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Sr Voice Engineer

The Company:  Aflac Columbus
The Location: 

Columbus, GA, US, 31999

The Division:  Digital Services
Job Id:  1142

Job Summary

Leads and participates in the activities associated with identifying and analyzing network requirements to develop detailed design specifications for data traffic and network enhancements; coordinates assigned projects for completion from beginning to end and effectively communicates results to end user; coaches and mentors junior team members in voice/video network projects, providing direction and support.

 

Principal Duties & Responsibilities

  • Takes a lead role in providing voice/video network design services, ensuring adherence to departmental policies and procedures; coordinates and defines voice/video network requirements (i.e., design, configure, install, etc.) to include consulting with end-users to determine the scope and objectives of proposed networking configurations

 

  • Oversees the timely and accurate analysis of end-user requirements; evaluates if voice/video network configuration is possible with existing resources and manages end-user expectations; develops and implements network backup and recovery plans

 

  • Develops detailed implementation plans to accommodate voice/video network growth, security, and enhancements by maximizing functionality of equipment

 

  • Monitors voice/video network implementation, providing support in a timely and accurate manner; adheres to approved corporate and departmental policies relating to business procedures and philosophy

 

  • Designs voice/video network performance reports detailing status for management in an accurate and timely manner

 

  • Analyzes voice/video traffic patterns to detect operational problems and recommends improvements to ensure optimal performance

 

  • Identifies symptoms and instabilities in a timely and accurate manner, including performing analysis, capacity planning, and testing for organization’s environment

 

  • Makes recommendations to management on enhancements to the voice/video network for improved quality, reliability and performance

 

  • Provides cost-effective recommendations to management; researches and identifies new technologies with the benefits of implementing those technologies

 

  • Provides voice/video network security by configuring routers, switches, gateways SBCs, etc., according to security standards

 

  • Coordinates and participates in assigned projects, following the project from beginning to end, ensuring that the project continually supports the attainment of corporate goals and is completed in a timely, accurate, and quality manner

 

  • Meets with end-user to determine the project scope, providing direction and technical support during the project

 

  • Oversees the activities involved in quality resolution of complex technical issues; coordinates with appropriate departments to determine positive solutions; notifies management about any situation that could adversely impact the service provided to the end-user

 

  • Monitors trends in documented incidents and determines appropriate actions necessary to eliminate future occurrences and improve customer service levels in an appropriate time frame

 

  • Interacts with vendors, outsourcers, and contractors related to voice/video network products and services

 

  • Performs other related duties as required

 

Professional - Education & Experience

 

Bachelor's Degree in Computer Science, Engineering, or information systems

Preferred, Certification Avaya or Cisco Qualified Specialist Certification with a focus on IP Telephony (required) or comparable certification, five or more years of technical communications engineering work experience, or an equivalent combination of education and experience.

 

Job Knowledge & Skills

 

• Avaya PBX and ACD Administration

• Cisco CUCM and Telepresence Administration

• SBC Administration

• Microsoft Platforms

• Designing Hierarchical Campus Voice/Video Networks

• VoIP and Video Protocols and Standards

• TDM and SIP Circuits and Trunking

• OSI Model, TCP/IP, IP Sub netting

• Lifecycle Planning

 

 

 

Competencies

  • Acting with Integrity - Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments

 

  • Communicating Effectively - Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener

 

  • Pursuing Self-Development - Demonstrates ambition and desire to move forward in his/her career; engages others in discussions about career development; seeks feedback on ways to increase his/her performance; takes advantage of opportunities to build new skills and capabilities

 

  • Serving Customers - Builds strong relationships with customers; stays aware of customer needs, concerns and satisfaction; responds promptly to customer questions and requests; effectively manages

 

  • Supporting Change - Enthusiastically participates in new change initiatives and programs; focuses on reasons why changes will work and how they will be beneficial

 

  • Supporting Organizational Goals - Actively supports organizational goals and values; demonstrates enthusiasm toward the company's goals and mission; aligns actions around organizational goals

 

  • Working with Diverse Populations - Shows respect for the beliefs and traditions of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds

 


Nearest Major Market: Columbus GA