Client Services Specialist IV

Salary Range: $40,000 - $55,000

Job Posting End Date: July 24, 2026

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation – This role is hybrid. This means you will be expected to report to one of our Aflac offices located in Columbia, SC for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. 

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Good teamwork skills

• Strong oral and writing communications skills

• Good math skills

• Excellent comprehension and reasoning abilities

• Effective time management skills

• Excellent interpersonal skills to effectively interact with internal/external business contacts

Education & Experience Required

• High School Diploma or Equivalent
• 4 years of related work experience

Or an equivalent combination of education and experience

Education & Experience Preferred

• Life and Health Insurance Specialist and/or Client Service Specialist Certification

Principal Duties & Responsibilities

• Responsible for developing workflow models and business process/activity diagrams for use in modeling existing and future-state processes and system functionality; partners with the functional areas concerning the best practices for documenting and communicating process and procedural changes; partners with the functional areas to obtain feedback concerning documentation and provides recommendations for improvement in documentation and in increased manual usage

• Services payments associated with Billing & Account Solutions, to also include payroll accounts, DRMS, ported accounts; analyzes account information; identifies discrepancies or account variances and takes the necessary steps to resolve or refer issues to the appropriate team member or department for resolution; maintains account information databases; ensures that account activity, such as information changes, premiums, approvals, correspondence, account reconciliation, etc., is recorded accurately and promptly

• Creates and maintains standard operating procedures and manuals for premium processing functions; determines relevance of general information to keep documentation current; stays abreast of overall department activities and projects; accepts source documents and creates documentation in the desired format; controls distribution of documentation as authorized

• Assists with trouble-shooting relative to databases, reports, system files, etc.; documents and communicates resolution of system issues with affected areas; audits, monitors, and evaluates the quality of reporting provided; documents quality issues and performance measures for management review

• Reconciles group level premiums; reviews payments for variances and matches relevant details to premium payments; coordinates obtaining required billing documentation for select groups; researches pended payments and takes necessary steps to resolve issues by contacting appropriate parties; adjusts accounts based on collected information

• Performs group level maintenance changes, analyzes and handles service requirements from various sources associated with complex accounts; calls or sends letters to request additional information or confirm action; researches customer correspondence, account invoices, and payment history; determines the disposition of funds not paid as billed or allocated with appropriate suspense account

• Communicates internally and externally with payroll accounts, sales producers and various departments to obtain additional information or confirm changes

• Enters data into established system from various sources; analyzes group history information provided on documents and takes appropriate action; analyzes exception review cases and recommends appropriate action; completes action once approved

• Performs other duties as required

Total Rewards

The salary range for this job is $40,000 - $55,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock.  On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.