Inventory Consultant

Job Summary

Manages efforts to implement efficiency initiatives associated with production-based business processing at the functional level for the department; develops strategic and tactical operational plans to ensure achievement of company and departmental goals as it relates to production management; reviews processes and procedures to streamline activities to enhance service turnaround time; coordinates resource management of production staff based on production volumes and capacity; tracks the staffing impacts resulting from these efforts and ensures all follow-up activities are concluded and documented

Principal Duties & Responsibilities

•Manages production-based business processing at the functional level for the department; gathers and analyzes data and reports summarizing activities and trends; develops strategic and tactical operational plans to ensure achievement of company and departmental goals as it relates to production management; performs independent review of problem situations; develops solutions and implements actions to resolve problems and ensure customer satisfaction; reviews processes and procedures to streamline activities to enhance service turnaround time; coordinates resource management of production staff based on production volumes and capacity; ensures that workflow processes facilitate effective and efficient use of corporate resources and enhance customer satisfaction

• Leads production projects and clean up processes, and ensures deliverables are completed timely; tracks the staffing impacts resulting from these efforts and ensures all follow up activities are concluded and documented

• Directs efforts to implement process improvement initiatives associated with production management; facilitates calibration sessions; uses methods such as work process studies, statistical analysis, and assessments of production area performance to establish adherence to standards and scorecards; ensures that production is addressed according to appropriate priorities and standards

• Coordinates and oversees process analysis studies for the division, documenting problem areas and recommending resolutions; monitors existing processes to ensure relevancy and usability; oversees development of new and revised reports required to measure and report on goal attainment

• Partners with Production Management staff to determine alternative approaches to business processes; identifies training needs; projects staffing requirements based on production levels and capacity

• Identifies, analyzes, and monitors business technology requirements and enhancement possibilities; recommends viable technological solutions, modifications, and applications; prepares recommendations for implementation of initiatives; participates in and supports company-wide

• Under nominal direction, continually supports the New Business production process to include creating, reviewing and disseminating deliverables which impact processing.

• Generates visibility to upstream /downstream operational areas of current processing experiences daily, weekly, monthly, quarterly, and annually

• Performs other related duties as required    

Education & Experience Required

• Bachelor’s degree in business or related field  
• 5-6 years professional, related work experience

Or an equivalent combination of education and experience

Education & Experience Preferred

• Inventory Management , Staffing and Capacity Planning experience
• Experience in the insurance industry

Job Knowledge & Skills

• Broad knowledge of production management concepts, operating principles, and operational management methodology applicable to business processing; a high degree of skill in applying this knowledge to the analysis and resolution of very complex or sensitive operational issues; ability to apply new developments and methodologies to direct the improvement in efficiencies

• Broad knowledge of federal, state, and local regulatory and industry requirements, standard concepts, practices, and procedures as they relate to the insurance industry and claims processing

• Knowledge of budgeting and expense control to plan, implement, and maximize expenditure of funds while maintaining and improving quality standards

• Knowledge of staffing models and inventory planning concepts to plan, implement, and maximize expenditure of resources

• Intermediate personal computer skills with experience in Windows-based software; experience using Microsoft Outlook or a similar e-mail system software; Intermediate knowledge of Microsoft Office and Advanced knowledge in Microsoft Excel

• Excellent presentation, oral, written, and interpersonal communications skills to effectively interact with senior management, and internal and external business contacts    

Competencies

• Acting with Integrity - Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments
• Communicating Effectively - Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener
• Pursuing Self-Development - Demonstrates ambition and desire to move forward in his/her career; engages others in discussions about career development; seeks feedback on ways to increase his/her performance; takes advantage of opportunities to build new skills and capabilities
• Serving Customers - Builds strong relationships with customers; stays aware of customer needs, concerns and satisfaction; responds promptly to customer questions and requests; effectively manages
• Supporting Change - Enthusiastically participates in new change initiatives and programs; focuses on reasons why changes will work and how they will be beneficial
• Supporting Organizational Goals - Actively supports organizational goals and values; demonstrates enthusiasm toward the company's goals and mission; aligns actions around organizational goals
• Working with Diverse Populations - Shows respect for the beliefs and traditions of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds