Sup, Ops Compl & Quality

Salary Range: $60,000 - $90,000

Job Posting End Date: November 10, 2025

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Work Designation. Depending on your location within the continental US, this role may be hybrid or remote.

• If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. 
• If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting as a Champion for Change

• Acting with Integrity
• Communicating Effectively
• Demonstrating Initiative
• Developing Talent
• Managing Performance
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Experience and proficiency using Microsoft Office software including Word, Excel, PowerPoint and Outlook

• Excellent oral, written, and interpersonal skills to effectively interact with internal/external customers and management

• Ability to meet deadlines which may not always be negotiable

• Ability to provide routine and ad hoc updates in a short period of time

• Strong organizational skills

• Knowledge and understanding of the processes and deliverables needed to make sound recommendations and to develop an audit process and schedule to validate corrective actions/controls to ensure effectiveness

• Knowledge of risk management

Education & Experience Required

• Bachelor's Degree in a related field
• 4 - 6 years of job-related work experience
• 3 years in a leadership/senior/supervisory capacity in a diverse work environment

Or an equivalent combination of education and experience

Education & Experience Preferred

• Experience in the insurance industry

Principal Duties & Responsibilities

• Supervises the daily activities of the Operations Compliance & Quality support team ensuring that quality and production goals are met; establishes priorities and schedules daily work assignments; gathers and analyzes data and reports; completes reports summarizing activities and trends

• Assists in strategic and tactical operational plans to ensure achievement of company and departmental goals; reviews processes and procedures to streamline activities to enhance service turnaround time, productivity, and quality

• Assists with efforts to implement process improvement initiatives; assists with facilitating focus groups; uses methods such as work process studies, statistical analysis, and assessments of process area performance to establish process improvement recommendations; assists with the evaluation of recommended initiatives to determine cost, benefit, and feasibility

• Assists with process analysis studies; documents problem areas and recommends resolutions; monitors report portfolio to ensure relevancy; assists with the development of new and revised reports required to measure and report on process area performance and goal/objective attainment

• Maintains communications and liaisons with IT, Product Owners and other appropriate business teams during the life cycle of sponsored projects/initiatives; identifies, analyzes, and monitors business technology requirements and enhancement possibilities; recommends viable technological solutions, modification, and applications for the process area

• Motivates, coaches, and develops individuals within the team; ensures that consistent and constructive feedback is provided to employees through performance evaluations and other means of communication; maintains employee personnel records; identifies training needs; recommends promotions and terminations of employees as approved by the Manager; prepares monthly performance information for management review

• Performs other related duties as required

Total Rewards

The salary range for this job is $60,000 - $90,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock.  On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.