Vendor Support Coordinator

Salary Range: $44,000 - $100,000

Job Posting End Date: April 25, 2025.

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Work Designation. Depending on your location within the continental US, this role may be hybrid or remote.

• If you live within 50 miles of the Aflac offices located in  Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. 

• If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Culturally sensitive and aware
• Knowledge of personal computers and proficiency with prevalent software programs to perform analysis and organization of data in an informative and accurate format
• Advanced knowledge of Aflac’s products and systems, procedures, policy data, benefit plans, company terminology, and the field force
• Excellent interpersonal, communication, customer service, email, webinar, and telephone customer service skills to effectively interact with and build relationships with Aflac’s customers and associates
• Good written and oral communication skills with the ability to give various types of presentations and motivate others to perform.

Education & Experience Required

• Bachelor's Degree In business administration or a related field
•  0 - 2 years of job-related experience

Or an equivalent combination of education and experience

 Education & Experience Preferred

• Insurance industry experience

Principal Duties & Responsibilities

• Under general supervision, coordinates activities with various internal departments to ensure effective and efficient resolution of a wide variety of processing inquiries and roadblocks; acts as a support contact for vendor needs; through leadership, acts as a liaison and facilitator with vendor and internal departments, coordinating activities to ensure effective and efficient ongoing issuance of new business; coordinates activities to resolve escalations
• Discusses process flows with leadership/internal departments and identifies process bottlenecks; participates in peer reviews; provides input from the perspective of cross-departmental functions; coordinates various cross training on new processes based on vendor/partnership implementations; updates procedural manuals based on new process implementations or changes
• Partners with Quality and Risk teams to ensure consistency of quality output; acts as the subject matter expert in meetings as needed, and makes recommendations for quality/service enhancements; supports business unit expectations of initiatives and projects
• Participates in multiple process improvement efforts to define, measure, analyze and improve processes owned by various business units under general direction; participates in root cause analysis to recommend quality/service enhancements or other appropriate actions to improve productivity for the business units
•   Supports manager in facilitating communications with various internal departments and the vendor representative; keeps key stakeholders informed on the status of requests/issues; communicates with internal partners to ensure customer satisfaction and troubleshoot problems
• Develops internal customer relationships through rapport-building, listening skills, engaging the customer and building trust; refers unusual or more complex situations to a supervisor or manager
• Must have the ability to communicate clearly and effectively in a multi-cultural environment both verbally and in written correspondence
• Performs other duties as required.

Total Rewards

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to Aflac at the time of the posting.  Compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive.

pay or benefits, however, such information will be provided separately when appropriate. The salary range for this position is $44,000 to $100,000

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock.  On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to sick and safe leave, and adoption and parental leave, in all states and localities.