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Operations Analyst II

The Company:  Aflac Columbus
The Location: 

Columbus, GA, US, 31999

The Division:  Digital Services
Job Id:  3557

Job Summary

Performs operational analysis related to budgeting, staffing, expenses, and forecasting to support informed decision-making; makes recommendations for new and revised business policies, procedures, and practices; handles staffing, capacity, and space planning for administrative business areas


Principal Duties & Responsibilities

• Coordinates administrative and logistical details associates with the day-to-day operations of the business unit; Assists management in gathering, interpreting and comparing benchmarking data to the company’s operations; performs statistical analysis


• Develops and documents standards for the use, control, updating and maintenance of databases; develops appropriate analytical models and reports to support informed decision-making; performs research and provides insight and recommendations


• Acts as a liaison between the department and/or divisions; provide recommendations for new and revised business policies, procedures, and practices; collects, organizes, analyzes, and prepares reports for management; develops staffing model scenarios for administrative business areas


• Handles staffing, capacity, and space planning for administrative business areas; provides relevant subject matter expertise; performs analysis related to budgeting, expenses, and forecasting


• Conducts data modeling and analysis; develops and maintains databases; assists department management with the preparation of departmental budgets


• Assists with building department performance, planning future divisional goals and organizational structure, incorporating quality and productivity improvements


• Develops and modifies staffing, planning, forecasting, budgeting and reporting processes as needed; leads special projects and the development of executive level presentations


• Synthesizes reports and information to provide clear and specific insight and recommendations; ensures appropriate measures and reports are defined and implemented to assess and/or initiative performance


• Performs other duties as required


Education & Experience Required

  • Bachelor’s Degree in business management, organizational behavior, business administration, or a related field
  • 2 - 4 years of work-related experience

Or an equivalent combination of education and experience


Education & Experience Preferred

  • A minimum of 2 years of projects management/facilitation skills in a multifunctional environment


Job Knowledge & Skills

• Experience and proficiency using Microsoft Office software, including basic experience using Access and Word; and intermediate experience using Excel and PowerPoint


• Experience in using Tableau Dashboard Software preferred


• Experience using Minitab, SPSS, or Excel Toolpak


• Knowledge and skill performing statistical analysis


• Knowledge and skill in business case preparation and business requirement definition


• Knowledge and skill performing cost benefit analysis; data trend analysis and interpretation; performance analysis and forecasting; and process modeling, analysis and documentation



  • Acting with Integrity 
  • Communicating Effectively 
  • Pursuing Self-Development 
  • Serving Customers 
  • Supporting Change
  • Supporting Organizational Goals 
  • Working with Diverse Populations 

Nearest Major Market: Columbus GA