Mgr, Sales Contracting & Comp

*This is a hybrid role. The candidate will need to work in our Columbia, SC office weekly.*                                                                                                                                                                                                                                                                                    

Job Summary

Manages the daily operations of a Sales Contracting and Compensation team at the functional level to ensure the achievement of company and departmental goals; develops solutions and implements actions to resolve problems and ensure customer satisfaction; reviews processes and procedures to streamline activities to enhance service turnaround time, productivity, and quality; assists upper leadership with operational planning and changes.

Principal Duties & Responsibilities

• Manages the daily operations of Sales Contracting and Compensation; manages employees and operations of the business unit at the function level; gathers and analyzes data and reports that pertain to the overall operation of the business unit and completes reports summarizing activities and trends; assists in strategic and tactical operational plans to ensure achievement of company and departmental goals; performs independent review of problem situations; develops solutions and implements actions to resolve problems and ensure customer satisfaction; reviews processes and procedures to streamline activities to enhance service turnaround time, productivity, and quality; coordinates overall workflow of the business unit and ensures that workflow processes facilitate effective and efficient use of corporate resources and enhance customer satisfaction

• Provides first point of contact assistance to the career and broker channels concerning their compensation, rewards, incentives and deductions; reviews producer records and works closely with other departments or team members to determine appropriate compensation and program eligibility; ensures producer records are established or re-built accurately to include all compensation, incentive and deduction items

• Resolves or escalates Broker of Record (BOR) disputes to appropriate representatives; ensures adjudication decisions are fair and unbiased; evaluates and assesses the marketplace to ensure BOR policy remains competitive with the industry; ensures that supporting documentation is sent to the Legal Department for legal issues involving producer compensation and issues related to department operations

 • Mentors and develops supervisors in their understanding of the overall business, management of complex tasks, and effective development and leadership of their staff; directs supervisors in the effective use of resources to meet departmental goals; prepares and delivers performance evaluations; conducts skill set assessments of team members and implements developmental plans to promote growth; coordinates employee development and incentive initiatives; coordinates and monitors training efforts to ensure the necessary education tools are provided to employees; identifies and communicates training needs and schedules with Training department; projects staffing requirements for the business unit; provides direction for or performs coaching and counseling of employees; coordinates employee development and incentive initiatives

• Identifies, analyzes, and monitors business technology requirements and enhancement possibilities; recommends viable technological solutions, modifications, and applications; takes a leadership role in managing assigned projects; evaluates recommended projects to determine cost, benefits, and feasibility, and prepares recommendations for implementation; maintains level of expertise in the area of industry best practices to ensure strategic direction and brand is supported

• Establishes and maintains effective working relationships with the career and broker channels, other internal Aflac departments and customers; responsible for producer relationships through consistent communication and visits; serves as the primary point of contact for escalated issues

 • Assumes responsibilities of senior manager during his/her absence; participates in key management activities and committees; maintains appropriate communications within area of responsibility, advising senior management; accordingly, assists leadership with preparation of division budget; monitors and controls operating expenses to ensure corporate/divisional financial goals are met;

• Responsible for the review, execution, and record keeping of contracts, contractual language, and amendments; ensures appropriate administration of on-going complex marketing agreements; enforces contract provisions and regulatory requirements for licensing and appointment processing

• Performs other duties as required

Education & Experience Required

• Bachelor’s Degree In business administration or a related field
• 5 - 6 years of related work experience
• 4 years of experience in a supervisory/managerial

Or an equivalent combination of education and experience

Job Knowledge & Skills

• Broad knowledge of managerial, financial, expense control, and budgeting concepts, operating principles, and methodologies applicable to division and client relationship management; high degree of skill in applying this knowledge to the analysis and resolution of very complex or sensitive problems, client relationship management, and in applying new developments and methodologies

• Knowledge of budgeting and expense control to plan, implement, and maximize expenditure of funds while maintaining and improving quality standards

 • Knowledge of employee relations to conduct and deal with employee issues in a proactive manner

• Excellent presentation, oral, written, and interpersonal communication skills to interact effectively with senior management, internal, and external business contacts

 • Strong personal computer skills with experience in Windows-based software

Competencies

• Acting with Integrity 
• Communicating Effectively 
• Pursuing Self-Development 
• Serving Customers 
• Supporting Change 
• Supporting Organizational Goals 
• Working with Diverse Populations