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Mgr, Technical Systems

The Company:  Aflac Incorporated
The Location: 

Columbus, GA, US, 31999 Atlanta, GA, US, 30339

The Division:  Corporate IT
Job Id:  1675

Job Summary


Manage the daily operations of the SAP Basis team responsible for global SAP systems; manage the relationships with Application Maintenance Services (AMS) partner in support of business operations; contribute as a key member of the leadership team responsible strategic and tactical planning with a focus on digital transformation, specifically S4HANA migration, SAP cloud strategy, cloud integration technologies, SaaS applications, Reporting & Analytics and the rollout of modern UI technologies; design solutions to streamline and automate support functions like test data management, system hygiene and system monitoring; lead proof-of-concept initiatives to evaluate new technologies; deliver stable and streamlined systems to business partners.


Principal Duties & Responsibilities


• Ensure the SAP Windows / SQL Server landscapes used to support business operations in the US and Japan are stable, efficient, highly available and up-to-date with SAP support packs and enhancement packs

• Oversee Basis functions like system monitoring, system resource usage, system patching, virtualization technologies, performance tuning, batch schedule management, short dump management, disaster recovery and EWA recommendations

• Oversee IT services provided to internal and external global customers

• Manage work assigned to an onshore/offshore team, track progress and ensure on-time delivery of tasks and commitments

• Recommend and implement tools and processes used to modernize the technical operations of the SAP landscape

• Direct research and innovation across integrated teams to include business and technology resources

• Provide design recommendations for integrated solutions including development approach, solution integration and SAP platform utilization

• Enable 7x24 global business services through effective operations and support of a global application platform

• Performs other duties as required


Leader - Education & Experience


Qualification Level Education Degree Specification

Minimum Required Bachelor's Degree Computer Science, HR Information Systems, Financial Systems or related field Preferred Master's Degree Computer Science, HR Information Systems, Financial Systems or related field


Qualification Level Experience

Minimum Required Six or more years of relevant technical and business experience in the Financial or Insurance industry

Minimum Required Three years of managerial experience in a technical environment involving onpremise, Cloud, PaaS and SaaS solutions

Minimum Required Leadership experience in managing cross-functional teams and the flexibility to deal with people at a variety of levels (internally and externally) Or an equivalent combination of education and experience.


Job Knowledge & Skills


• Hands-on experience with SAP HANA-related systems and technologies like S/4HANA migrations, BWonHANA or BW4HANA, HANA Security , HANA SLT configuration, HANA System Monitoring and HANA Health Check and Monitoring

• Demonstrated ability to launch and deliver multiple IT projects on time and within budget


Organizational Competencies


· Acting with Integrity - Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments

· Communicating Effectively - Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener

· Pursuing Self-Development - Demonstrates ambition and desire to move forward in his/her career; engages others in discussions about career development; seeks feedback on ways to increase his/her performance; takes advantage of opportunities to build new skills and capabilities

· Serving Customers - Builds strong relationships with customers; stays aware of customer needs, concerns and satisfaction; responds promptly to customer questions and requests; effectively manages customer expectations

· Supporting Change - Enthusiastically participates in new change initiatives and programs; focuses on reasons why changes will work and how they will be beneficial

· Supporting Organizational Goals - Actively supports organizational goals and values; demonstrates enthusiasm toward the company's goals and mission; aligns actions around organizational goals

· Working with Diverse Populations - Shows respect for the beliefs and traditions of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds


Leader Competencies


· Acting as a Champion for Change - Challenges the status quo; encourages people to question existing methods, practices, and assumptions; supports people in their efforts to try new things

· Demonstrating Initiative - Takes action on his/her own without being prompted; handles problems independently; able to resolve issues without relying on extensive help from others; does more than is expected or asked

· Developing Talent - Invests time and resources into building the capabilities of team members; helps people define career goals and establish development plans to achieve them; gives people constructive, developmental feedback and advice

· Managing Performance - Clearly defines and communicates roles and responsibilities; holds people accountable for accomplishing objectives; recognizes and rewards people who achieve results and deliver on performance expectations; provides effective feedback on performance


Working Conditions


The statements below describe the general nature and level of the work and are not an exhaustive list of all responsibilities, duties, and skills required.

Normal office environment (virtual or in-person)




≤ 10%

Nearest Major Market: Columbus GA