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Market Asset Analyst (Lebanon Jct, KY, US, 40150)

U.S. Sales Distribution, Market Office, KY

Job Summary

Responsible for the retention, growth, and an increase in existing account premium within assigned Market Operation.

Principal Duties and Responsibilities

Ensure each field role (RSC, DSC, Associate) understands and executes the Market Operation’s Asset Management strategy including but not limited to the below:

Build off of MKD expectations and how each role executes the Market Operation’s Asset Management strategy and have regular (monthly or as needed) communication with RSCs/DSCs/Associates to ensure there is understanding as to the strategy and their role in execution.

Monitor activity & results and communicate opportunities for improvement to MKD, RSC, and DSC

Monitor RSC/DSC activity vs. results including but not limited to the below:

Distribute opportunity to include upcoming open enrollments, leading/lagging indicator metrics, etc.

Distribute OE Plans to DSCs 90-120 days in advance of the effective date; distribute leading indicator reports weekly; distribute lagging reports monthly; distribute other opportunities, metrics, and results as needed.

Review leading indicator reports weekly, lagging indicator reports (OE Completion, Avg AP, Seen vs. Sold, etc) monthly and provide insight into opportunity as well as those meeting goals, and suggest action items for resolution (re-DM Presentation

Coaching, Access & Control, VAS, etc.)

Conduct regular calls with RSCs/DSCs to ensure leading indicator activity is occurring and progressing and results are present; alert MKD of habitual defectors.

Provide detailed data & insight to MKD/RSC/DSC for accountability conversations

Coaching, Access & Control, VAS, etc.)

Monitor activity, evaluate data and results, and communicate opportunities and recommendations to MKD, RSC, and DSC

Partner w/ WWHQ and Market Trainer(s) to deliver training related to Asset Management to include but not limited to the below:

Record lagging indicator opportunities and use them as training topics for Coordinator Meetings/Veteran Training; provide training topics to MKT for use during MIPS

Attend MIPS each month in a RSCs office ensuring to rotate monthly; provide insight and recommendations to enrollment barriers, provide assistance with prep and monthly deliverables.

Attend DSC/Associate monthly coaching meetings to highlight specific enrollment barriers and provide suggestions on how to remove; call out enrollment barriers during MIPS and provide suggestions on how to remove.

Coach each level on how to remove open enrollment barriers through the use of HQ initiatives, account level strategies, product offerings, VAS, enrollment platforms, etc.

Serves as a subject matter expert in the design and development of associate and coordinator training materials related to account set-up, post enrollment excellence, account servicing, and open enrollment.

Monitors and evaluates training programs, processes, and/or practices for quality and effectiveness; facilitates workshops/training programs for the field force to develop the knowledge, skills, and abilities of coordinators and associates, broker collaboration, and veteran training

Conducts train-the-trainer sessions to becomes knowledgeable and efficient in facilitating the Market’s Asset Management program and works with the Market’s hierarchy to determine inefficiencies that supports the Market’s Asset Management strategy (training, Asset Management , Product, Value Added Services, etc.)

Monitors market segments for sales patterns and other pertinent performance data; develops and maintains metrics by analyzing sales and performance statistics, sales contest & campaigns, maintains a database of the information used in producing strategies to provide opportunities where the data show opportunity for growth.

Participate in National, Territory, and Market meetings, trade shows, special events, seminars, etc.

Stay abreast of industry-related trends and prepare summaries of important trends for management use

Serves as a liaison/resource between the hierarchy of a market and WWHQ to troubleshoot issues both in the field and from headquarters for resolution prior to escalation of a concern/situation; gathers Asset Management data for the territory and provides strategy changes that will help to establish success within Territory/State Asset Management programs through constant communication with the Analyst, Coordinator and Consultant at WWHQ

Education & Experience

Bachelor’s Degree and two to four years of job-related work experience, or an equivalent combination of education and experience

Related work experience and knowledge of the insurance industry with specific focus on Aflac’s sales force hierarchy, internal operations, systems, terminology, and business procedures (Preferred)

Job Knowledge & Skills

Microsoft Word, Microsoft Excel and PowerPoint: Intermediate

Excellent problem-solving, analytical, and presentation skills combined with a high degree of creative thinking

Ability to effectively interact with cross functional teams

Knowledge of Aflac’s products and procedures, policy data, benefit plans, company terminology, and field force

Strong project-planning and management skills, including cost benefit analysis

In-depth knowledge of Aflac’s organizational and functional operating structure

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

Market Asset Analyst (Palmdale, CA, US, 93551)

Job Summary

Responsible for the retention, growth, and an increase in existing account premium within assigned Market Operation.

Principal Duties and Responsibilities

Ensure each field role (RSC, DSC, Associate) understands and executes the Market Operation’s Asset Management strategy including but not limited to the below:

Monitor activity & results and communicate opportunities for improvement to MKD, RSC, and DSC

Monitor RSC/DSC activity vs. results including but not limited to the below:

Distribute opportunity to include upcoming open enrollments, leading/lagging indicator metrics, etc.

Coaching, Access & Control, VAS, etc.)

Conduct regular calls with RSCs/DSCs to ensure leading indicator activity is occurring and progressing and results are present; alert MKD of habitual defectors.

Provide detailed data & insight to MKD/RSC/DSC for accountability conversations

Coaching, Access & Control, VAS, etc.)

Monitor activity, evaluate data and results, and communicate opportunities and recommendations to MKD, RSC, and DSC

Partner w/ WWHQ and Market Trainer(s) to deliver training related to Asset Management to include but not limited to the below:

Record lagging indicator opportunities and use them as training topics for Coordinator Meetings/Veteran Training; provide training topics to MKT for use during MIPS

Attend MIPS each month in a RSCs office ensuring to rotate monthly; provide insight and recommendations to enrollment barriers, provide assistance with prep and monthly deliverables.

Coach each level on how to remove open enrollment barriers through the use of HQ initiatives, account level strategies, product offerings, VAS, enrollment platforms, etc.

Participate in National, Territory, and Market meetings, trade shows, special events, seminars, etc.

Stay abreast of industry-related trends and prepare summaries of important trends for management use

Education & Experience

Bachelor’s Degree and two to four years of job-related work experience, or an equivalent combination of education and experience

Related work experience and knowledge of the insurance industry with specific focus on Aflac’s sales force hierarchy, internal operations, systems, terminology, and business procedures (Preferred)

Job Knowledge & Skills

Microsoft Word, Microsoft Excel and PowerPoint: Intermediate

Excellent problem-solving, analytical, and presentation skills combined with a high degree of creative thinking

Ability to effectively interact with cross functional teams

Knowledge of Aflac’s products and procedures, policy data, benefit plans, company terminology, and field force

Strong project-planning and management skills, including cost benefit analysis

In-depth knowledge of Aflac’s organizational and functional operating structure

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

RVP, Premier Life Absence Disability Solutions (Remote, US)

Job Summary

As the Regional Vice President of Sales, you are responsible for revenue growth and market penetration in your assigned region. As part of this growth you will build and maintain strong long term relationships with key producer partners in the National Size Segment for Absence, Disability and Life and deliver on all sales and activity goals. You will establish business plans for your region and represent Benefit Harbor Insurance Services in the employee benefits market.

Principal Duties & Responsibilities

Establishes, manages & maintains effective long-term relationships with key National Account Producers (Brokers/Consultants) within assigned territory to ensure quality partnership and access to opportunities.

Conducts site visits and Capabilities Meetings with assigned Producers to achieve sales targets.

Develops & executes plans to increase/gain opportunities and introduce products/services, management & other resources to targeted Producer (Brokers/Consultant) Partners

Develops & executes sales plans to increase sales revenue & market share for assigned territory and producers.

Develops & maintains collaborative relationships with internal stakeholders to achieve sales objectives focused on the organization’s overall strategy.

Develops and maintains a strong understanding of all products, services and operational structure to enhance ability to identify and target sales growth opportunities and utilize solution selling techniques.

Positively contributes to the organization through market intelligence; feedback and process improvement recommendations

Perform in a manner that supports a positive company image, in compliance with all required rules and regulations and ethical in all considerations.

Manages to assigned expense budget.

Maintains knowledge on current and emerging market changes/trends for assigned area(s) of responsibility, assesses the impact, and collaborates with management to incorporate in current and future solutions.

Maintains sales call data in appropriate systems &/or completing sales reports.

Meets or exceeds all sales goals for assigned territory.

As a Key Resource, provides information and solutions by educating internal and external partners on company's products & services and capabilities.

Supports Relationship Management retention efforts & looks for opportunities to cross sell & cross partner with appropriate stakeholders.

Carries out duties in compliance with all state and federal regulations, licenses and guidelines.

Education & Experience

Bachelor's Degree in business administration or related field, 5 - 7+ years experience successfully selling Group Benefits to large and national employer, or an equivalent combination of education and experience.

Life and Health Licenses will be required in all areas assigned.

5+ years experience with top national size segment producers within the territory assigned.

Job Knowledge & Skills

• Self-motivated

• Demonstrated Successful Sales Record

• Ability to work with internal and external stakeholders.

• Proficiency in Underwriting, risk analysis and associated financials.

• Excellent presentation, oral, written, and interpersonal communications skills,

• Action/Results oriented.

• Strong background in Employee Benefits, specifically Absence Mgt, Disability and Life

• Ability to influence outcomes

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

Leader Competencies

Acting as a Champion for Change, Demonstrating Initiative, Developing Talent, Managing Performance

Market Coordinator (Rockville, MD, US, 20850)

Job Summary

In support of market office, agents and coordinators, processes contracts, state licensing issues and tracking for career, broker, and group

Principal Duties and Responsibilities

Processes change in status request; submit and track 30 day change of status request, promotion and demotion paperwork, and maintains personal records and files; updates racking and distribution lists to include email and sate website

Compile new agent welcome letter and packets and distributes to agent and DSC; provide assistance with training registrations, lodging, meals and incentive items

Assist with creating and distributing team birthday cards, flowers and all public goodwill

Assist with updating state website training documents, and provide support with state meetings

Gathers information regarding personnel ethics complaints from policyholders and provides to HQ for tracking and follow up

Distributes mail, faxes and other communications; maintains inventory levels of office supplies and initiates purchase orders as necessary; reconciles invoices

Provides support to Sr. Market Coordinator preparing routine daily, weekly, and monthly reports, and award tracking; provides assistance with sales school and contest

Assist with planning and arrangement of conferences, meetings, rallies, and events

Performs other related duties as assigned

Education & Experience

High School Diploma or Equivalent, and two years of related work experience, or an equivalent combination of education and experience

Bachelor’s Degree (Preferred)

Job Knowledge & Skills

Intermediate to Advanced: Microsoft Word, Excel, PowerPoint

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

Market Coordinator (San Francisco, CA, US, 94111)

Job Summary

In support of market office, agents and coordinators, processes contracts, state licensing issues and tracking for career, broker, and group

Principal Duties and Responsibilities

Compile new agent welcome letter and packets and distributes to agent and DSC; provide assistance with training registrations, lodging, meals and incentive items

Assist with creating and distributing team birthday cards, flowers and all public goodwill

Assist with updating state website training documents, and provide support with state meetings

Gathers information regarding personnel ethics complaints from policyholders and provides to HQ for tracking and follow up

Distributes mail, faxes and other communications; maintains inventory levels of office supplies and initiates purchase orders as necessary; reconciles invoices

Provides support to Sr. Market Coordinator preparing routine daily, weekly, and monthly reports, and award tracking; provides assistance with sales school and contest

Assist with planning and arrangement of conferences, meetings, rallies, and events

Performs other related duties as assigned

Education & Experience

High School Diploma or Equivalent, and two years of related work experience, or an equivalent combination of education and experience

Bachelor’s Degree (Preferred)

Job Knowledge & Skills

Intermediate to Advanced: Microsoft Word, Excel, PowerPoint

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

Assistant Producer (Columbus, GA, US, 31999)

Job Summary

Assists with the design, conceptualization, and production of corporate events and audio/visual productions; assists with the coordination of the creative and technical aspects of photo shoots for company officials and company-related functions and activities both in and out of town, including photographs for newsletters and products/brochures.

Principal Duties & Responsibilities

Works with the Producer to ensure that the activities and objectives of the department are accomplished in a timely, efficient, and professional manner. Assists with the supervision of production crews, equipment, and cast in the studio and on location by determining the placement and movements of performers, crew-members, lights, camera, microphone, props, and sets. Provides training to departmental staff regarding the proper use and maintenance of equipment; in collaboration with the Producer and/or Manager acts as a consultant to the company in matters relating to corporate events and audio/visual productions.

Plans and hosts virtual engagements including coordinating and configuring the layout, design and features; provides client with an understanding of technical requirements to create virtual events and provides training and live support day-of.

Plans and develops video programs and on-site production by transforming training and other objectives into production ideas; determines format, approach, content, and level of presentation that will be most effective in meeting objectives while remaining within budget and time constraints; directs the production of a wide variety of mediated materials; operates and supervises the operation of a wide variety of audio visual equipment.

Performs general consultative services to administrative staff and division management on the use of media for training and other purposes; oversees facilities management of studio and equipment; performs all routine servicing, installations, repairs, and adjustments of video production equipment, and recommends equipment purchases.

Professional - Education & Experience

Associates degree in communication technology or related field, Four plus years of work related experience in an audio visual production, Two years Live video streaming and video conferencing experience, Two years live event production experience, Or an equivalent combination of education and experience.

Bachelor's Degree (Preferred)

Job Knowledge & Skills

• Willingness and ability to learn new skills as technology changes

• Demonstrated ability in Event photography, Event Production, and A/V Production

• Demonstrated ability to stage, light, and edit video productions

Organizational Competencies

Acting with Integrity, Communicating Effectively, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations.

Sr Payroll Analyst (Columbus, GA, US, 31999)

Job Summary

Responsible for all payroll-related processing activities.

Principal Duties & Responsibilities

Develops procedures for the preparation, documentation, and disbursement of all payroll checks and payroll tax reporting to the Tax Department; reviews additions and changes to computerized payroll system such as changes in salary, benefits, and tax withholdings; develops, initiates and signs off on test scripts as it relates to productions fixes, tax updates, new functionality and system upgrades; ensures accounting distribution and preparation of deductions; oversees proper governmental reporting and compliance; assists with administration of any payments such as incentive and bonus payments; discusses payroll matters with employees; ensures cash payroll and all associated benefits (costs, deductions, and contributions) are processed and the payroll is handled accurately and in a timely and confidential manner; works with specialists responsible for payroll software/systems and with banks and other financial institutions to ensure all direct deposits/checking deposits are made on a timely and accurate basis; assists with negotiations for new contracts with external payroll systems vendors and/or works with internal IT staff to upgrade databases/systems as needed, assists in selecting new payroll systems and incorporating changes; ensures staff are properly trained in all payroll systems; assists with the review and approval of work produced by payroll specialists.

Identifies, analyzes, and monitors business technology requirements and enhancement possibilities; recommends viable technological solutions, modifications and applications; understands the technical aspects of payroll and is able to relate them to business requirements; makes recommendations to streamline processes in order to improve administrative procedures; works closely with SAP technical experts to document functional requirements for payroll conversions and identifies any enhancements needed; identifies opportunities to define standard operating procedures

Supports the payroll department in the area of process enhancements and initiatives; assists with project coordination, operations research, operations analysis, user/system liaison and/or compliance coordination for changes to business operations/systems; independently manages project time frames and communications to ensure the successful outcome of each plan from initiation to completion; champions process improvements by identifying the root causes of issues, process delays, and quality problems and recommends solutions, with a focus to streamline, automate and/or standardize the process; fosters and maintains good relationships with management and IT colleagues to meet expected customer service levels.

Provides assistance to less experienced analysts and specialists in the department

Performs other duties as assigned

Professional - Education & Experience

Bachelor's Degree in human resource, business administration or accounting, four to six years of HR, payroll or accounting experience, or an equivalent combination of education and experience.

Job Knowledge & Skills

• Microsoft Word: Intermediate – Advanced

• Microsoft Excel: Intermediate – Advanced

• Successful completion of Certified Payroll Professional (CPP) certification (required)

• Knowledge of time and attendance automation, payroll fundamentals, practical experience in a number of human resources-related issues and an understanding of quantitative business-based analysis and metrics

• Excellent oral, written, and interpersonal skills to effectively interact with all levels of management

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

Group Representative (Remote, US)

Job Summary

Partners with the Business Development Executives to identify opportunities to acquire new employer groups and to sell Aflac product offerings and services as well as re-enrolling and adding additional products to existing clients by interacting with insurance brokers, third party administrators, and consultants within his/her assigned territory

Principal Duties & Responsibilities

Ensures that Aflac products are aggressively and competitively positioned through all distribution channels within his/her assigned area(s); assists with the development of strategies and plans to grow the business; develops selling models to optimize sales results

Establishes and builds relationships with key sources who will market the Aflac portfolio of products to the nation’s leading employers; manages overall relationship with key brokers while directing internal account support

Creates and maintains a business plan within the assigned territory based on the customers’ likely requirements; drives the pipeline and revenue goals for accounts within scope of responsibility to meet and ultimately exceed growth goals

Assesses short-term and long-term market potential by understanding Aflac’s current market position within each broker’s book of business

Defines desired market position and long-term goal with each broker though effective account planning

Understands the clients’ business issues and align Aflac’s product development, case set-up, underwriting and other internal resources and services to meet the clients’ needs

Professionally manages the sales pipeline by strategically monitoring health and tracking top pursuits

Embraces a culture of collaboration and teamwork and mentors team members on business development and relationship-building

Develops and maintains a holistic view of Aflac offerings and competitor and market conditions within the assigned area and identifies account segment opportunities

Participates in broad projects and monitors project plans and execution progress to resolve any variances and provides accurate communication to stakeholders; identifies required modifications to the project plan based on changed priorities, policy changes, and/or resource constraints in order to ensure plans continue to align to current business objectives

Compiles statistics, evaluates data, forms conclusions and presents recommendations to leadership in several areas; stays ahead of the curve on technical product-related knowledge and general sales techniques and trends; prepares summaries of important trends for leadership; proactively consults with and influences a variety of constituents based on strategies and actual performance

Performs other duties as required

Education & Experience

Bachelor's Degree in a related field, Up to five years (preferred) of successful work-related experience, or an equivalent combination of education and experience.

Some regional insurance or sales experience (national sales experience (preferred)

Group Workplace Voluntary Benefits (WVB) experience (preferred)

Possess (or willingness to attain) state required life and health agent license (preferred)

Job Knowledge & Skills

• Ability to create and implement strategies that will increase number of active accounts, penetration of existing accounts, and acquisition of new accounts; accomplishment at both the individual, team, region, and preferably national level

• Certified Project Management Professional (preferred)

• Excellent presentation, oral, written, and interpersonal communications skills to effectively interact and act as an advisor on professional issues with Aflac’s senior management, and internal and external business contacts

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

Local Account Executive (Remote, US)

Job Summary

Drives growth in the existing book of business through client-facing re-enrollment, up-sell/cross-sell activity and facilitates resolution of escalated service issues for key brokers and accounts.

Principal Duties & Responsibilities

Responsible for contributing to sales growth goals through strong relationships with existing clients, and working collaboratively to develop solutions that improve enrollment growth opportunity.

In partnership with other market/sector sales professionals, proactively manages pre-renewal communications with the goal of enhancing re-enrollment effectiveness to drive persistence and profitability.

Responsible for recognizing cross sell and up-sell opportunities for new business and obtaining growth on the assigned block of business.

Attends/co-facilitates on-site, stewardship meetings to influence the renewal process; participates in finalist presentations and may offer pre-sale support.

Understands and leverages Aflac’s enrollment capabilities, services, and tools.

Develops and communicates ongoing enrollment strategy with both internal/external partners.

Works with career associates, brokers and clients to gather enrollment requirements, e.g., enrollment dates, number of employees, benefit participation rules, plans to be offered, type of systems currently used, SLA’s, enrollment type and key milestone dates.

Partners with sales representatives, provides thorough customer updates, broker feedback, and other pertinent action items that contribute to improved sales effectiveness.

Develops and maintains strong, positive, professional relationships across internal business units, to address and resolve service concerns identified internally or by the client.

Demonstrates a focus on issue resolution and elevates issues as appropriate.

Analyzes, monitors, and executes change requests for accounts throughout the implementation phase; ensures that defined service level agreements are met; uses forward thinking to make recommendations to ensure enrollment and service solutions are in place to meet the account’s needs and expectations.

Education & Experience

Bachelor’s Degree in Marketing, Management, Business Administration, four to six years of job related experience, or an equivalent combination of education and experience.

Understanding of Aflac/Aflac Group products and services affiliated systems, and applicable operational policies and procedures

Job Knowledge & Skills

• Proficient in broker and industry practices as pertains to product, enrollment techniques, and service needs of the client

• Experience in a service related area such as client services, sales support, coordinating activities associated with the processing of group enrollments (preferred)

• Excellent negotiation, presentation, public speaking, written & verbal communication skills

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

PLADS Quality Assurance Analyst (Remote, US)

Job Summary

Develop, maintain, review, and audit procedures and processes and implement actions to ensure they are consistently followed and to contribute to effective service. The Quality Assurance Specialist will be responsible for coordinating and completing claim file audits for absence, disability, and life claims. In addition, the specialist will need to complete monthly quality audits of our call center staff. Audits will focus on customer experience, operational best practices & procedures, financial accuracy, and compliance. A major responsibility will be to prepare and present audit results on a monthly and year-to-date basis. These reports will include identified trends, root cause analysis, as well as recommendations provided to our internal partners. Lastly, this role requires being able to present findings to front-line staff, Operational leadership, and Executive leadership. As part of the Quality Assurance team, you will be part of a growing organization that continues to evolve and positively impact the experience for our customers and their employees.

Principal Duties & Responsibilities

Monitor the quality indicators with strategic vision with actions to reduce detractors

Identify opportunities for improvement in the processes and flows in service channels , correcting deviations and implementing improvements

Make periodic report of quality volumes.

Examining complaints from regulators and customers in service channels , increasing customer satisfaction and product quality

Monitor and assist in structuring and strategy as research and as the maximization of satisfaction with our products and processes.

Mitigate negative impacts and loss of business

Support project delivery by inputting technical process/architecture/performance expertise, to help shape project delivery in line with existing processes and best practice

Undertake investigations and inspections of data, processes and practice in accordance with established procedure to identify potential or actual compliance issues and recommend appropriate action

Independently collate and analyze operational data using pre-determined tools, methods and formats and make recommendations in order to support the department’s decision making process.

Assess and evaluate project/program deliverables and business architecture/processes in order to identify opportunities for improvement.

Plan and carry out regular reviews of business data and MI (including customer service metrics) using standard methodologies in order to identify shortfalls and recommend actions to improve performance.

Review and interpret information and advise internal clients of appropriate action to fulfill procedural and regulatory requirements.

Create and maintain documentation to maintain an audit trail of activities to protect the organization and support the business in delivery standardization

Performs other duties as required

Education & Experience

High School Diploma, 3 or more years of experience in the Quality Assurance area, or an equivalent combination of education and experience.

Bachelor’s Degree in Healthcare or a related field (preferred)

Job Knowledge & Skills

• Solid knowledge of regulatory compliance

• Excellent communications and interpersonal skills

• Ability to interact and collaborate with various internal partners including leadership

• Ability to provide consultation and expert advice to internal partners

• Strong writing skills • Must be computer literate and proficient in the use of MS Excel and Word

• Ability to multi-task in a fast-paced environment while meeting critical deadlines

• Ability to learn and adapt to new product lines

• Previous experience processing absence, disability and/or life claims

• Previous experience auditing absence, disability and/or life claims

• Strong analytical mind, with problem-solving and investigative skills

• Ability to effectively provide feedback to other professionals in a positive manner

• Ability to self-motivate, self-lead and work independently with limited supervision

• Solid understanding of claims best practices

• Exceptional attention to detail

• Knowledge of Salesforce or the ability to quickly learn the claim system

• Desire to assume greater responsibilities

• Possess a track record of excellent performance

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

Sales Compensation Analyst (Columbus, GA, US, 31999)

Job Summary

Analyzes, researches, maintains, modifies, validates, and prepares complex data, trends, information, and content used in making business decisions related to sales compensation programs

Principal Duties & Responsibilities

Develops appropriate analytical models, reports, and metrics to drive business decisions; evaluates proposed projects to determine cost, benefits, and feasibility; coordinates process measurement requirements to ensure efficient and effective use of information resources; modifies the planning, forecasting, budgeting, and reporting processes accordingly

Monitors and evaluates the effectiveness of sales compensation programs, policies, practices, and processes to ensure continuous improvement, compliance, and adherence to business and system requirements; recommends improvements to achieve and deliver high quality, value added services

Makes recommendations for new programs/program changes, understanding competitive programs and market trend; aligns existing strategic/business plans and go forward with sales compensation programs to identify gaps and/or area of opportunity

Ensures sales compensation programs are consistently administered in compliance with organizational policies and procedures and governmental regulatory requirements

Acts as a liaison between Sales Compensation and the field for sales compensation related issues to ensure strong relationships are developed and maintained; serves as a resource to interpret policies and procedures for sales compensation programs; stays abreast of industry trends regarding sales compensation

Leads or participates in projects focusing on implementing, upgrading, or enhancing the sales compensation systems; maintains and applies internal controls, and documents process requirements, business processes, process flow, and systems enhancements; ensures that processes, reporting and other activities are in accordance with established company policies and procedures and regulatory guidelines

Prepares management reports defining and evaluates problems; summarizes third party research reports and studies

Coordinates meetings, webinars, conference calls, training programs, and education sessions related to sales compensation programs

Provides data for the development of sales compensation programs; works with management in providing metrics strongly impacting the company and ensuring the accuracy and integrity of the data; assists organization with recommendations to change current programs, procedures, or promotional efforts based on sales research and new trends; provides demographic analysis and forecasting by region, state op, or border state, etc.

Professional - Education & Experience

Bachelor's Degree in accounting, business administration, finance, or a related field, four years work-related experience, or an equivalent combination of education and experience.

Job Knowledge & Skills

• Strong knowledge and demonstrated experience with financial analysis and related valuation methodologies

• Strong knowledge of statistical data analysis, statistical quality control, and experimental design and ability to prepare statistical studies and trend analysis using internal and external information to demonstrate relevant changes or improvement

• Advanced understanding of business fundamentals and an understanding of quantitative business based analysis and metrics

• Excellent oral, written, and interpersonal communication and team facilitation skills to effectively interact with senior management, internal, and external customers

• Intermediate skills in Microsoft Word and PowerPoint

• Advanced skills in Microsoft Excel

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

PLADS Sr Salesforce Developer (Remote, US)

Job Summary

Responsible for developing within the lightning framework and the Salesforce platform, utilizing a wide-range of Salesforce capabilities

Principal Duties & Responsibilities

Contributes to the development effort by participating in workshops, speaking about technical solutions, builds prototypes and takes on coding assignments

Translates simple to moderately complex user stories into functional and actionable software within the Salesforce environment – following Salesforce best practices

Collaborates on and informs cross-functional teams of new feature technical design, technical requirements, limitations, and implementation

Performs unit testing, integration testing, and performance testing of new product functionality; analyzes and mitigates issues identified during testing

Actively participates in meetings with representatives from multiple business and/or IT units

Performs other related duties as required

Education & Experience

Bachelor’s Degree in IT or a related field, 3 years of experience developing on the Salesforce platform, or an equivalent combination of education and experience.

Job Knowledge & Skills

• Expertise with Apex classes and triggers

• Experience with:

· Batch Apex

· Writing queries using SOQL and SOSL

· Customizations on the Salesforce platform, as well as declarative tools

· Lightning Framework

· Data Loader

• Attention to detail and results oriented, with a strong customer focus

• Ability to work as part of a team and independently

• Problem-solving and technical communication skills

• Ability to prioritize workload to meet tight deadlines

• Preferred experience:

· Salesforce Dev I Certification

· Salesforce Admin Certification

· Knowledge of Microservices and REST based API development

· Knowledge of continuous integration/development tools

· Salesforce Community Development/Configuration experience

• Self-accountable with the ability to prioritize well and work in environments with competing and alternating priorities, with a constant focus on delivery

• Refined business acumen and established domain / industry vertical expertise

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

PLADS Sr Salesforce Developer (Remote, US)

Job Summary

Responsible for developing within the lightning framework and the Salesforce platform, utilizing a wide-range of Salesforce capabilities

Principal Duties & Responsibilities

Contributes to the development effort by participating in workshops, speaking about technical solutions, builds prototypes and takes on coding assignments

Translates simple to moderately complex user stories into functional and actionable software within the Salesforce environment – following Salesforce best practices

Collaborates on and informs cross-functional teams of new feature technical design, technical requirements, limitations, and implementation

Performs unit testing, integration testing, and performance testing of new product functionality; analyzes and mitigates issues identified during testing

Actively participates in meetings with representatives from multiple business and/or IT units

Performs other related duties as required

Education & Experience

Bachelor's Degree in IT or a related field, 3 years of experience developing on the Salesforce platform, or an equivalent combination of education and experience

Job Knowledge & Skills

• Expertise with Apex classes and triggers

• Experience with:

· Batch Apex

· Writing queries using SOQL and SOSL

· Customizations on the Salesforce platform, as well as declarative tools

· Lightning Framework

· Data Loader

• Attention to detail and results oriented, with a strong customer focus

• Ability to work as part of a team and independently

• Problem-solving and technical communication skills

• Ability to prioritize workload to meet tight deadlines

• Preferred experience:

· Salesforce Dev I Certification

· Salesforce Admin Certification

· Knowledge of Microservices and REST based API development

· Knowledge of continuous integration/development tools

· Salesforce Community Development/Configuration experience

• Self-accountable with the ability to prioritize well and work in environments with competing and alternating priorities, with a constant focus on delivery

• Refined business acumen and established domain / industry vertical expertise

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

LL&D Consultant (Columbus, GA, US, 31999)

Job Summary

Under broad supervision, conducts internal training programs. Assists in finding and evaluating training programs and materials, or may develop in-house training programs as assigned. Gathers and analyzes information to determine employee training needs. Maintains records for training programs, including evaluations and employee participation.

Principal Duties & Responsibilities

Designs and facilitates training programs for company wide internal leadership customers; tracks and analyzes training programs by examining training participants’ performances; recommends changes to the training programs; conducts advanced training programs for representatives/agents and first line supervisors on new products/services, selling skills, and/or skills and/or system changes; participates in identifying program needs, obtaining technical data, and scheduling programs; possibly maintains training records

Performs tasks under normal direction; originates/produces imaginative or innovative training methods to influence and motivate company-wide internal, and external leadership customers to willingly accept and retain new knowledge, skills, abilities; has work reviewed for soundness of judgments, overall adequacy, and accuracy

Conducts train-the-trainer sessions to develop knowledge, skills, and abilities of company-wide employees and field force engaged in or pursuing training; trains subject matter experts to conduct key specialized training within areas of expertise; develops and maintains a certification process to ensure quality and consistency of learning; develops project plans and implementation timelines, and manages personal time and priorities to achieve those plans

Consults with all levels of management to gain knowledge of specific work situations requiring employees to better understand changes in policies, procedures, regulations, products/services, and technologies; creatively develops and facilitates new programs as needed; works with subject matter experts to identify training needs stemming from new or revised policies/procedures; provides input to the strategic and annual plans for the group

Maintains knowledge on adult learning theory, facilitation skills, and emerging training technologies up-to date by attending training classes, courses, seminars, exhibits, trade shows, reading materials etc.

Analyzes trends, researches and proposes best practices in technology, delivery methods, and customer satisfaction; assesses departments’ current and future training needs and gaps; provides research, analysis, consulting, and coaching to close departmental gaps as appropriate;

Analyzes leadership needs to develop learning and development strategies that support business priorities and operational goals; recommends and aids in the development of solutions to address gaps identified through talent management processes to include the implementation of leadership simulation training programs

Coordinates and leads efforts with peers and business leaders to resolve business needs

Acts as a mentor to trainers, instructional designers, and coordinators

Demonstrates strong executive presence

Designs and distributes evaluations of training classes/programs; analyze results to ensure transfer of knowledge, training goals are met, effectiveness of programs and to make adjustments as needed

Develops and implements project management practices, processes, methodologies, and metrics. Defines projects, identifies expected outcomes, establishes timelines, and assigns project staff. Prepares reports detailing project status and communicates updates to project stakeholders. Ensures projects are completed on time and within established quality standards, as needed

Performs other duties as assigned

Professional - Education & Experience

Bachelor's Degree in Business administration, education, organizational development or a related field, five or more years of professional job-related experience, or an equivalent combination of education and experience.

Master's Degree in Business administration, education, organizational development or a related field (Preferred)

Job Knowledge & Skills

• Mastery knowledge of adult learning theory and relevant corporate training content

• Certification and CEUs in coaching, crucial conversations, DiSC and change management

• Mastery in most current version of Microsoft Suite

• Excellent communication, organizational and interpersonal skills to effectively interact with Aflac’s senior management and internal and external business contacts

• Ability to exhibit and maintain professionalism in accordance with corporate standards

• Strong facilitation skills applicable across both formal and informal (i.e. coaching and mentoring) approaches

• Strong knowledge of overall HR and LL&D products and services to deliver solutions to clients

• Proven ability to influence, establish and maintain effective relationships and gain reputation as trusted advisor

• Experience writing technical and/or online documentation for end-users

• Demonstrated experience managing or facilitating projects

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

Group Representative (Remote, US)

Job Summary

Principal Duties & Responsibilities

Assesses short-term and long-term market potential by understanding Aflac’s current market position within each broker’s book of business

Defines desired market position and long-term goal with each broker though effective account planning

Understands the clients’ business issues and align Aflac’s product development, case set-up, underwriting and other internal resources and services to meet the clients’ needs

Professionally manages the sales pipeline by strategically monitoring health and tracking top pursuits

Embraces a culture of collaboration and teamwork and mentors team members on business development and relationship-building

Develops and maintains a holistic view of Aflac offerings and competitor and market conditions within the assigned area and identifies account segment opportunities

Performs other duties as required

Education & Experience

Bachelor’s Degree, Up to five years (preferred) of successful work-related experience or an equivalent combination of education and experience, or an equivalent combination of education and experience.

Some regional insurance or sales experience (national sales experience) (preferred)

Group Workplace Voluntary Benefits (WVB) experience (preferred)

Possess (or willingness to attain) state required life and health agent license (preferred)

Job Knowledge & Skills

• Certified Project Management Professional (preferred)

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

PLADS Salesforce QA Engineer (Remote, US)

Job Summary

Builds out Automated Testing programs within the Salesforce ecosystem; builds test automation within Salesforce in support of continuous improvement in a fast-paced environment.

Principal Duties & Responsibilities

Translates business processes and requirements into automated testing scripts

Works with the QA Lead and development teams to develop testing strategies

Participates in Agile Team Meetings and Requirements workshops to understand solutions and build testing automation framework to support

Drives the building of test strategies and automation and the improvement of our CICD framework

Performs other duties as required

Education & Experience

Bachelor's Degree in IT or a related field, 5 years QA experience, or an equivalent combination of education and experience.

5 years Salesforce experience

Job Knowledge & Skills

• Experience with Robot Framework and Selenium

• Ability to write test scripts

• Continuous Integration/Continuous Development Knowledge

• Experience with AWS/Azure and Jenkins

• Attention to detail and results oriented, with a strong customer focus

• Ability to work as part of a team and independently

• Problem-solving and technical communication skills

• Ability to prioritize workload to meet tight deadlines

• Experience working on Sauce Labs

• Proficient with GIT and source code management

• Preferred experience:

· Experience working on an Agile team

· Database Testing experience

· Experience with Mulesoft

· Experience with Python

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

IT Solutions Consultant (Columbus, GA, US, 31999)

Job Summary

Develops and executes formal testing to ensure the delivery of quality software applications; evaluates the quality of and adherence to standards, processes, and procedures throughout the systems life cycle development by being involved in test approach planning, developing test cases, and testing activities, to include application, network, system and user acceptance testing; defines and tracks quality and testing metrics such as defects reports, test execution results, and testing status; participates and acts as a subject matter expert (SME) in test approach planning; participates in the creation of IT standards and procedures and/or evaluates the quality of and adherence to standards, processes, and procedures throughout the SDLC by performing reviews, spot checks, and audits; defines, reports, and tracks all findings, and ensures quality assurance metrics are correct and provided to management; Acts as a subject matter expert (SME) to other team members and peers.

Principal Duties & Responsibilities

Assists teammates and other business partners on tools, procedures, applications, and policies

Develop, review, and maintain test cases from use cases and epics, technical specifications, and other sources that can be understood and easily followed

Participate in test case reviews with teammates, subject matter experts, and technical resources

Build and review test data to support test efforts

Manage and track application, technical, and operational defects for assignments, projects/programs, networks, app systems, and products. When applicable, analyze and triage issues to determine root cause

Create and maintain manual test cases used for functional testing, system integration testing, smoke testing, regression testing, or other testing scenarios

Investigate problems in software as a result of testing and work with QA analysts and software developers to create solutions

Executes test scripts/cases, communicates the results, prepares and maintains appropriate documentation.

Manage the test environments, testing stations, and test lab configurations to ensure the correct application versions, operating systems, and other third party software are maintained according to testing requirements

Tracks metrics on defects, SDLC Compliance and Root Cause Analysis

Work on multiple assignments across projects and programs as a contributor to the SCRUM team or project team

Report progress and status for all assignments

Validates and documents completion of testing and development processes

Work with leads and management to establish priorities and ensure assignments adhere to deadlines and standards

Provide duration estimates for testing assignments and other project related activities

Support measurable Software metrics

Execute, and enforce corporate and departmental goals, methodologies and procedures

Keeping updated with the latest industry developments

Collaborate with teammates, business partners and management to develop standardized templates, tools, and procedures

Provide user support for testing and administration tool suites and utilities

Participate in technical and professional training as required

May be asked to perform tasks associated with other positions within or outside the job family to further develop skillset

Performs other related duties as required

Professional - Education & Experience

Bachelor's Degree in Computer Science, Information Technology, Business or other IT related degree, three or more years of work related experience in test automation and software testing or related work experience, Or an equivalent combination of education and experience.

Job Knowledge & Skills

• Financial Systems

• New Business Systems

• Agent Systems

• Billing Systems

• Claims Systems

• Administrative Systems

• Marketing Systems

• Insurance Concepts

• SQL Scripting

• QA Concepts and Standards

• QA Procedures

• QA Controls

• Project Management

• Business Requirements Definition

• Project Tracking and Reporting

• Understanding of Software Development Processes

• Bus Process Engineering Concepts

• Test Planning

• Function Point Analysis

• Software Quality Assurance Concepts

• SDLC Reviews/Audits

• Presentation Skills

• Software Development Life Cycle (SDLC)

• Test Case Development

• Presentation Skills

• System Production Support

• Customer Support/Help Desk

• SCM Concepts

• Software Development Methodologies

• Metrics and Measurements

• Make/Build Process

• MS Office suite

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

Sr Systems Engineer (Remote, US)

Job Summary

Provides technical leadership for systems on multiple platforms; uses associated software and hardware products including installing, configuring, and testing system software; monitors system capacity and performance; analyzes, resolves, and documents problems; researches and recommends enhancements to the infrastructure; plans disaster recovery procedures; provides technical consulting on the use and integration of applications into the organization’s infrastructure Ensures the design of an integrated environment for ease of use to meet requirements for performance, scalability, and operations; demonstrates a high level of knowledge surrounding operating systems and associated software and hardware products currently used within the organization, as well as the current enterprise architecture standards, including the operating system, central processing unit, storage devices, middleware, compilers, database management systems, system utilities, and the security environment.

Principal Duties & Responsibilities

Works on multiple projects/assignments at a time as a member of each project team, often as a project leader; works on small and large projects/assignments that are often complex, have system wide impact and integrate across the organization; projects require significant knowledge and skill in multiple technical environments and disciplines

Participates on multiple project teams, installs operating systems or major subsystems and associated software and hardware products; enhances activities, and performs as related maintenance and support; backups manager as necessary

Mentors less experienced personnel in their specific areas of expertise; manages workload assignment and other management related issues when Manager is not available

Serves as escalation point of contact to internal and external clients who are experiencing problems to address unresolved support issues across multiple areas of expertise

Leads others in analyzing assigned specifications, planning, designing, and implementing software solutions, uses appropriate software engineering processes. Develops recommendations to improve performance based

Designs and participates in system integration testing of operating systems, system utilities, and technologies; ensures that the test evaluates all possible impacts of the new technology on the current infrastructure

Provides technical consulting on highly complex issues surrounding the use of the organization’s infrastructure and on the integration of application systems into the infrastructure

Maintains a current understanding of systems software and IT architecture, products, services, processes, and methodologies; evaluates technology options and makes recommendations to management

Manages workload and assignments

Provides appropriate documentation for the operations environment necessary to meet SLAs

Performs other related duties as required

Professional - Education & Experience

Bachelor's Degree in Computer Science, Information Systems, Engineering, Six or more years of solutions-based data processing experience with a concentration in systems engineering, operating systems and network design/configuration and management, or an equivalent combination of education and experience.

Job Knowledge & Skills

• Microsoft Platforms

• VMware VSphere v5 or greater

• SQL Server

• Network Administration

• IP (Internet Protocol)

• Windows Networking

• SAN (Storage Area Network) & SAN Fabrics

• Microsoft Active Directory

• Microsoft IIS

• .NET

• Virtualization Platforms

• Unix Platforms

• IBM Mainframe systems architectures

• Integration of Multiple Software Packages

• Installation + Tuning of ERP Solutions

• Problem Solving Skills

• Designing/Supporting Enterprise Backup Solutions

• Microsoft Exchange 2007 or greater

• Managed Infrastructure in Excess of 100 Windows Servers

• Disaster Recovery Experience

• Server Hardware & O/S Management

• Server Hardware Configuration

• Infrastructure Support

• Cloud Computing Architectures

• Applications Performance Monitoring

• Mainframe Middleware solutions (MQseries, CISC, WebMethods)

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

PLADS Client Accounting Analyst (Farmington, CT, US, 06032)

Job Summary

Performs routine and non-routine payment processing. Calculates benefit payments based on Statutory, Insured, and Disability plan provisions. Reviews invoices to identify variances and reconcile account payments for sensitive and complex accounts. Reviews and researches pended payments and takes necessary steps to resolve issues. Manages over/underpayments while ensuring that all applicable offsets and deductions are considered. Applies overpayment to the system. Executes the payments for Tax Calculation. Reconciles the transactions between the Source system, Tax system and Payment system.

Principal Duties & Responsibilities

Under general supervision, performs routine and some non-routine tasks; follows standardized procedures or instructions to resolve most questions and problems, and refers only the most complex issues to more experienced team members; serves as a resource to others in resolving of problems and issues

Reconciles group and/or individual disability and Statutory payments; reconciles bank accounts; reviews disability and absence claim files for variances and matches relevant details to benefit payment calculations; coordinates with disability case managers as well as Statutory states for select groups; researches pended payments and takes necessary steps to resolve issues by contacting appropriate contacts; makes adjustments based on collected information

Analyzes and handles service requirements from various sources associated with complex accounts; calls or sends letters to request additional information or confirm action; researches customer correspondence, account invoices, and payment history; creates and sends requests for funding to clients

Reconciles and services account payments from sensitive and complex accounts; reviews incoming customer requests and logs required data; creates journal entries for the general ledger to record/correct ongoing transactions

Audits and corrects source systems to ensure accuracy of payments for taxes and reports to Federal and State agencies; ensures accurate year-end tax reporting to Federal and State governmental agencies; respond to inquiries from Claimants on their W2’s and 1099s

Creates and sends out monthly reporting to Clients and upper management; communicates internally and externally with policyholders, associates, coordinators, and various departments to obtain additional information or confirm changes

Performs other duties as required

Education & Experience

High School Diploma or Equivalent, Bachelor's Degree in Business Administration or a related field, 2 – 5 years of work-related experience, or an equivalent combination of education and experience

Job Knowledge & Skills

• Knowledge of Internal Revenue Service (IRS) codes and regulations, Generally Accepted Accounting Principles (GAAP), Statutory Accounting Principles (SSAP), municipal ordinances, state insurance department statutes, and other state regulations, with an emphasis on tax accounting/reporting

• Experience and proficiency using Microsoft Office Suite software

• Proficient in placing and receiving phone calls from field force representatives, employers, and customers to verify the accuracy and completeness of premium processing

• Familiar with both Aflac Group accounts as it relates to billing procedures, plan codes, and premiums

• Excellent comprehension, writing, and grammar skills and strong research, mathematical, and reasoning abilities

• Advanced knowledge of principles and processes for providing customer and personal services; this includes needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

• Skill in giving full attention to what other people are saying; taking time to understand the points being made; asking questions as appropriate

• Skill in understanding the implications of new information for both current and future problem solving and decision-making

• Skill in selecting and using training/instructional methods and procedures when learning new policies, procedures, concepts or products

• Skill in managing one’s own time and the time of others and actively looking for ways to help people

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

Technical Recruiter (Columbus, GA, US, 31999)

Technical Recruiter

Job Summary

Recruits and maintains a qualified pool of IT applicants via a variety of sources (Internet, job fairs, newspaper, advertisements, and personal networking); reviews and analyzes résumés/applications and conducts prescreen interviews of applicants to verify qualifications; develops and coordinates advertising activities and recruiting functions

Principal Duties & Responsibilities

Assists with developing and administering the corporate strategy and related initiatives for identifying and recruiting potential Information Technology (IT) hires from diversified candidate pools, including, but not limited to, interpreting qualifications for positions; determining sources for potential applicants; developing and posting employment ads; soliciting and evaluating viable candidates for employment through the Internet, recruiting agencies, advertisements (print and Internet), and referral programs; and participating in career fairs and in minority and outreach recruiting programs, etc.

Maintains an active, diversified, qualified, and work-ready IT candidate pool to meet the company’s high-volume core business staffing needs; coordinates all staffing requirements, to include conducting in-depth telephone or on-site interviews of qualified candidates and referring “best match” selection recommendations to management for feedback

Maintains an effective working relationship with professional recruiting agencies, while assisting with the coordination and fulfillment of the company’s temporary staffing needs and the administration of related vendor contracts

Participates on division/department quality projects and makes recommendations to improve workflow practices, policies, and procedures, and to enhance internal/external customer service and business relationships

Prepares monthly, quarterly, and ad hoc reports for management including, but not limited to, preparing employment statistical data for EEO reporting, recruiting, and hiring statistical and financial reports that show the department’s accomplishments, productivity levels, operating costs, staffing levels, and related variances, etc.

Performs other duties as required

Professional - Education & Experience

Bachelor's Degree in Human Resources or business administration, four or more years of technical recruiting experience, or an equivalent combination of education and experience.

Job Knowledge & Skills

• Knowledge of the concepts of recruiting, testing, interviewing, selecting, hiring, statistical reporting; working knowledge of the principles, practices, concepts, federal and state laws, and regulations of other human resources areas

• An in-depth knowledge of the company’s organizational and functional structure, policies, and procedures

• Proficiency and experience using Microsoft Office business suite software and an applicant tracking system

• A wide range of creativity, near- and long-term recruiting vision and business understanding

• Corporate recruiting experience preferred

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

Sales Resolution Manager (Columbus, GA, US, 31999)

Job Summary

Acts as a liaison between Career/Broker Sales Professionals and Aflac by coordinating efforts with other business units to ensure that any client issues are resolved; handles complicated or unique service issues and ensures that the results meet the business need; analyzes problems and develops solutions to resolve any issues and prevent reoccurrence; communicates the resolution and monitors to ensure its success

Principal Duties and Responsibilities

Offers a superior service experience; ensures that escalations from sales professionals and senior leadership are addressed in a timely manner; analyzes problems and develops solutions to resolve any issues and prevent reoccurrence; communicates the resolution and monitors to ensure its success; facilitates working effectiveness of supporting business units; manages the delivery of service internally to achieve a high level of customer satisfaction

Establishes a working relationship with assigned Career and Broker Sales Professionals, along with any supportive staff, to include periodic personal and frequent telephone contact to monitor all areas of service

Partners with appropriate departments to research and troubleshoot any client problems or complaints; resolves customer issues and monitors concerns

Collects and analyzes data to identify process trends and verify effectiveness/efficiency; generates reporting in support of escalation management

Monitors effectiveness of systems/processes, pending implementation of mitigation action plans; assists in establishing appropriate metrics

Collaborates with Career/Broker Sales Professionals and business units to identify areas of improvement; prepares business cases and supporting analyses for initiatives

Some travel is needed to represent Aflac at sales meetings requiring special skills including, but notlimited to effective communication, driving healthy discussion in a high-emotion environment, comfortable presenting to large audiences while maintaining a calm demeanor

Performs other duties as required

Education & Experience

Bachelor's Degree In Business Administration or a related field, 5 - 6 years of job-related experience or an equivalent combination of education and experience

Insurance industry experience, including two years with Aflac in a service-related area (Preferred)

Job Knowledge & Skills

Excellent presentation, oral, written and interpersonal communications skills to effectively interact with senior management, internal and external customers

Demonstrated ability to apply operations management and business process re-engineering tools and techniques to a wide variety of business techniques

Strong project management, leadership, and practice development skills

Broad knowledge of Aflac Traditional and Group products and systems

Proficient in root cause analysis techniques and framework preferred

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

Sr BRM Consultant (Remote, US)

Job Summary

Work as the interface with assigned areas of Digital Services for the purpose of business-digital strategy development, solution discovery, service management, risk management and relationship management. Proactively serves as a “trusted advisor,” and function as a key point of contact key stakeholders. Will represent Digital Services to Aflac by promoting the vision, value, services, and capabilities. Acts as advocates on behalf of business stakeholders to ensure digital services meet their business priorities and needs.

Principal Duties & Responsibilities

Collaborates with assigned business unit(s) to assess information technology needs, define requirements, and develop solutions; works with stakeholders to align technology solutions with business strategies

Leads stakeholder business planning and strategy meetings

Assists with business leadership priorities of Digital Services projects and requests

May participate in and contribute to business client leadership meetings

Participates in short- and long-term strategic planning sessions with clients to improve business processes

Communicates with stakeholders, service delivery teams, and other stakeholders to ensure awareness of progress, risks, and results

Understands and anticipates direction of the business area(s)/unit(s) identifies opportunities and makes recommendations to support the assigned business area(s)/unit(s) desired future state.

Ensures the oversight for resolution of escalated issues

Works with stakeholders and service delivery teams to cultivate appropriate solution required to meet business goals

Promotes business knowledge of process, roles, and procedures to ensure the best possible outcome

Acts as an advocate for business requirements and required results

Identifies and mitigates potential problems and conflicts with Service delivery

Leads and may champion change management activities (i.e., frequent communication to staff and clients about the change and the impact of the change, advocacy, coaching, and mitigation of resistance to minimize disruption and achieve desired results from initiatives that are triggered/enabled by technology)

Provides strategic consultation to business and Digital Services teams, may participate in quality reviews, and provides feedback sessions

Ensures solutions support the organization’s short-term and long-term business goals/strategy and aligns with digital strategy

Analyzes technology trends to determine impact to the achievement of business goals

May develop and advocate recommendations for solution options in conjunction with Technical Consultants or Architects

Performs other duties as required

Professional - Education & Experience

Bachelor's Degree in Business Administration, Marketing, Information Technology or a related field, Six or more years of project management, business analysis, solutions management in an IT environment, Experience successfully leading large, complex projects in business or IT roles, or an equivalent combination of education and experience.

Job Knowledge & Skills

• Business function knowledge

• Excellent written and verbal communication skills

• Account management/Client Management experience

• Understanding of the Insurance Industry

• Demonstrates attention to detail and accuracy

• Experience in leadership and negotiation

• In-depth knowledge of the business, business requirements analysis and processes

• Ability to work with limited management direction

• Ability to work autonomously

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

Sr Data Science Analyst (Columbus, GA, US, 31999)

Job Summary

Performs predictive analysis using advanced mathematical techniques to discover explanatory and predictive models of business performance that represent the inherent relationship between data inputs and outputs/business outcomes, in addition to performing diagnostic and descriptive analysis, while employing CRISP-DM (Cross Industry Standards for Data Mining)

Responsibilities (Principal Duties and Responsibilities)

Performs organizational research by gathering, interpreting and comparing operational data to benchmarking/best practice data, identifies significant business issues, trends and opportunities and provides insights/recommendations to the organization

Develops tactical reporting and analysis frameworks, considering performance of at least three business areas

Develops and maintains databases, to include documenting standards for use, control, updating and maintenance of databases within internal business areas

Develops and updates mathematical modeling tools for internal business areas

Leads special projects requiring commensurate analytical expertise and the development of executive level presentations

Ensures appropriate measures and reports are defined and implemented to assess organizational performance and/or initiative performance

Remains abreast of the latest software to build reports and conduct analysis most efficiently

Mentors and supports the development and training of analysts in Business Analytics and other internal business areas

Assists with strategic efforts/business planning by gathering metrics, performing analysis, and creating deliverable tracking

Performs other related duties as required

Qualifications (Education & Experience and Job Knowledge & Skills)

Education & Experience

Bachelor's Degree, 2 - 4 years of job related experience, successful analytical work supporting business requirement to include work with predictive analytics or an equivalent combination of education and experience

Job Knowledge & Skills

Proven analytical skills with the ability to mentor and train other analysts and business partners on analytical methods, tools, reports, and data

Excellent presentation, oral, written, and interpersonal communications skills to effectively interact with all levels of management; ability to maintain professionalism

Knowledge of the operations of the business and the insurance industry

Ability to successfully work independently or with a team

Excellent attention to detail to ensure accuracy of data

Ability to meet deadlines

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

PLADS Cust Care Advocate Lead (Farmington, CT, US, 06032)

Job Summary

Supports the day-to-day functions of the customer care center and ensures that daily operations align with company and departmental goal. Develops solutions and implements actions to resolve problems and ensure customer satisfaction. Reviews processes and procedures to streamline activities to enhance service turnaround time, productivity, and quality. Liaises with internal and external customers to address inquiries and escalations.

Principal Duties & Responsibilities

Supports the daily operations of the business unit; performs independent review of problem situations; recommends solutions and implements actions to resolve problems and ensure customer satisfaction; coordinates processes and procedures to streamline activities to enhance service productivity, and quality

Monitors overall workflow of the business unit and ensures that workflow processes facilitate effective and efficient use of corporate resources and enhance customer satisfaction

Assists in supporting strategic and tactical operational plans to ensure achievement of company and departmental goals

Compiles and analyzes data and reports that pertain to the overall operation of the business unit, summarizing activities and trends

Designs and executes training efforts and ensure that necessary education tools are provided to employees; encourages employee development through mentoring and participates in incentive initiatives

Identifies, analyzes, and monitors business technology requirements and enhancement possibilities; recommends viable technological solutions, modification, and applications

Interacts with internal/external business partners, including insureds and claimants, in a professional, productive, and positive manner

Provides real time call support for Customer Care Advocates; assists Customer Care Advocates on complex inquiries and special handle situations and assumes ownership as appropriate

Partners with other business areas to improve collaboration and ensure seamless customer experience; coordinates with vendor on service inquiries, training and quality of service; liaises with internal and external customers to exchange information, clarify facts, and resolve queries and/or problems efficiently

Performs other related duties as required

Education & Experience

High School Diploma or Equivalent, 3+ years of contact center or customer service experience, or an equivalent combination of education and experience.

Job Knowledge & Skills

• Proven ability to navigate through multiple systems and applications

• Strong personal computer skills with experience in Windows-based software;

• Proficiency with Microsoft office suite of products including Excel, PowerPoint, and Word

• Broad knowledge of Aflac products/services and systems is preferred

• Expertise in FMLA, Short Term Disability, and Long Term Disability, including federal, state, and local regulatory requirements

• Moderate knowledge of Group Long Term Disability, Premium Waiver and Life

• Detail Oriented; Ability to complete project work independently and efficiently

• Excellent presentation, oral, written, and interpersonal communications skills to effectively interact

• Demonstrated practical understanding of how processes and systems in own area of work relate to the management of risk and compliance

• Demonstrated commitment to corporate and service values

• Takes action to improve performance on the job and to manage own personal development

• Experience in providing feedback and coaching in a professional setting

• Experience de-escalating customers and coaching others to handle escalated callers

• Knowledge of employee relations to conduct and deal with employee issues in a proactive manner

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

Territory Coordinator (Saint Louis, MO, US, 63101)

Job Summary

Leads/supervises daily workflow of administrative territory office functions and administrative staff; In support of territory office, acts as liaison between Territory Vice President, Market Director office, State and Regional Sales Coordinator offices, and various WWHQ departments to resolve issues, acquire information and establish procedures for a variety of field force, broker, and group issues such as claims, contest qualifications, commission exceptions and licensing issues

Principal Duties & Responsibilities

Responsible for general communication to the Market Office and Field Force; provides assistance to Territory Vice President and leadership to Territory Coordinator, and supports the territory office in efforts to coordinate various programs, contests, and special projects/initiatives; responsible for site orchestration, vendor payments, contest payments, travel, ordering and general administration; drives the coordination of broad projects; monitors project plans and execution progress to resolve any variances and provides accurate communication to stakeholders

Leads, plans, implements, and participates on projects and services necessary to support and improve existing processes and services; coordinates and administers the design, implementation and continuous improvement of the work planning and scheduling process, human resources, capital planning and budgeting process

Authorizes forms for license applications, appointments, and terminations sent to state insurance departments; research licensing/contracting questions posed by the field force; provide guidance on preparation of legal agreements and/or bridging and switching agreements

Creates and distributes territory Comp reports; prepares and analyzes routine daily, weekly, and monthly reports to provides results to Territory Vice President; develops appropriate measures or standards for performance and uses these to monitor, evaluate, and continually improve the progress and results of projects and services

Monitors sales patterns and other (such as recruiting) pertinent performance data; develops and maintains metrics by analyzing sales and performance statistics; provides sales research reports and presentations responsive to senior and executive management needs

Coordinates various meetings, rallies, events, conferences, seminars, and workshops; supports Sales Coordinators in their efforts to coordinate various programs, contests, and special projects/initiatives

Supervises, motivates, and coaches individuals on the team; provides consistent and constructive feedback to employees; trains, develops or identifies employees’ training and resource needs; maintains employee personnel records, establishes priorities, schedules daily work and monitors the quality and quantity of work performed by the department and the individuals within the department; recommends promotions and terminations, etc; assists with developing the department and/or division annual budget, and ensure that operations are managed within authorized budget limits, while maintaining cost control, labor efficiency, materials efficiency, service quality, and appropriate staffing levels

Education & Experience

Bachelor's Degree Two years in a leadership/senior capacity, or an equivalent combination of education and experience

Job Knowledge & Skills

• Excellent presentation, oral, written, and interpersonal communication skills to effectively interact and negotiate with internal/external customers and senior management

• Strong project-planning, meeting and management skills, to include cost benefit analysis

• Comprehensive knowledge of the insurance industry

• Microsoft Word

• Microsoft Excel

• Microsoft PowerPoint

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

PLADS Salesforce Developer (Farmington, CT, US, 06032)

Job Summary

Responsible for developing within the lightning framework and the Salesforce platform, utilizing a wide-range of Salesforce capabilities

Principal Duties & Responsibilities

Contributes to the development effort by participating in workshops, speaking about technical solutions, builds prototypes and takes on coding assignments

Translates simple to moderately complex user stories into functional and actionable software within the Salesforce environment – following Salesforce best practices

Collaborates on and informs cross-functional teams of new feature technical design, technical requirements, limitations, and implementation

Performs unit testing, integration testing, and performance testing of new product functionality; analyzes and mitigates issues identified during testing

Actively participates in meetings with representatives from multiple business and/or IT units

Performs other related duties as required

Education & Experience

Bachelor's Degree in IT or a related field, 3 years of experience developing on the Salesforce platform, or an equivalent combination of education and experience.

Job Knowledge & Skills

• Expertise with Apex classes and triggers

• Experience with:

· Batch Apex

· Writing queries using SOQL and SOSL

· Customizations on the Salesforce platform, as well as declarative tools

· Lightning Framework

· Data Loader

• Attention to detail and results oriented, with a strong customer focus

• Ability to work as part of a team and independently

• Problem-solving and technical communication skills

• Ability to prioritize workload to meet tight deadlines

• Preferred experience:

· Salesforce Dev I Certification

· Salesforce Admin Certification

· Knowledge of Microservices and REST based API development

· Knowledge of continuous integration/development tools

· Salesforce Community Development/Configuration experience

• Self-accountable with the ability to prioritize well and work in environments with competing and alternating priorities, with a constant focus on delivery

• Refined business acumen and established domain / industry vertical expertise

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

Market Asset Analyst (Shelton, CT, US, 6484)