PLADS Leave Case Manager

Job Summary

Under general supervision of the team manager, this position is responsible for administering various clients’ Family Medical Leave Act (FMLA) policy and performing various clerical duties to support the administration and operational functions of the unit.

Principal Duties & Responsibilities

Assists associates with leave of absence requests and guides them through the process

Processes all leave of absence paperwork according to established procedures and laws

Provides timely and accurate responses to associates and all levels of management concerning dayto-day issues and activities

Administers the FMLA policy; reviews FMLA documentation for accuracy and completeness

Makes recommendations to approve or deny requests for FMLA based on federal regulations

Coordinates correspondence, forms, and other documents via the claim system

Generates reports as required; maintains files, inputs and analyzes data

Assists management with leave of absence situations and provides guidance within the policy and established legal guidelines

Keeps complete records of all LOA requests and maintains tracking and analysis of data

Participates in developing goals, objectives, and systems.

Maintains compliance with standards and federal/state regulations

Serves as an internal reference to the team for certification requirements and processing

Contacts Providers for clarification

Supports management with special projects as necessary

Performs other duties as assigned

Education & Experience

Bachelor's Degree in a related field, 1 - 2 years of related experience, or an equivalent combination of education and experience.

Job Knowledge & Skills

• Current knowledge of the integrated disability and absence management industry

• Excellent customer service skills and ability to manage difficult and stressful situations

• Strong communication skills – written, verbal, persuasion, motivation, facilitation of strong working relationships

• Ability to manage business expectations and resolve concerns, by communicating status and issues

• Ability to effectively prioritize and escalate customer issues

• Ability to interpret and analyze multiple facts

• Knowledge of state and federal FMLA regulations

• Knowledge of medical disability management preferred

• Strong organizational skills

• Excellent interpersonal skills

• Ability to work in a team environment

• Ability to meet or exceed Performance Competencies

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations