Mgr, Enrollment Platform Solutions

Salary Range: $100,000 - $120,000

Job Posting End Date: July 3, 2025

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Work Designation. Depending on your location within the continental US, this role may be hybrid or remote.

• If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. 
• If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting as a Champion for Change

• Acting with Integrity
• Communicating Effectively
• Demonstrating Initiative
• Developing Talent
• Managing Performance
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Broad knowledge of managerial financial and budgeting concepts, operating principles, and methodologies applicable to division and client relationship management

• Broad knowledge of federal, state, and local regulatory and industry publication requirements, and standard concepts, practices, and procedures as they relate to the insurance industry

• Excellent presentation, oral, written, and interpersonal communication skills to effectively interact with Aflac’s senior management and internal and external business contacts

• Strong project management, leadership, problem solving and practice development skills

• Strong personal computer skills with experience in Windows-based software

Education & Experience Required

• Bachelor's Degree In a related field
• 6 - 8 years of professional job-related experience
• 4 years in a management or supervisory role
• Four years insurance industry experience (internal and/or external)

Or an equivalent combination of education and experience

Education & Experience Preferred

• Experience in a service-related area such as claims, client services, sales support, coordinating activities associated with the processing of group enrollments
• Experience working with external facing vendors/clients
• TPA and benefits administration technology platform experience

Travel

Less than or equal to 25%

Principal Duties & Responsibilities

• Manages the day to day functions of the assigned partnership management team; participates in the development of long and short-range strategic plans and priorities for assigned partner(s) and ensures goals and objectives related to the strategic plans are met; responsible for overall health and regulatory compliance requirements, as applicable, of the assigned partner block of business and oversees assigned teams; collaborates with assigned service delivery team to support the management of assigned partner’s cases to foster productive working relationships

• Provides oversight of implementation of pre-sale and post-sale enrollment /service/audit/administrative/reporting activities; serves as a liaison in a consultative capacity requiring higher technical and industry experience, makes recommendations to ensure enrollment and service solutions are put in place to meet the partner, broker, and client needs; oversees coordination of implementation of technology with internal and external customers to facilitate case implementation, enrollment and premium data exchange

• Maintains a relationship with Aflac’s Ease partners, offers a superior experience for enrollment system setup, billing and reporting solutions, timelines, ongoing administrative setup/support for most complex cases; monitors ongoing activities; develops and maintains written records and materials regarding administrative support of the partner

• Provides dedicated support for assigned partners with accurate, timely and transparent delivery of partner level stewardship reporting, decision-support tools, and enrollment solutions after the case is sold; proactively provides insight regarding partner renewal opportunities as they become available to build and fill gaps within the book of business; executes a renewal and re-enrollment strategy for the partner that drives premium and increases customer satisfaction; provides consultative commission support, implements strategies and leverages Aflac services for new and existing clients; ensures requirements for initial account set-up and re-enrollment activities are met for assigned partners with business units

• Partners with the internal business units to quickly resolve any client question or issue, whether relating to technology, account enrollment, claims, etc.; acts as a liaison requiring expertise at a higher technical and administrative level; handles complicated or unique service issues and ensures that the results meet the business need

• Trains and coordinates training of new partnership managers and ensures ongoing training of new processes and continuing skill development

• Manages onboarding, vetting, and implementation of new Aflac Ease partners

• Stays abreast of industry/partner technology and service best practices through competitive intelligence, and industry periodicals; drives the overall customer/partner experience for accounts serviced; proactively identifies new service requirements in response to partner administration issues; maintains contact with partners to ensure quality service, facilitating surveys if needed; provides insight to help shape the partner’s service needs as they evolve

• Travels to partners as determined by the partner service strategy and as needed to ensure the delivery of the distinctive, superior, responsive, and consistent service experience (travel is generally less than 25%)

• Performs other duties as required

Total Rewards

The salary range for this job is $100,000 - $120,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock.  On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.