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RVP, Premier Life Absence Disability Solutions (Remote, US)

Job Summary

As the Regional Vice President of Sales, you are responsible for revenue growth and market penetration in your assigned region. As part of this growth you will build and maintain strong long term relationships with key producer partners in the National Size Segment for Absence, Disability and Life and deliver on all sales and activity goals. You will establish business plans for your region and represent Benefit Harbor Insurance Services in the employee benefits market.

Principal Duties & Responsibilities

Establishes, manages & maintains effective long-term relationships with key National Account Producers (Brokers/Consultants) within assigned territory to ensure quality partnership and access to opportunities.

Conducts site visits and Capabilities Meetings with assigned Producers to achieve sales targets.

Develops & executes plans to increase/gain opportunities and introduce products/services, management & other resources to targeted Producer (Brokers/Consultant) Partners

Develops & executes sales plans to increase sales revenue & market share for assigned territory and producers.

Develops & maintains collaborative relationships with internal stakeholders to achieve sales objectives focused on the organization’s overall strategy.

Develops and maintains a strong understanding of all products, services and operational structure to enhance ability to identify and target sales growth opportunities and utilize solution selling techniques.

Positively contributes to the organization through market intelligence; feedback and process improvement recommendations

Perform in a manner that supports a positive company image, in compliance with all required rules and regulations and ethical in all considerations.

Manages to assigned expense budget.

Maintains knowledge on current and emerging market changes/trends for assigned area(s) of responsibility, assesses the impact, and collaborates with management to incorporate in current and future solutions.

Maintains sales call data in appropriate systems &/or completing sales reports.

Meets or exceeds all sales goals for assigned territory.

As a Key Resource, provides information and solutions by educating internal and external partners on company's products & services and capabilities.

Supports Relationship Management retention efforts & looks for opportunities to cross sell & cross partner with appropriate stakeholders.

Carries out duties in compliance with all state and federal regulations, licenses and guidelines.

Education & Experience

Bachelor's Degree in business administration or related field, 5 - 7+ years experience successfully selling Group Benefits to large and national employer, or an equivalent combination of education and experience.

Life and Health Licenses will be required in all areas assigned.

5+ years experience with top national size segment producers within the territory assigned.

Job Knowledge & Skills

• Self-motivated

• Demonstrated Successful Sales Record

• Ability to work with internal and external stakeholders.

• Proficiency in Underwriting, risk analysis and associated financials.

• Excellent presentation, oral, written, and interpersonal communications skills,

• Action/Results oriented.

• Strong background in Employee Benefits, specifically Absence Mgt, Disability and Life

• Ability to influence outcomes

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

Leader Competencies

Acting as a Champion for Change, Demonstrating Initiative, Developing Talent, Managing Performance

Investment Accountant I (Columbus, GA, US, 31999)

Job Summary

Prepares the necessary monthly accounting entries to the general ledger for GAAP and statutory to ensure accuracy of income and balance sheet related to investments. Prepares and compiles quarterly and yearly statutory accounting schedules, exhibits and surveys for Investment Accounting. Coordinates activities with the Investments Division for resolving discrepancies or issues regarding trades and settlements and performs the necessary accounting for investment trade transactions on a daily basis.

Principal Duties & Responsibilities

• Acts as a liaison to coordinate activities with the Investments Division for resolving discrepancies or issues regarding trades and settlements as it relates to FAM; enhances operating procedures and policies, and performs data entry of investment transactions in CAMRA; performs the necessary accounting for investment trade transactions on a daily basis

• Prepares, compiles and submits information to the Securities Valuation Office for the entire company portfolio to ensure regulatory compliance

• Prepares and compiles quarterly and yearly statutory accounting schedules, exhibits and surveys (S & P, A & M Best, and Fitch)

• Performs routine investment research and analysis and works with Global Investments to assemble investment statistical and reporting data

• Acts as the department’s customer contact as it relates to FAM

• Prepares, maintains, and reconciles cash flow projections as it relates to FAM and the custodian bank (Bank of New York) to include identifying and resolving any discrepancies

• Provides administrative and research staff support to the senior investment team members

• Performs various FAM testing of investment transaction and systems upgrades to ensure compliance with GAAP and statutory regulationsCreated By: Payfactors Admin February 12, 2021 Version: 23

• Performs other duties as required

Professional - Education & Experience Qualification Level Education Degree Specification Minimum Required Bachelor's Degree accounting, finance or a related field

Qualification Level Experience Minimum Required two years of corporate-level accounting experience Preferred Experience in statutory accounting, investment accounting, treasury accounting, or other comparable demonstrated ability and knowledge of investment activities Or an equivalent combination of education and experience.

Job Knowledge & Skills

• Basic knowledge of statistical concepts, and their application to securities accounting, securities market operations and securities markets

• Knowledge of various financial data systems, investment banking and fiscal and monetary policies

• Good mathematical skills and the ability to interpret and apply numerical data, statistical spreadsheets and databases

• Proficiency and experience using Microsoft Office suite software, including a basic level of experience using Access and intermediate level of experience using Word and Excel

• Proficiency and experience using SAP and Crystal Reports, or similar software

• General understanding of investment products preferred Organizational

Market Recruiter (Fairfield, NJ, US, 07004)

Job Summary

Works closely with RSCs, MKDs and Territory Vice President to develop an effective recruiting strategy. Acts as a talent consultant to shape the future recruiting capabilities of their market office(s) by implementing and executing the recruiting strategy

Principal Duties and Responsibilities

Plays both strategic and consultative roles by partnering with RSCs, MKD, and TVP to identify and define current and future workforce needs and changing market conditions

Develops and completes forecast and scenario analysis around sales force recruiting efforts; understands key outcomes of sourcing activities and communicates a clear and concise message to leadership (e.g., hires produced, effort and cost expended) and recommends adjustments to maximize return on investment

Communicates relevant data on recruiting trends and presents information to leadership

Works closely with the Territory Vice President, MKDs and RSCs to ensure that the markets and RSCs meet their recruiting goals and objectives, and to maximize the efficiency of the new recruit onboarding process

Analyzes recruiting activities and trends that impact tactical and strategic goals; facilitates integration of processes and feedback into existing recruiting strategies; collects key data and metrics that will be used to translate recruiting trend analysis and forecast

Supports the development and execution of recruiting strategies and planning forecasts and models; collaborates with internal and external partners to identify, align, and analyze information requirements

Collaborates with various internal Aflac partners including Sales Technology, Marketing, Training and Information Technology to support recruiting technologies in an effort to enhance reporting and analytics

Measures source effectiveness and develops actions for improvement; tracks and monitors key factors with a focus on continuous improvement; monitors changing market conditions

Works closely with the RSCs, MKDs and Territory Vice President to develop an effective recruiting strategy at colleges, universities and other academic institutions in the market; as well as recruiting against like industries

Manages training and change management activities in support of recruiting efforts, including theadoption and use of new and/or changed processes

Travels to regional offices and conducts in person recruiting training with both career and broker channels

Education & Experience

Bachelor's Degree business administration, marketing, or a related field and five to six years of professional job-related work experience, or an equivalent combination of education and experience

Sales experience in the Insurance industry (Preferred)

Experience recruiting sales professionals (Preferred)

Job Knowledge & Skills

Excellent oral, written, interpersonal communication, and team facilitation skills to effectively interact with senior management, and internal and external customers

Strong analytical and project management skills to interpret and adapt known methods, regulations, system procedures, or operating concepts to new situations

Knowledge of Aflac ‘s organizational and functional structure, products, policies, procedures and systems

Basic knowledge of human resources laws, regulations, policies and procedures, quality management tools, concepts/methodology, practices and techniques

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

PLADS Training Specialist (Farmington, CT, US, 06032)

Job Summary

Responsible for training across all products. Provides training to claims and/or other business

customers. Identifies and analyzes training needs. Designs, develops, and delivers a wide spectrum of training solutions. Conducts analysis of the effectiveness of training classes and prepares documentation/presentations on the outcomes of training. Delivers business specific technical training or some basic professional skills training to individual contributors and front-line managers. Develops working knowledge in the subject area represented. Conducts both classroom and virtual sessions using web conferencing tools such as teleconferencing or Webex. Evaluates training courses and materials, and makes recommendations to the Solutions Center Manager or Program Manager to continuously improve or enhance learning solutions.

Principal Duties & Responsibilities

Responsible for planning and conducting basic to intermediate classroom or virtual training courses

Coordinates training programs, to include creating the class calendar, scheduling, reviewing, and updating lesson plans and presentation materials; ensures all scheduling and setup is completed for the class; prepares and distributes training aids, such as instructional materials, handouts, evaluation forms, and visual aids; initiates class sign-up sheets and verifies class attendance; issues class attendance certificates

Provides input or feedback for course improvement

Answers trainee questions during the training to enhance the learning experience

Prepares summary assessments for management identifying learning trends

Monitors and reviews work undertaken by project team in order to ensure appropriate use of

materials, tools, equipment, or resources and adherence to schedules

Conducts due diligence on HR processes in order to determine the risk profile in compliance with relevant regulations

Independently collates and analyzes data using per-determined tools, methods, and formats to

provide managers and HRBPs with the information required to plan and execute policies and

processes

Supports the execution of segment/ function/ BD people strategies by providing operational HR

management to ensure the achievement of business goals

Performs other duties as required

Education & Experience

Preferred Bachelor's Degree In a related field

Minimum Required High School Diploma

Minimum Required 3 or more years of related experience

Or an equivalent combination of education and experience.

Job Knowledge & Skills

Strong knowledge of regulatory compliance

Previous experience managing claims (LOA, STD, and LTD)

Excellent interpersonal skills with all levels within the organization

Excellent verbal and communication skills

Must be proficient in Microsoft Office Suite

Ability to multi-task and prioritize in a fast-paced environment while meeting critical deadlines

Ability to learn new product lines quickly

• Preferred Qualifications:

Previous experience as a trainer or related role

Strong knowledge of our Call Center, LOA, STD, and LTD policies & procedures

Strong analytical mind with problem solving skills • Ability to encourage, motivate, and mentor

Trainees

Ability to effectively provide feedback to other professionals in a positive manner

Ability to self-motivate, self-lead and work independently with limited supervision

Solid understanding of claims best practices

Exceptional attention to detail

Strong knowledge of SalesForce & ClaimVantage

Desire to assume greater responsibilities

Possess a track record of excellent performance

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

Market Coordinator (San Francisco, CA, US, 94111)

Job Summary

In support of market office, agents and coordinators, processes contracts, state licensing issues and tracking for career, broker, and group

Principal Duties and Responsibilities

Processes change in status request; submit and track 30 day change of status request, promotion and demotion paperwork, and maintains personal records and files; updates racking and distribution lists to include email and sate website

Compile new agent welcome letter and packets and distributes to agent and DSC; provide assistance with training registrations, lodging, meals and incentive items

Assist with creating and distributing team birthday cards, flowers and all public goodwill

Assist with updating state website training documents, and provide support with state meetings

Gathers information regarding personnel ethics complaints from policyholders and provides to HQ for tracking and follow up

Distributes mail, faxes and other communications; maintains inventory levels of office supplies and initiates purchase orders as necessary; reconciles invoices

Provides support to Sr. Market Coordinator preparing routine daily, weekly, and monthly reports, and award tracking; provides assistance with sales school and contest

Assist with planning and arrangement of conferences, meetings, rallies, and events

Performs other related duties as assigned

Education & Experience

High School Diploma or Equivalent, and two years of related work experience, or an equivalent combination of education and experience

Bachelor’s Degree (Preferred)

Job Knowledge & Skills

Intermediate to Advanced: Microsoft Word, Excel, PowerPoint

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

Market Asset Analyst (Palmdale, CA, US, 93551)

Job Summary

Responsible for the retention, growth, and an increase in existing account premium within assigned Market Operation.

Principal Duties and Responsibilities

Ensure each field role (RSC, DSC, Associate) understands and executes the Market Operation’s Asset Management strategy including but not limited to the below:

Build off of MKD expectations and how each role executes the Market Operation’s Asset Management strategy and have regular (monthly or as needed) communication with RSCs/DSCs/Associates to ensure there is understanding as to the strategy and their role in execution.

Monitor activity & results and communicate opportunities for improvement to MKD, RSC, and DSC

Monitor RSC/DSC activity vs. results including but not limited to the below:

Distribute opportunity to include upcoming open enrollments, leading/lagging indicator metrics, etc.

Distribute OE Plans to DSCs 90-120 days in advance of the effective date; distribute leading indicator reports weekly; distribute lagging reports monthly; distribute other opportunities, metrics, and results as needed.

Review leading indicator reports weekly, lagging indicator reports (OE Completion, Avg AP, Seen vs. Sold, etc) monthly and provide insight into opportunity as well as those meeting goals, and suggest action items for resolution (re-DM Presentation

Coaching, Access & Control, VAS, etc.)

Conduct regular calls with RSCs/DSCs to ensure leading indicator activity is occurring and progressing and results are present; alert MKD of habitual defectors.

Provide detailed data & insight to MKD/RSC/DSC for accountability conversations

Coaching, Access & Control, VAS, etc.)

Monitor activity, evaluate data and results, and communicate opportunities and recommendations to MKD, RSC, and DSC

Partner w/ WWHQ and Market Trainer(s) to deliver training related to Asset Management to include but not limited to the below:

Record lagging indicator opportunities and use them as training topics for Coordinator Meetings/Veteran Training; provide training topics to MKT for use during MIPS

Attend MIPS each month in a RSCs office ensuring to rotate monthly; provide insight and recommendations to enrollment barriers, provide assistance with prep and monthly deliverables.

Attend DSC/Associate monthly coaching meetings to highlight specific enrollment barriers and provide suggestions on how to remove; call out enrollment barriers during MIPS and provide suggestions on how to remove.

Coach each level on how to remove open enrollment barriers through the use of HQ initiatives, account level strategies, product offerings, VAS, enrollment platforms, etc.

Serves as a subject matter expert in the design and development of associate and coordinator training materials related to account set-up, post enrollment excellence, account servicing, and open enrollment.

Monitors and evaluates training programs, processes, and/or practices for quality and effectiveness; facilitates workshops/training programs for the field force to develop the knowledge, skills, and abilities of coordinators and associates, broker collaboration, and veteran training

Conducts train-the-trainer sessions to becomes knowledgeable and efficient in facilitating the Market’s Asset Management program and works with the Market’s hierarchy to determine inefficiencies that supports the Market’s Asset Management strategy (training, Asset Management , Product, Value Added Services, etc.)

Monitors market segments for sales patterns and other pertinent performance data; develops and maintains metrics by analyzing sales and performance statistics, sales contest & campaigns, maintains a database of the information used in producing strategies to provide opportunities where the data show opportunity for growth.

Participate in National, Territory, and Market meetings, trade shows, special events, seminars, etc.

Stay abreast of industry-related trends and prepare summaries of important trends for management use

Serves as a liaison/resource between the hierarchy of a market and WWHQ to troubleshoot issues both in the field and from headquarters for resolution prior to escalation of a concern/situation; gathers Asset Management data for the territory and provides strategy changes that will help to establish success within Territory/State Asset Management programs through constant communication with the Analyst, Coordinator and Consultant at WWHQ

Education & Experience

Bachelor’s Degree and two to four years of job-related work experience, or an equivalent combination of education and experience

Related work experience and knowledge of the insurance industry with specific focus on Aflac’s sales force hierarchy, internal operations, systems, terminology, and business procedures (Preferred)

Job Knowledge & Skills

Microsoft Word, Microsoft Excel and PowerPoint: Intermediate

Excellent problem-solving, analytical, and presentation skills combined with a high degree of creative thinking

Ability to effectively interact with cross functional teams

Knowledge of Aflac’s products and procedures, policy data, benefit plans, company terminology, and field force

Strong project-planning and management skills, including cost benefit analysis

In-depth knowledge of Aflac’s organizational and functional operating structure

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

Dir, Producer Info Security (Atlanta, GA, US, 30339)

Dir, Producer Info Security

Job Summary

• Provides leadership, strategy and direction on the changing state and federal regulatory environments as it pertains to the information security management of the Aflac field force including agents, brokers, producers, etc.

• Influences industry direction on topics that impact information security practices for the field force and small businesses.

• Collaborates with business partners, Federal and State Relations, Legal, Compliance, Privacy and HR to ensure Aflac remains effectively positioned in its strategy to protect the field force.

• Must collaborate extensively with field force organization including Territory Vice Presidents and Market Directors to ensure awareness of the risks, regulatory environment and required security protocol.

Provides regulatory and compliance security related expertise and direction to the Information Security Services initiative.

• The director will develop and obtain approval for security policies, standards, and procedures, specific to the field force ensuring the confidentiality, integrity, and availability of Aflac information.

Works collaboratively with the Field Force and Sales organization to ensure a balanced approach to secure the Aflac field force

Principal Duties & Responsibilities

• Responsible to establish an Aflac field force information security program that leads to understanding the needs of the field force balanced with the dynamic regulatory environment at both the state and federal level.

• Identify and analyzes key regulatory or legislative security trends and advises management; formulates positions on policy and regulatory initiatives around information security as it relates to the field force or small business

• Understands and influences drafted legislation in partnership with Federal and State Relations Divisions

• Responsible to be a leader representing Aflac in the development of NAIC (National Association of Insurance Commissioners) standards and best practices related to information securityCreated By: Payfactors Admin February 12, 2021 Version: 14

• Supports the efforts of the Chief Information Security Officer’s role as a member of industry groups such as Board member of the NTSC (National Technology Security Coalition), involvement in the cyber insurance working group, etc.

• Interfaces with peers and leaders of the business units to further the corporate security vision and solicit their involvement in achieving higher levels of compliance and security effectiveness through information sharing and co-operation.

• Participates in industry associations such as The Life Insurance Council of New York (LICONY), America’s Health Insurance Plans (AHIP), and the American Council of Life Insurers to understand and influence industry trends as they relate to information security requirements.

• Makes risk-based decision on a daily basis that has the potential to impact Aflac’s ability to operate and communicate

• Performs other duties as required

Director - Education & Experience

Qualification Level Education Degree Specification Minimum Required Bachelor's Degree Computer Science, Management Information Systems or a related field Preferred Certification Certified Information Systems Security Professional (CISSP) designation Or an equivalent combination of education and experience.

Qualification Level Experience Minimum Required 10 years of professional job related work experience, 5 years management experience Minimum Required Five or more years experience in a leadership capacity

Job Knowledge & Skills

• Demonstrated ability to launch and deliver IT projects on time and within budget

• Trustworthy with high standards of personal integrity with a clear understanding of the challenges of information security

• Excellent analytical and problem-solving abilities to identify and fix security risks

Organizational Competencies

• Acting with Integrity - Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments

• Communicating Effectively - Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener

• Pursuing Self-Development - Demonstrates ambition and desire to move forward in his/her career; engages others in discussions about career development; seeks feedback on ways to increase his/her performance; takes advantage of opportunities to build new skills and capabilities

• Serving Customers - Builds strong relationships with customers; stays aware of customer needs, concerns and satisfaction; responds promptly to customer questions and requests; effectively manages customer expectations

• Supporting Change - Enthusiastically participates in new change initiatives and programs; focuses on reasons why changes will work and how they will be beneficial

• Supporting Organizational Goals - Actively supports organizational goals and values; demonstrates enthusiasm toward the company's goals and mission; aligns actions around organizational goals

• Working with Diverse Populations - Shows respect for the beliefs and traditions of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds

Director Competencies

• Acting as a Champion for Change - Challenges the status quo; encourages people to question existing methods, practices, and assumptions; supports people in their efforts to try new things

• Developing Talent - Invests time and resources into building the capabilities of team members; helps people define career goals and establish development plans to achieve them; gives people constructive, developmental feedback and advice

• Managing Performance - Clearly defines and communicates roles and responsibilities; holds people accountable for accomplishing objectives; recognizes and rewards people who achieve results and deliver on performance expectations; provides effective feedback on performance

• Navigating Organizations - Understands how work gets done in organizations; builds networks that allow him/her to efficiently drive projects through the organizational structure; maximizes productivity while staying within constraints of formal organizational policies and rules

• Setting Objectives - Breaks down broad strategies and goals into clearly defined, measurable objectives and activities; works with others to determine appropriate goals

CCorp Print System Admin (Columbus, GA, US, 31906)

Job Summary

Maintains and is primary subject matter expert on multiple workflows within the Print, Mail, and Check Matching stream; monitors and supports mail workflow systems / processes to include the refund check matching process and makes suggested system changes to resolve the issues

Principal Duties and Responsibilities

Develops and maintain scripts programing / coding on our Print and Mail servers.

Oversees SYST / DEV / Production Environments elevations (to include validations of implementation).

Maintains data files and monitors/resolves issues involving all check matching, print and mail applications

First level of support for all systems and process listed above (determine if it is an Aflac issue or Vendor issue); Liaison between Print and Mail Services and IT, Business Units and/or Business Partners.

Confers with users to analyze and define functional user requirements, to evaluate input and output requirements and formats, and to study system requirements, operational practices, procedures, and problems; recommends system improvements.

Maintain User logons and passwords for Nearstar DataServer, Nearstar ATOM/Check Matching Module, Pitney Bowes IPPM and Xerox Printers.

Install and Support Nearstar DataServer User Interfaces located at ASC/W, Communicorp, IT-EOS and Quality Assurance Department (SYST Only)

Develop and maintain all VDE scripts utilized on the Pitney Bowes PIOE Server

Submit and track all SCR, IRs and IT workorders for Print and Mail Services

Maintain all Metacode resource files located on DataServer; coordinates with IT-EOS on any jobchanges they make that impact resource files; coordinate with IT on all system changes that impact Print and Mail

IT - DR validator for Print and Mail Services for Nearstar DataServer; load license keys on Server and User Interface; validates the system is fully recovered and is functioning at full capacity; download Print files from DR test site and upload to DR print vendor (Spring DR test only)

Maintain several excel spreadsheets utilized for Print Impression volume reporting.

Validate all monthly Server Patch elevations

Supports multiple Operating Systems and platforms in Print and Mail services from MS-DOS thru Windows 10.

Provides formal and/or on-the-spot pre-print customized job software functional user training; answers user questions about hardware and software and provides other hands-on assistance as needed; develops end-user training documents and performs periodic systems inventory audits; performs data analyses and root cause analyses; provides timely, accurate, and actionable information in support of the division’s goals and initiatives.

Confers with functional units to identify information needs, to collect, analyze, and summarize information trends, and to develop automated reports; continually monitors the division’s information needs to modify existing systems to meet changing requirements and improve efficiencies.

Performs other duties as required.

Education & Experience

Bachelor's Degree computer science or a related field, four to six years of work experience or an equivalent combination of education and experience.

Job Knowledge & Skills

An understanding of business operation and requirement processes

An understanding of business software development methodologies

Java programing and script coding

An understanding of business fundamentals; practical experience in a number of warehouse-related functional areas Working knowledge of the basic hardware and software products; problem-solving/troubleshooting skills

Ability to identify, analyze, and resolve business issues through solution-oriented projects; ability to effectively organize and coordinate daily tasks and projects to meet goals and deadlines

Ability to effectively interact with internal and external customers, and to conduct training sessions and develop effective communications using excellent presentation, oral, written, and interpersonal skills

Ability to achieve results through team efforts; willingness to challenge established practices and draw relevant conclusions; ability to persuade, market, and sell new ideas; and ability to lead diverse work groups/teams

Ability to work in a high-pressure or changing environment, ability to exercise good judgment to resolve problems in the absence of formal guidelines and procedures

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

Sr Mgr, Service Delivery (Columbus, GA, US, 31999)

Job Summary

Manages team responsible for the delivery of IT infrastructure solutions partners. Primary role of the team is to ensure SLA adherence by the technology partners and to interface with internal Aflac teams to ensure solutions meet requirements and are optimized for efficiency and value. Works with financial teams and business owners to provide cost transparency details relative to services consumed. Ensure service providers meet scheduled milestones to ensure project/program objectives in a timely manner and has an in-depth knowledge of the principles, theories, practices, and techniques for managing the activities related to planning, managing, and implementing applications development projects and programs in support of open system’s technologies. Possesses a combination of business, behavioral, and technical leadership skills, the most important being an understanding of the customers’ business needs, processes, and functions.

Principal Duties & Responsibilities

Manages services provided to internal and external customers and the alignment, development, and implementation of IT planning and initiatives to support business strategy, to include analyzing emerging technologies and translating implications of the new technologies into an effective IT strategy for the business unit

Communicates project status and schedules to management within the division

Contributes to and influences the development of standards and decisions regarding changes to systems and provides technical and business expertise

Manages vendor relationships to maximize value to the business; negotiates simple to moderately complex contracts

Manages and plans activities at the department level and business technology initiatives for ongoing systems administration activities; oversees the analytical and technical work in the planning, design, installation, and on-going administration of production servers and systems; communicates project goals and schedules to staff; works with the various stakeholders, such as Application Development Managers, etc., to allocate and direct resources to meet schedules

Gathers and analyzes data and reports that pertain to the overall operation of the department and completes reports summarizing activities and trends; develops and implements strategic and tactical operational plans to ensure company and departmental goals are achieved; performs independent

review of problem situations, develops solutions, and implements action steps to resolve problems and ensure customer satisfaction; reviews processes and procedures to streamline activities to enhance service turnaround time, productivity, and quality; coordinates overall workflow of the department and ensures that workflow processes facilitate effective and efficient use of IT resources and enhance customer satisfaction

Leads and mentors a staff that consists of other managers, supervisors, consultants, and professional staff at the business function level, and educates the staff in development processes and procedures

Performs other duties as required

Leader - Education & Experience

Bachelor's Degree in Computer Science, Management Information Systems or a related field, eight or more years of IT server administration experience including two years of experience involving technology and practices for Enterprise-level Server, Storage, and Backup environments to include experience with Disaster Recovery solutions of open systems, three years in a supervisory/managerial leadership capacity in a comparable IT environment, demonstrated ability to launch and deliver one or more IT projects on time and within budget, ability to coordinate activities through service providers and remote teams, or an equivalent combination of education and experience.

Job Knowledge & Skills

• Mainframe hardware, Storage & Replication - Intermediate Knowledge

• Infrastructure Architecture and Design - Intermediate Knowledge

• Lead Medium Projects (3- 12 months) – Advanced

• Cloud Architecture – Intermediate

• Active Directory – Intermediate

• Disaster Recovery – Intermediate

• Messaging Systems – Intermediate

• Expense Management and Forecasting – Advanced

• zOS System Architecture – Intermediate

• Unix Systems – Intermediate

• Server Virtualization – Intermediate

• Enterprise Storage – Intermediate

• Network Architecture – intermediate

• Middleware Integration – Intermediate

• Contract Negotiations – Advanced

Organizational Competencies

Acting with Integrity, Communicating Effectively, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

CCorp Application Developer (Remote, US)

Job Summary

Develop, maintains, and integrates application software, related project management activity, and production support; works closely with internal and external clients, business analysts, and team members to understand business requirements; Develops and integrates application software, including unit testing and implementation efforts; continues to maintain and support software implementation.

Responsibilities (Principal Duties and Responsibilities)

Works on multiple projects at a time as a member of each project team

Works on small and large, moderately complex projects that require increased skill in multiple technical environments and disciplines that include application analysis, design, development integration

Develops, tests and implements application modules from multiple systems the team has developed or modified ensuring application meets the needs of the client and business

Provides ongoing maintenance and production support of current projects and systems

Handles production support within area of expertise and support issues referred by managers

Makes moderate to complex modifications to existing software applications to meet the needs of the client and business

Responsible for web development for both internal and external clients; knowledge base development and maintenance

Creates web applications to meet the needs of client and business

Responsible for webserver and provides ongoing maintenance and production support

Integrates current and future software applications

Works with internal and external clients to develop automated work flows

IT implementation & support of Business Intelligence (BI), Analytics and Reporting applications tools

Build and support ETL (Extract, Transformation & Load) from varied data sources to a Data Warehouse

IT Lead as part of the Communicorp BI Governance Team

Support for Avanti Slingshot (MIS) & Dynamics GP (Finance) application systems

Performs other related duties as required

Qualifications (Education & Experience and Job Knowledge & Skills)

Education & Experience

Bachelor's Degree in Computer Science, Information Systems or programming, three to five years of experience, experience and understanding of multiple programming languages and application programs as listed below or an equivalent combination of education and experience

Job Knowledge & Skills

Basic to Intermediate knowledge and experience with .NET Framework, .NET/C#, Javascript, C++, ASP.net, and VB.NET programming languages

Basic to Intermediate knowledge and experience with HTML5 and XML

Basic to Intermediate knowledge of Business Intelligence (BI) tools, Data Warehouse setup, BI and Analytics reporting tools

Basic to Intermediate knowledge and experience with Microsoft SQL Server, and Microsoft SQL Server Integration Services (SSIS) experience

Proficiency in the Software Development Life Cycle methodologies

Basic to Intermediate knowledge and experience of SQL and relational database systems

Knowledge of BI360 Suite and Microsoft Power BI Tools a plus

Microsoft Office (Intermediate knowledge and experience with MS Excel), Adobe Suite

Project management skills

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

Local Account Executive (Remote, US)

Job Summary

Drives growth in the existing book of business through client-facing re-enrollment, up-sell/cross-sell activity and facilitates resolution of escalated service issues for key brokers and accounts.

Principal Duties & Responsibilities

Responsible for contributing to sales growth goals through strong relationships with existing clients, and working collaboratively to develop solutions that improve enrollment growth opportunity.

In partnership with other market/sector sales professionals, proactively manages pre-renewal communications with the goal of enhancing re-enrollment effectiveness to drive persistence and profitability.

Responsible for recognizing cross sell and up-sell opportunities for new business and obtaining growth on the assigned block of business.

Attends/co-facilitates on-site, stewardship meetings to influence the renewal process; participates in finalist presentations and may offer pre-sale support.

Understands and leverages Aflac’s enrollment capabilities, services, and tools.

Develops and communicates ongoing enrollment strategy with both internal/external partners.

Works with career associates, brokers and clients to gather enrollment requirements, e.g., enrollment dates, number of employees, benefit participation rules, plans to be offered, type of systems currently used, SLA’s, enrollment type and key milestone dates.

Partners with sales representatives, provides thorough customer updates, broker feedback, and other pertinent action items that contribute to improved sales effectiveness.

Develops and maintains strong, positive, professional relationships across internal business units, to address and resolve service concerns identified internally or by the client.

Demonstrates a focus on issue resolution and elevates issues as appropriate.

Analyzes, monitors, and executes change requests for accounts throughout the implementation phase; ensures that defined service level agreements are met; uses forward thinking to make recommendations to ensure enrollment and service solutions are in place to meet the account’s needs and expectations.

Education & Experience

Bachelor’s Degree in Marketing, Management, Business Administration, four to six years of job related experience, or an equivalent combination of education and experience.

Understanding of Aflac/Aflac Group products and services affiliated systems, and applicable operational policies and procedures

Job Knowledge & Skills

• Proficient in broker and industry practices as pertains to product, enrollment techniques, and service needs of the client

• Experience in a service related area such as client services, sales support, coordinating activities associated with the processing of group enrollments (preferred)

• Excellent negotiation, presentation, public speaking, written & verbal communication skills

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

Sr Application Developer (Remote, US)

Sr Application Developer

Job Summary

Develops, maintains, and integrates application software, related project management activity, and production support; works closely with internal and external clients, business analysts, and team members to understand business requirements; develops and integrates application software, including unit testing and implementation efforts; continues to maintain and support software after implementation

Principal Duties & Responsibilities

Works on multiple projects at a time as a member of each project team, often as a project leader

Works on enterprise-wide small and large complex projects that require the highest level of

expertise; participates on project teams, systems and data analysis, design, development, integration, and enhancement activities, as well as related maintenance and more complex production support

Defines and develops the project scope of multiple complex projects with assistance from the

project team and serves as the project point of contact when necessary

Provides technical leadership and mentoring to application development teams

Leads and/or participates in project-planning sessions with clients, business analysts, and team members to analyze development requirements, provide design recommendations for complex systems, and recommend methods and assignments

Tests and implements cross-functional systems, ensuring system meets the needs of client and business

Provides ongoing maintenance of software systems

Handles unresolved production support issues across multiple areas of expertise

Provides design recommendations, develops application and custom integration solutions, including major enhancements and interfaces; writes complex design specifications

Makes complex modifications to existing software applications and modules in accordance with high specifications and division standards; reviews effort to ensure compliance to application standards

Develops new cross-functional software systems using disciplined software development processes; makes recommendations toward the development of reusable routines or components, including object-oriented base class reuse

Translates business and technical requirements into cross-functional business application systems, providing custom integration solutions, including major system enhancements; collaborates in setting development guidelines

Prepares and presents status updates for various projects; serves as an individual contributor or technical lead

On-call duties required as needed

Performs other duties as required

Professional - Education & Experience

Bachelor's Degree in Computer Science, Information systems, programming, Five or more years of programming/systems analysis experience, experience and understanding of multiple programming languages, systems, as well as systems and data design and project management methodologies, experience in all phases of software development including design, configuration, testing, debugging, implementation, and support of large-scale, business centric and process based applications, Or an equivalent combination of education and experience.

Preferred Demonstrated experience in building and implementing model-driven, object-oriented enterprise-level business solutions and applications using Pega PRPC platform

Job Knowledge & Skills

Java/JVM & Scripting Technology Stack

Java
HTML
JavaScript
jQuery
Angular
SQL

Preferred Skills

Cucumber BDD
Sitecore

Organizational Competencies

Acting with, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals

Customer Service Specialist (Must Reside in CT) (CT, US)

Must Reside in CT

Job Summary

This job’s core deliverables rely on processing routine and complex inquiries related to State Paid Leaves through the delivery of high quality service via verbal and written communication. Handles new claim intakes, claim status and payment inquiries, as well as portal and document assistance. Provides superior service with a consistent focus on accuracy and soft skills to provide a customized service experience for internal and external customers. It will also involve sharing subject matter expertise with others in the organization or supporting others in their efforts to deliver on our promise.

Principal Duties & Responsibilities

• Handles inquiries involving group disability, absence and State Paid Leaves including claims details and benefits status
• Handles first notices of loss for State Paid Leave claims via telephone and non-phone channels of work
• Interacts with internal/external business partners, including insureds and claimants, in a professional, productive, and positive manner
• Meets established departmental quality, service, phone metric, and productivity objectives
• Prepares documents, communications and other materials using established formats and standard software
• Resolves standard and complex inquiries and problems, defers more complex queries to the senior advocate or leadership in order to provide an effective service and clear advice to colleagues and customers
• Liaises with internal and external customers to exchange information, clarify facts, and resolve queries and/or problems efficiently
• Provides feedback and recommendations to the team to improve the quality of customer care

• Follows procedures to ensure adherence to the company´s risk and compliance policies
• Assists co-workers with knowledge and support
• Mandatory Overtime during Peak Periods/Shift Work/Holiday Work, as required
• Other duties as assigned by Team Manager or other member of Management team

Education & Experience

High School Diploma or Equivalent

6 or more months of contact center or customer service experience

Or an equivalent combination of education and experience.

Job Knowledge & Skills

• Insurance industry knowledge
• Proficiency with windows-based software applications
• Proven ability to navigate through multiple systems and applications
• Proficiency with Microsoft office suite of products including Excel, PowerPoint, and Word
• Proficiency in keyboarding skills
• Detail oriented
• Strong verbal and written communication skills
• Data entry experience
• Demonstrated practical understanding of how processes and systems in own area of work relate to the management of risk and compliance
• Demonstrated commitment to corporate and service values
• Takes accountability for participating in the performance management cycle
• Takes action to improve performance on the job and to manage own personal development

Mgr, PLADS Customer Care Center (Remote, US)

Job Summary

Manages the day-to-day functions of the customer care center and ensures that daily operations align with company and departmental goals; develops solutions and implements actions to resolve problems and ensure customer satisfaction; reviews processes and procedures to streamline activities to enhance service turnaround time, productivity, and quality

Principal Duties & Responsibilities

Manages the daily operations of the business unit; manages employees and operations of the business unit at the function level; gathers and analyzes data and reports that pertain to the overall operation of the business unit and completes reports summarizing activities and trends; assists in strategic and tactical operational plans to ensure achievement of company and departmental goals; performs independent review of problem situations; develops solutions and implements actions to resolve problems and ensure customer satisfaction; reviews processes and procedures to streamline activities to enhance service turnaround time, productivity, and quality; coordinates overall workflow of the business unit and ensures that workflow processes facilitate effective and efficient use of corporate resources and enhance customer satisfaction

Coordinates and monitors training efforts to ensure that necessary education tools are provided to employees; identifies and communicates training needs and schedules with training department; projects staffing requirements for the business unit; guides supervisors in coaching and counseling employees; coordinates employee development and incentive initiatives

Identifies, analyzes, and monitors business technology requirements and enhancement possibilities; recommends viable technological solutions, modification, and applications; takes a leadership role in managing assigned projects; evaluates recommended projects to determine cost, benefits, and feasibility, and prepares recommendations for implementation

Assumes responsibilities of department head/director during his/her absence; monitors and controls operating expenses to ensure that corporate/divisional financial goals are met; prepares annual business unit budget

Performs other related duties as required

Education & Experience

Bachelor's Degree in business administration or a related field, 5 - 6 years of related work experience, or an equivalent combination of education and experience.

4 years in a supervisory/managerial capacity in a complex business environment involving multiple business issues

Experience managing call center in the disability space (preferred)

Experience in the insurance industry (preferred)

Job Knowledge & Skills

• Broad knowledge of managerial financial and budgeting concepts, operating principles, and methodologies applicable to division and employee management; including expert knowledge of Aflac’s mission, objectives, and procedures, the relationship with other departments, and the framework in which the department operates; a high degree of skill in applying this knowledge to the analysis and resolution of very complex or sensitive problems

• Expertise in FMLA, Short Term Disability, and Long Term Disability, including federal, state, and local regulatory requirements

• Experience processing claims for FMLA, Short Term Disability, and/or Long Term Disability

• Moderate knowledge of Group Long Term Disability, Premium Waiver, and Life

• Knowledge of budgeting and expense control to plan, implement, and maximize expenditure of funds while maintaining and improving quality standards

• Knowledge of employee relations to conduct and deal with employee issues in a proactive manner

• Strong personal computer skills with experience in Windows-based software; experience using

• Microsoft Outlook or a similar e-mail system software

• Broad knowledge of Aflac products/services and systems is preferred

• Excellent presentation, oral, written, and interpersonal communications skills to effectively interact with Aflac’s senior management, internal and external business contacts

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

Leader Competencies

Acting as a Champion for Change, Demonstrating Initiative, Developing Talent, Managing Performance

Application Developer (Columbia, SC, US, 29210)

Job Summary

Principal Duties & Responsibilities

Works on a limited number of projects as a member of each project team

Works on small and large, moderately complex projects that require increased skill in multiple technical environments and disciplines; participates on one or more project teams, application analysis, design, development, integration and enhancement activities, as well as related maintenance and production support

Works with project teams to define and design scope for each project

Participates in project planning sessions with clients, business analysts, and team members to analyze development requirements and make recommendations for moderate to complex systems

Tests and implements application modules from multiple systems the team has developed or modified, ensuring application meets the needs of client and business

Provides ongoing maintenance of iSeries, mainframe and/or client/server applications or tools, depending upon previous involvement with projects

Mainframe, and/or client/server applications or tools, depending upon previous involvement with projects

Handles production support within their area of expertise and supports issues referred to them by developers or managers

Provides design recommendations, developing and integrating programs per written specifications; occasionally responsible for writing moderate to complex design specifications

Makes moderate to complex modifications to existing software applications and modules in accordance with written specifications and division standards

Develops software application modules using disciplined software development processes; makes recommendations towards the development of object oriented base class reuse

Translates business and technical requirements into detailed design specifications for application code and modules.

Prepares and presents status updates on various projects

On-call duties required as assigned

Performs other duties as required

Professional - Education & Experience

Bachelor's Degree in Computer Science, Information Systems or programming, three or more years of programming experience or related work experience, Experience and understanding of multiple programming languages and applicable applications, or an equivalent combination of education and experience.

Job Knowledge & Skills

• Microsoft.NET Technology Stack

 HTML

 CSS

 Bootstrap

 JavaScript

 jQuery

 AJAX

 Angular

 C#

 ASP.NET

 .NET MVC

 Entity Framework

 Web Services (WCF, WPF & Web API)

 SQL Server

 ETL

 Transact SQL (writing complex stored procedures, triggers, DTS packages)

 Powershell

 IIS

• Mainframe Technology Stack

 InterTest/CICS

 Mainframe COBOL,

 JCL

 DB2

 DB2Connect

• MidFrame Technology Stack

 Genelco Group+ Policy Admin iSeries COBOL

 Genelco Life+ Policy Admin iSeries RPG

• Java/JVM & Scripting Technology Stack

 JAVA

 HTML

 JavaScript

 jQuery

 Node.js

 React.js

 Angular

• API and Integration

 WebServices

 REST

 SOAP

 XML

 XSLT

 JSON

 IBM MQ Series Integration

 Webmethods

 Apigee

• Configuration management and DevOps

 TFS

 GitHub

 Docker

 JFrog

 Jenkins

• Vendor technologies

 Pega,

 IBM Filenet

 IBM DataCapture,

 OpenText Exstream,

 Microsoft MSdynamics365

• Data and Business Intelligence Technology Stack:

 PowerBI

 Business Objects

 Microsoft SSIS

 Informatica PowerCenter

 IBM DB2

 DB2Connect

 MSSQL

 Hadoop

 Oracle

• Cloud Technology Stack

 Amazon AWS

 Microsoft AZURE

 Azure Power Platform

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals - Working with Diverse Populations

Technical Consultant (Columbus, GA, US, 31999)

Job Summary

Provides technical leadership as well as functioning as a point person for the division as it relates to application development, software systems engineering, systems administration and/or a tecture; provides the advanced technical expertise to ensure the quality of Aflac’s infrastructure, systems and software solutions are of the highest quality and meet the desired functional, operational and security requirements; develops, maintains, and integrates application software, related project management activity, and production support; develops optimal relationships with internal and external clients, business analysts, and team members to understand business requirements; develops and integrates application software, including unit testing and implementation efforts; continues to maintain and support software and key infrastructure after implementation

Principal Duties & Responsibilities

Leads and mentors technical and project team members at the business function level

Operates as a project leader on a limited number of projects and may work on other projects as a member of the team providing advanced technical expertise

Works on small, large complex and enterprise-wide projects that require the highest level of

expertise; participates on project teams, systems and data analysis, design, development, integration, and enhancement activities, as well as related maintenance and more complex production support

Leads the project team in analyzing the requirements and providing accurate and detailed estimates for the designing, building, testing and deployment phases of the project

Provides technical leadership and mentoring to various technical teams

Collaborates with Architects, Developers, Senior Infrastructure Technical staff and/or Software Systems Engineers to evaluate and recommend technology advancements and business solutions for assigned projects and/or applications

Supports the implementation and testing of cross-functional systems, ensuring system meets the needs of client and business; provides continuous support to internal and external clients who are experiencing problems with server hardware, operating systems, core infrastructure applications and related utilities, maintains mainframe operating systems or major subsystems, and associated software and hardware products; handles unresolved support issues across multiple areas of expertise

Proactively monitors projects and/or existing production applications and core infrastructure by looking for ways to improve the applications and its availability

Handles unresolved production support issues across multiple areas of expertise; analyzes the current architecture

Provides design recommendations, develops application and custom integration solutions, including major enhancements and interfaces; writes complex design specifications

Provides leadership to support ongoing maintenance of mainframe and/or client server applications or tools, depending upon previous involvement with projects

Facilitates and ensures on-time completion of performance, load, functional and other categories of testing and application vulnerability testing efforts and resolution of issues; develops new cross functional software systems using disciplined software development processes

Prepares and presents status updates for various projects as needed

Performs other duties as required

Professional - Education & Experience

Bachelor's Degree in Programming/Information Systems or Computer Science or related field, Six or more years of job related work experience such as programming/systems analysis/systems administration, Experience and understanding of multiple programming languages, systems, as well as systems and data design and project management methodologies, Or an equivalent combination of education and experience.

Job Knowledge & Skills

• Mainframe Computing

• Development Life Cycle for Software

• Development Methodology & Procedures

• UML (Unified Modeling Language

• Data Analysis

• Development Software Architecture

• Develop Design Specifications

• Adobe

• ASP.NET

• Assembler

• Java

• COBOL

• COBOL II

• COBOL IIDB2

• Business Process Management (BPM)

• Data Modeling

• JCL (Job Control Language)

• Visual Basic

• webMethods

• Command level CICS

• DB2

• Websphere

• Easytrieve

• InterTest/CICS

• InterTest/Batch

• File Master Plus

• Mainframe Utilities (Esp. Sort/Merge)

• SQL & Relational Databases

• Source Control

• Web Service Development

• Microsoft TFS

• IBM Mainframe Processing

• SSIS/ETL/Business Objects

• Distributed Platform Processing

• Lead Medium Projects (3-12 mths)

• Docker containerization

• Java

• JavaScript

• JSON

• Microservice style architecture

• RabbitMQ

• RAML

• Saxon

• Source Control

• Spring Framework

• UML

• XML

• XSL

• XSLT

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

Technical Consultant (Remote, US)