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Sr Voice Engineer

The Company:  Aflac Columbus
The Location: 

Columbus, GA, US, 31999

The Division:  Digital Services
Job Id:  1142

Job Summary

Leads and participates in the activities associated with identifying and analyzing network requirements to develop detailed design specifications for data traffic and network enhancements; coordinates assigned projects for completion from beginning to end and effectively communicates results to end user; coaches and mentors junior team members in voice/video network projects, providing direction and support.


Principal Duties & Responsibilities

  • Takes a lead role in providing voice/video network design services, ensuring adherence to departmental policies and procedures; coordinates and defines voice/video network requirements (i.e., design, configure, install, etc.) to include consulting with end-users to determine the scope and objectives of proposed networking configurations


  • Oversees the timely and accurate analysis of end-user requirements; evaluates if voice/video network configuration is possible with existing resources and manages end-user expectations; develops and implements network backup and recovery plans


  • Develops detailed implementation plans to accommodate voice/video network growth, security, and enhancements by maximizing functionality of equipment


  • Monitors voice/video network implementation, providing support in a timely and accurate manner; adheres to approved corporate and departmental policies relating to business procedures and philosophy


  • Designs voice/video network performance reports detailing status for management in an accurate and timely manner


  • Analyzes voice/video traffic patterns to detect operational problems and recommends improvements to ensure optimal performance


  • Identifies symptoms and instabilities in a timely and accurate manner, including performing analysis, capacity planning, and testing for organization’s environment


  • Makes recommendations to management on enhancements to the voice/video network for improved quality, reliability and performance


  • Provides cost-effective recommendations to management; researches and identifies new technologies with the benefits of implementing those technologies


  • Provides voice/video network security by configuring routers, switches, gateways SBCs, etc., according to security standards


  • Coordinates and participates in assigned projects, following the project from beginning to end, ensuring that the project continually supports the attainment of corporate goals and is completed in a timely, accurate, and quality manner


  • Meets with end-user to determine the project scope, providing direction and technical support during the project


  • Oversees the activities involved in quality resolution of complex technical issues; coordinates with appropriate departments to determine positive solutions; notifies management about any situation that could adversely impact the service provided to the end-user


  • Monitors trends in documented incidents and determines appropriate actions necessary to eliminate future occurrences and improve customer service levels in an appropriate time frame


  • Interacts with vendors, outsourcers, and contractors related to voice/video network products and services


  • Performs other related duties as required


Professional - Education & Experience


Bachelor's Degree in Computer Science, Engineering, or information systems

Preferred, Certification Avaya or Cisco Qualified Specialist Certification with a focus on IP Telephony (required) or comparable certification, five or more years of technical communications engineering work experience, or an equivalent combination of education and experience.


Job Knowledge & Skills


• Avaya PBX and ACD Administration

• Cisco CUCM and Telepresence Administration

• SBC Administration

• Microsoft Platforms

• Designing Hierarchical Campus Voice/Video Networks

• VoIP and Video Protocols and Standards

• TDM and SIP Circuits and Trunking

• OSI Model, TCP/IP, IP Sub netting

• Lifecycle Planning





  • Acting with Integrity - Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments


  • Communicating Effectively - Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener


  • Pursuing Self-Development - Demonstrates ambition and desire to move forward in his/her career; engages others in discussions about career development; seeks feedback on ways to increase his/her performance; takes advantage of opportunities to build new skills and capabilities


  • Serving Customers - Builds strong relationships with customers; stays aware of customer needs, concerns and satisfaction; responds promptly to customer questions and requests; effectively manages


  • Supporting Change - Enthusiastically participates in new change initiatives and programs; focuses on reasons why changes will work and how they will be beneficial


  • Supporting Organizational Goals - Actively supports organizational goals and values; demonstrates enthusiasm toward the company's goals and mission; aligns actions around organizational goals


  • Working with Diverse Populations - Shows respect for the beliefs and traditions of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds


Nearest Major Market: Columbus GA