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Digital Service Analyst II

The Company:  Aflac Columbus
The Location: 

Remote, US Columbus, GA, US, 31999

The Division:  Digital Services
Job Id:  281

Job Summary

The Digital Service Analyst works closely with the Product Owner and the Agile team and is responsible for leading discovery/exploration sessions, capturing end user needs in the form of features (epics) and user stories, and conducting internal product acceptance. They will formulate and define systems scope and objectives based on both user needs and a thorough understanding of systems and non-functional requirements.


Principal Duties & Responsibilities

Be an active, core part of an Agile team


Working with the Product Owner, help to elicit business requirements in order to write user stories detailed enough to be estimated by the development team


Creates process and flow maps to understand the business processes and system flows. This includes incorporating user experience as well as necessary business rules and logic


Work with the Agile team to identify testing strategies for a planned release including but not limited to end-to-end testing, performance testing, and functional testing


Write acceptance criteria that can be validated through automated testing. This includes applying Acceptance Test Driven Development using Given-When-Then


Help facilitate backlog refinement workshops


Help with the delivery of backlog items by supporting the testing activities on the development team


Help establish a consistent feedback loop for the development team around quality related changes as required. Includes defining and helping to validate non-functional and functional test scenarios


Helps educate other team members and facilitates collaboration between subject matter experts, the team, and the users


Support user acceptance validation activities associated with delivering user stories during the sprint and validating features to be delivered as part of a release


Help analyze and diagnose incoming user feedback. This includes understanding new requirements, diagnosing defects, and assisting in the resolution of defects and or system problems


Performs other duties as required


Professional - Education & Experience

Bachelor's Degree in Computer Science, Business Administration or a related field, two or more years of IT Quality Assurance, IT Testing or Business Analyst experience, Or an equivalent combination of education and experience.


Job Knowledge & Skills

  • Knowledge of IT Service Management practices required (Incident & Problem Management, Change Enablement & Release Management, Service Catalog & Request Management, Knowledge Management).

  • ITIL Certification preferred.

  • Experience working with and understanding the needs of customers.

  • Practical experience working with stakeholders or others to identify, clarify, and articulate requirements.

  • Can demonstrate techniques for researching and documenting business logic, workflow, user experience needs, and non-functional requirements.

  • Can demonstrate the creation of testing strategies and apply different automated and manual testing approaches (e.g., end-to-end functional testing, performance testing, smoke testing, etc.)

  • Organizational and analytical skills.

  • Experience with data modeling using tools similar to Excel/PowerBI/Tableau.

  • Understands and can explain agile and lean software development values and principles.

  • Experience with Agile or Service Management system similar to VersionOne/ServiceNow.

  • Knowledge of agile engineering practices/technologies.

  • Can demonstrate how to conduct story mapping and user story writing sessions to create product backlog.

  • Can demonstrate approaches to plan and perform acceptance testing.


Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations


Nearest Major Market: Eugene