Operations Development Manager

Salary Range: $85,000 - $105,000

Job Posting End Date: October 31, 2025

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Work Designation. Depending on your location within the continental US, this role may be hybrid or remote.

• If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. 
• If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting as a Champion for Change
• Acting with Integrity
• Communicating Effectively
• Demonstrating Initiative
• Developing Talent
• Managing Performance
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Highly proficient in broker and industry practices as pertains to product, enrollment techniques, and service needs of the client

• Thorough understanding of Aflac products and services including partner products and applicable operational systems, policies and procedures

• Knowledgeable in processes related to acquisition, implementation, service and administration of accounts

• Strong project management, leadership, problem solving and practice development skills

• Strong personal computer skills with experience in Windows-based software

• Excellent verbal/written and presentation skills, a working knowledge of instructional design, and experience with training needs analysis

• Training delivery and course management skills

Education & Experience Required

• Bachelor's Degree In a related field
• 5 years of job-related experience
• 3 years insurance industry experience (internal and/or external)

Or an equivalent combination of education and experience

Education & Experience Preferred

• 2 years’ training/education experience
• Experience in implementation and account management

Travel

Less than or equal to 25%

Principal Duties & Responsibilities

• Develops and delivers training strategies, including the identification of resource needs; monitors and evaluates training programs, processes, and/or practices for quality and effectiveness

• Acts as a subject matter expert for the organization regarding various roles and accountabilities; provides coaching to less experienced staff; provides performance feedback to management;

• Identifies and implements process improvements and works with internal departments to support and improve existing and/or new processes; maintains procedural workflow documentation and generates updates as required

• Stays abreast of industry/broker service best practices through management of a limited block of business; proactively identifies new service requirements in response to account/broker administration issues; maintains contact with broker’s to ensure quality service, facilitating surveys if needed; provides insight to help shape the account’s service needs as they evolve

• Develops and maintains quality controls; assists with department reporting to ensure data integrity; assists with developing trigger reporting

• Reviews the department’s key activities to ensure adherence to training expectations

• Leads change management activities

• Performs other duties as required

Total Rewards

The salary range for this job is $85,000 - $105,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock.  On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.