needs for Talent Acquisition.

Principal Duties & Responsibilities

Design and generate standard and customized reports from Success factor’s ATS

Create and publish standard, customized and ad hoc reports and presentations for Talent Acquisition

Responsible for TA's communication needs such as managing the shared inboxes, internal postings

Acts as a liaison with other HR functions on policies and procedures

Track candidates through their progress - from application to onboarding

Coordinator department projects

Creates and maintains departmental standard operating procedures

Monitors, analyzes, and reports on TA's objectives/performance

Audits, reviews and monitors TA data to ensure accuracy

Perform other duties as assigned

Professional - Education & Experience

Minimum Bachelor's Degree Business Administration or related field, 2 to 4 years of work related experience, or an equivalent combination of education and experience.

Job Knowledge & Skills

• Experience and proficiency using Microsoft Office software, including basic experience using Word; and intermediate experience using Excel and PowerPoint

• Oral & written communication skills

• Knowledge of basic project management techniques

• Teamwork and interpersonal skills, including the ability to interact effectively with all levels of the organization

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

Client Manager (Columbia, SC, US, 29210)

Job Summary

Manages relationships and monitors the account health of assigned block of business; provides ongoing post-sale support, facilitates administrative solutions for service issues, and ensures that the client's business objectives and needs are met; executes a renewal and re-enrollment strategy for the account that drives premium and increases customer satisfaction

Principal Duties & Responsibilities

Manages and drives implementation and relationships for assigned Aflac accounts/brokers; manages and monitors the account health of assigned block of business (identifying risks, barriers, suspense, overall service standards, etc.); develops and maintains written records and materials regarding administrative support of the account; ensures smooth post-sale service activities such as enrollment system setup, billing and reporting solutions, timelines, ongoing administrative setup/support and monitors ongoing activities

Provides dedicated support for assigned accounts with accurate, timely and transparent delivery of account level stewardship reporting, post-enrollment debriefing, decision-support tools, and enrollment solutions after the case is sold; executes a renewal and re-enrollment strategy for the account that drives premium and increases customer satisfaction; implements strategies and leverages Aflac services for existing clients; ensures requirements for initial account set-up and reenrollment activities are met for assigned accounts with business units

Works with career associates, brokers and clients to gather enrollment requirements such as enrollment dates, number of employees, benefit participation rules, plans to be offered, type of systems currently used, SLA’s, enrollment type and key milestone dates.

Develops a working relationship to include periodic personal and frequent telephone contacts to monitor all areas of service; analyzes problems and develops solutions to correct a situation and prevent re-occurrence; communicates the resolution and monitors to ensure its success; facilitates working effectiveness of supporting business units; manages the delivery of service internally to achieve a high level of account satisfaction

Develops, updates, and maintains account profiles; provides central coordination of ongoing administrative services with other business units to ensure that account issues are avoided or resolved promptly and prevent re-occurrence; uses broad experience to make independent decisions regarding the best solution to conserve business resources and implements and communicates the appropriate activity

Analyzes, monitors, and executes change requests for accounts throughout the implementation phase; ensures that defined service level agreements are met; uses forward thinking to make recommendations to ensure enrollment and service solutions are put in place to meet the account’s needs and expectations; maintains a database repository of enrollment/service efforts and results

Analyzes and completes reports as needed related to account activity; conducts proactive account audits to identify trends and document process improvements for open enrollment and ongoing administrative services

Partners with the integration team to coordinate the implementation of technology with internal and external customers to facilitate data exchange; establishes, consults, and implements appropriate technology for initial billing set-up and initial premium changes

Partners with internal business units to address any client question or issue, whether relating to technology, account enrollment, claims, etc., are responded to and resolved in a consistent and timely fashion; acts as a liaison requiring expertise at an intermediate technical and administrative level; handles complicated or unique service issues and ensures that the results meet the business need; escalates more complex issues to senior employee or management

Stays abreast of industry best practices through competitive intelligence, and industry periodicals; drives the overall customer experience for accounts serviced; proactively identifies new service requirements in response to account administration issues; maintains contact with accounts to ensure quality service, facilitating surveys if needed; provides insight to help shape the account’s service needs as they evolve

Travels to accounts as determined by the account service strategy and as needed to ensure the delivery of the distinctive, superior, responsive, and consistent service experience (travel is generally less than 25%)

Performs other duties as required

Education & Experience

Bachelor's Degree in a related field, five - six years of job-related experience, or an equivalent combination of education and experience.

Two years insurance, healthcare, and/or financial industry experience (internal and/or external) (Preferred)

Experience in a service-related area such as client services, sales support, coordinating activities associated with the processing of group enrollments (Preferred)

Job Knowledge & Skills

Experience with project/timeline management with the ability to manage multiple projects at once

Knowledgeable in processes related to acquisition, implementation, service and billing of accounts

Strong project management, leadership, problem solving and practice development skills

Strong personal computer skills with experience in Windows-based software

Excellent negotiation, presentation, public speaking, written & verbal communication skills

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

Business Architect (Remote, US)

Job Summary

This role is will assist in the development of the enterprise business architecture (EBA), which represents the requirements, principles and models for the enterprise's people, financials, processes and organizational structure. This position will work with a range of people in business and IT to help in facilitating the development of artifacts. These artifacts are used to guide the business toward a defined future state

Principal Duties & Responsibilities

Provides overall direction, guidance and definition of an enterprise business architecture..

Engages business owners and leads discussions relative to future enterprise direction; aligns architectural strategy with technology goals

Collaborates with other architects throughout the organization to ensure that the EBA supports, reflects, advances, and integrates with the overall enterprise architect efforts and viewpoints.

Assists in the process of defining requirements, principles, and models; collaborates with business and IT functional areas to understand how the business context applies to specific enterprise architecture

Assesses near-term and future state needs, and analyzes the current enterprise architecture to identify weaknesses and to develop opportunities for improvements such as expanding capacity, reducing time and cost, and increasing effectiveness

Consults with technical subject matter experts to develop alternative solutions and provides options on risk, cost benefits, and impact on other business processes and system priorities

Assists with the design of business enterprise architectural requirements; provides architectural oversight to framework strategies

Stays abreast of business and technology trends that impact the business environment; analyzes trends at the strategic level, and monitors critical constraints that may impact EBA

Performs other related duties as required

Professional - Education & Experience

Bachelor's Degree in Computer Science, Information Systems, Business Administration, or related field, five or more years of professional job related work experience, Experience working in or closely with Business and IT on process design or Architecture, or an equivalent combination of education and experience.

Certificate Enterprise Framework (Preferred

Job Knowledge & Skills

• Business Architecture

• Business Case Development

• Cost Benefit Analysis

• Design Business Processes/Functions/Organizations

• Design Enterprise Reference Architecture

• Enterprise Architecture Frameworks

• Design Software Architecture

• Distributed Computing

• Internet Computing

• Mainframe Computing

• Service Oriented Architecture

• Software Evaluation

• Ability to identify emerging technology that can add business value and to modify business practices to take full advantage of technology innovation

Organizational Competencies

Acting with Integrity , Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

Sr Group Representative (Dallas, TX, US, 75201)

Job Summary

Principal Duties & Responsibilities

Possess a successful proven sales record to execute on existing Book of Business to cause an immediate positive impact to Aflac sales; accountable for the identification and execution of opportunities to acquire new employer groups to sell Aflac product offerings and services; re-enrolling and adding additional products to existing clients by interacting with insurance brokers, third party administrators, and consultants withing is/her assigned territory.

Guarantees that Aflac products are aggressively and competitively positioned through all distribution channels within his/her assigned metropolitan area(s); assists with the development of strategies and plans to grow the business; develops selling models to optimize sales results

Assesses short-term and long-term market potential by understanding Aflac’s current market position within each broker’s book of business

Defines desired market position and long-term goal with each broker though effective account planning

Understands the clients’ business issues and align Aflac’s product development, case set-up, underwriting and other internal resources and services to meet the clients’ needs

Professionally manages the sales pipeline by strategically monitoring health and tracking top pursuits

Embraces a culture of collaboration and teamwork and mentors team members on business development and relationship-building

Develops and maintains a holistic view of Aflac offerings and competitor and market conditions within the assigned area and identifies account segment opportunities

Drives the coordination, execution, and implementation of broad projects; monitors project plans and execution progress to resolve any variances and provides accurate communication to stakeholders; identifies required modifications to the project plan based on changed priorities, policy changes, and/or resource constraints in order to ensure plans continue to align to current business objectives

Performs other duties as required

Education & Experience

Bachelor’s Degree in business administration or related field (preferred), Five - seven years (preferred) of successful work-related experience, or an equivalent combination of education and experience.

A minimum of four years regional insurance or sales experience (national sales experience preferred) (preferred)

Group Workplace Voluntary Benefits (WVB) experience (preferred)

Possess (or willingness to attain) state required life and health agent license (preferred)

Job Knowledge & Skills

• Demonstrated ability to create and implement strategies that will increase number of active accounts, penetration of existing accounts, and acquisition of new accounts; accomplishment at both the individual, team, region, and preferably national level

• Certified Project Management Professional (preferred)

• Proven track record of success leading a team of individuals to achieve increased sales dollars and account penetration

•Excellent presentation, oral, written, and interpersonal communications skills to effectively interact and act as an advisor on professional issues with Aflac’s senior management, and internal and external business contacts

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

Sr Business Consultant (Remote, US)

Job Summary

Defines, develops and provides information and analysis to drive the decision-making process and support business operations for internal and external customers.

Principal Duties & Responsibilities

Leads process improvement initiatives; utilizes established process improvement frameworks to consult with and drive process improvement efforts at Business Units; develops and uses current state process maps; works with Business Units to define pain points and/or improvement opportunities; identifies root causes of defects and recommends action items to address defects; builds future state maps and documents; presents recommendations and helps Business Units develop and implement improvement plan

Proactively investigates the operating procedures of business units with a focus on the analysis, definition and documentation of business processes and rules that represent current or desired SOPs; oversees the population and management of a business rules’ repository; participates in process reviews related to system development efforts to promote business rule definition and automation; performs impact analysis related to the implementation, update, and retirement of business rules, with a high level of understanding of the organization’s business systems and terminology, as well as manual processes

Assists with investigating the needs of the business units with focus on the analysis and modeling of processes and rules; makes recommendations to integrate new and existing processes and rules; participates in process and rules reviews and updates to ensure that processes and systems meet changing business unit conditions; develops, documents, institutionalizes and continually enables a business rules’ methodology that complements the business process engineering methodology; collects, analyzes and documents enterprise and business-unit specific rules

Mentors and coaches Business Systems Analysts in process modeling techniques.

Continually researches and evaluates industry trends in business process modeling tools and

Techniques

Performs other duties as required

Professional - Education & Experience

Bachelor's Degree in Business Administration, Computer Science or a related field, six or more years of work related experience in business operations, project management, business modeling concepts and business process development, business rule development, or an equivalent combination of education and experience.

Job Knowledge & Skills

• Proficient in process improvement techniques; diagnostic and creative problem-solving skills; and excellent, analytical, facilitation and negotiation skills

• Strong quantitative and analytical skills with demonstrated knowledge of complex business analysis

• Demonstrated project/program management skills enabling an effective leadership role for largescale business process redesign engagements

• Strong teamwork and interpersonal skills, including the ability to communicate effectively with all levels of the organization and the ability to collaborate with business unit customers, IT, and management to reach a common agreement

• Strong consultative skillset including problem identification, solution development, and selling the solution to customers

• Excellent presentation skills

• Excellent coaching and leadership skills

• Expert knowledge of the tools, concepts methodologies and techniques of business process analysis and modeling to include but not limited to Data Flow Diagrams (DFD’s), Business Process Models using BPMN, Conceptual Data Models, Entity Relationship Diagrams (ERD’s)

• Expert knowledge of business operations and business modeling concepts

• Expert knowledge of relational databases

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

Systems Administrator (Columbus, GA, US, 31999)

Job Summary

Analyzes, installs, administers, and configures the infrastructure systems in a distributed environment at the enterprise level; participates in capacity planning; supports the creation and the maintenance of infrastructure disaster recovery plans, monitors performance activities, and provides operational support; Implements and maintains software/hardware and analyzes performance; routinely configures and maintains physical and logical infrastructure components and provides support for them

Principal Duties & Responsibilities

Participates in medium to high-complexity projects providing daily operational support and maintenance of a distributed environment

Coordinates the installation, implementation, administration, configuration, and maintenance of operating systems at the enterprise level (desktops and servers) in a distributed environment

Regulates systems performance; resolves system problems, capacity issues, and inoperability by tracking/reporting maintenance and fine-tuning systems to achieve optimum level of performance

Participates in the development of disaster recovery plans, and develops the appropriate test plans

Ensures the system’s compliance with the organization’s requirements through the implementation of, auditing of, and adherence to policies, procedures, and security standards

Ensures data integrity by evaluating and managing the appropriate software/hardware solutions

Monitors Aflac systems and services provided by vendors to ensure that service levels meet requirements

Adheres to established policies and procedures as outlined by the organization

Develops and implements software/hardware upgrades and system installations in accordance with established policies and procedures

Act as project lead when bringing in new technology as well as evaluate and implement enhancements to existing products

Serve as subject matter expert that provides technical recommendations on new and emerging technologies

Performs other related duties as required

Professional - Education & Experience

Bachelor's Degree in Computer Science, information systems or a related field, four or more years’ experience monitoring, analyzing and maintaining computer system operations, Or an equivalent combination of education and experience.

Certification Microsoft MCSE or MCSA (Preferred)

Experience working in a multi-platform environment, including mainframe

and/or distributed (Preferred)

Job Knowledge & Skills

• Microsoft Platforms

• Intel Based PC’s

• Software Evaluation

• Troubleshooting

• Microsoft Office

• Software Packaging and Deployment

• Login Script Maintenance

• Imaging Technology

• Software Management Systems

• Desktop Hardware and OS Management

• Scripting Technologies

• Windows Networking

• SQL Server

• Network Administration

• Infrastructure Support

• Virtual Desktop Administration

• Group Policy Administration

• Mobile Device Management

• Active Directory

• Windows Server

• Thin Client Management

• Must be proficient in Linux Server Administration

• Must be proficient in using Pega SMA

• Must understand Pega change management, deployment and rollback processes

• Configuration management and server tuning as per Pega recommendations

• Clear understanding of network topologies, Network Security and implementation, Firewall, Server and Software Hardening

• Clear understanding of deployment and change management processes

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

Sr Application Developer (Remote, US)

Job Summary

Principal Duties & Responsibilities

• Works on multiple projects at a time as a member of each project team, often as a project leader

• Works on enterprise-wide small and large complex projects that require the highest level of expertise; participates on project teams, systems and data analysis, design, development, integration, and enhancement activities, as well as related maintenance and more complex production support

• Defines and develops the project scope of multiple complex projects with assistance from the project team and serves as the project point of contact when necessary

• Provides technical leadership and mentoring to application development teams

• Leads and/or participates in project-planning sessions with clients, business analysts, and team members to analyze development requirements, provide design recommendations for complex systems, and recommend methods and assignments

• Tests and implements cross-functional systems, ensuring system meets the needs of client and business

• Provides ongoing maintenance of software systems

• Handles unresolved production support issues across multiple areas of expertise

• Provides design recommendations, develops application and custom integration solutions, including major enhancements and interfaces; writes complex design specifications

• Makes complex modifications to existing software applications and modules in accordance with high specifications and division standards; reviews effort to ensure compliance to application standards

• Develops new cross-functional software systems using disciplined software development processes; makes recommendations toward the development of reusable routines or components, including object-oriented base class reuse

• Translates business and technical requirements into cross-functional business application systems, providing custom integration solutions, including major system enhancements; collaborates in setting development guidelines

• Prepares and presents status updates for various projects; serves as an individual contributor or technical lead

• On-call duties required as needed

• Performs other duties as required

Professional - Education & Experience

Bachelor's Degree in Computer Science, Information systems, programming, five or more years of programming/systems analysis experience, experience and understanding of multiple programming languages, systems, as well as systems and data design and project management methodologies, experience in all phases of software development including design, configuration, testing, debugging, implementation, and support of large-scale, business centric and process based applications, Or an equivalent combination of education and experience.

Demonstrated experience in building and implementing model-driven, object oriented enterprise-level business solutions and applications using Pega PRPC platform (Preferred)

Job Knowledge & Skills

• Cloud Technology Stack

· Microsoft Dynamics365 (Preferred) or equivalent

· Microsoft Dynamics365 for Sales (Preferred) or equivalent

· Azure Power Platform (Power Apps, Power Automate, PowerBI) (Preferred) or equivalent

· Microsoft Azure PaaS Services (Web Apps, Function Apps, Logic Apps, etc.) (Preferred) or equivalent

· Microsoft Technology Stack

· C# (Preferred)

· SQL Server (Preferred)

· .NET MVC

· Entity Framework

· Web Services (WCF, WPF & Web API)

• Data and Business Intelligence Technology Stack:

· Microsoft SQL (Preferred) or equivalent

· Microsoft SSIS (Preferred) or equivalent

· PowerBI (Preferred) or equivalent

· Transact SQL (writing complex stored procedures, triggers, DTS packages

· Front-End UI Technologies

· JavaScript (Preferred) or equivalent

· HTML

· CSS

· Bootstrap

· jQuery, Node.js, React.js, Angular or equivalent

· AJAX

• API and Integration

· WebServices

· REST

· XML

· XSLT

· JSON

• Configuration management and DevOps

· GitHub (Preferred)

· Azure Dev Ops (Preferred)

· TFS

· JFrog

· Jenkins

· Docker

• Application Instrumentation

· Splunk (Preferred) or equivalent

· App Dynamics (Preferred) or equivalent

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

Regional Practice Leader (Remote, US)

Broker Sales, Remote

Job Summary

The Regional Practice Leader will be responsible for partnering with Aflac’s sales team in their

assigned region to drive adoption and ultimately sales growth in Aflac’s dental and vision products. This leader will also be highly influential in the continued development of Aflac’s Dental and Vision business as they are expected to be highly engaged with the dental and vision market/competitive landscape within their assigned region. Oversees and operationalizes achievement of the corporate mission through pipeline management of select opportunities in the dental and vision space.

Principal Duties & Responsibilities

Responsible for partnering with Aflac’s sales teams to assist with growing dental and vision sales within assigned region, developing new accounts and expanding existing accounts. This includes supporting training and development of the sales teams to effectively position dental and vision products in the market and assisting with customer meetings as needed.

Provides regular activity reporting to leadership team to help provide insight to the dental and vision pipeline as well as Aflac sales distribution adoption within assigned region.

Initiates, facilitates, manages and builds new and existing client and partner relationships.

Supports continued growth and development of Aflac’s dental and vision business practice. Provides feedback of competitive environment and beast practices within assigned region to ensure Aflac is positioned both from a sales, service, and offer standpoint to meet growth objectives.

Responsible for large, complex and high visibility accounts

Acts as a business leader in the development, sales, and delivery of new solutions with new clients

Leads and supports negotiations with assigned clients, partners, and consultants.

Assists in the development of technology needed for growth

Advises leadership on changing business conditions and internal changes.

Captures and writes proposals, and reviews draft proposals as needed.

Develops strategy to benefit HR leaders in the dental and vision space.

Act as a liaison between sales teams and worksite leaders.

Education & Experience

Minimum Required Bachelor's Degree business, marketing or other related field

Minimum Required six to eight years of job related experience

Minimum Required Demonstrated record of accomplishment of overseeing positive business

development that drives organizational revenue and growth

Minimum Required Strong leadership, interpersonal, entrepreneurial, management, and

communication skills.

Or an equivalent combination of education and experience.

Job Knowledge & Skills

Current knowledge of policies, practices, and internal departments.

Demonstrated ability to establish and maintain effective working relationships with co-workers,

business professionals, and clients.

Demonstrated competence to assess priorities, and concurrently manage a variety of activities

effectively to meet deadlines with attention to detail and quality.

Demonstrated ability to understand and implement pertinent company and client policies and

procedures clearly and accurately.

Demonstrated ability to oversee and manage multiple projects.

Familiarity with field operations and environments.

Ability to work effectively in a fast-paced environment.

Willingness to travel on assignment.

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

Business Analyst II (Columbia, SC, US, 29210)

Job Summary

Works independently as a liaison between IT and business partners; identifies and communicates business needs and translates them into business and technical requirements from which solutions can be implemented; determines if technical solutions impact existing work processes/systems and ensures proper integration; as part of a team provides input surrounding buy vs. build decisions for possible solutions

Principal Duties & Responsibilities

Performs work for multiple business segments; supports moderate to highly complex business processes

Serves as a team member for projects of moderate to large scope and moderate to high complexity

Assists with project deliverables such as project initiation requests, business and technical requirements, use cases, interface specifications, business architecture models, cost/benefit analysis, risk and issue logs, test plans, training plans and elevation / validation plans.

Provides technical solutions to meet user needs, manages business unit expectations and maintains established business relationships

Communicates and presents moderately complex technical concepts simply and effectively to nontechnical team members Collects, analyzes, and documents business and technical requirements

Assesses long term needs, performs gap analysis and makes future state recommendations

Participates in JAD (Joint Application Design) sessions with business partners to enable technical solutions that allow for process improvements

Owns project deliverables/artifacts, works in a self-directed environment to develop artifacts,

Conducts systems analysis with a focus on technical process models and use cases

Provides testing support and analysis for defect resolution

Performs other related duties as required

Professional - Education & Experience

Bachelor's Degree in Computer Science, Business Administration or a related field, two or more years of relevant technical work experience that has provided an understanding of organizational systems and capabilities, business operations and requirements, business modeling concepts, software development methodologies, etc., Advanced database skills with experience using MS Access, SQL knowledge of how relational databases work, Ability to apply statistical and other research methods into systems issues as required; review complex data and derive summary conclusions, High value contributor / value added professional, or an equivalent combination of education and experience.

Job Knowledge & Skills

• Business Processes

• Business Case Preparation

• Business Cost Benefit Analysis

• Business Definition Requirements

• Functional Specification Development

• Requirements Definition Development

• System Process Flows

• Technical Use Case Preparation

• Presentation Skills

• Technical Requirements Definition

• Flowchart Preparation

• Data Entity-Relationship (ER) Diagramming

• SDLC

• Microsoft Office

• Visio

• Technical Writing

• Technical Communication

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

Technical Consultant (Remote, US)