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Voice Network Administrator

The Company:  Aflac Columbus
The Location: 

Columbus, GA, US, 31999

The Division:  Digital Services
Job Id:  1141

Job Summary

Assists in the planning and implementation of voice/video network systems of easy to moderate complexity; assists in evaluating new products; performs voice/video network problem resolution, and assists in the development and documentation of technical standards and interface applications.


Principal Duties & Responsibilities

• Creates and maintains documentation as it relates to voice/video network configuration, mapping processes, and service records


• Assists with the installation, configuration, maintenance, and troubleshooting of end-user workstation hardware, software, and peripheral devices


• Assists with voice/video network asset management, including maintenance of voice/video network component inventory and related documentation, and technical specifications information


• Monitors and tests voice/video network performance, and provides performance statistics and reports


• Assists with new and existing equipment, hardware, and software upgrades


• Participates in managing voice/video network security solutions, and performs system backups and recovery


• Interacts with vendors, outsourcers, and contractors relating to voice/video network products and services


• Works on projects/systems/issues of easy to medium complexity; helps with daily operations support and maintenance of voice/video network systems


• Performs other related duties as required


Professional - Education & Experience

Bachelor's Degree in Computer science, information systems or related field

Preferred Certification Avaya or Cisco Qualified Specialist Certification with a focus on IP Telephony (preferred) or comparable certification, two or more years of technical communications administration work experience, or an equivalent combination of education and experience.


Job Knowledge & Skills

• Avaya PBX and ACD Administration

• Cisco CUCM and Telepresence Administration

• Microsoft Platforms

• Designing Hierarchical Campus Voice/Video Networks

• VoIP and Video Protocols and Standards

• TDM and SIP Circuits and Trunking

• OSI Model, TCP/IP, IP Sub netting


Organizational Competencies


  • Acting with Integrity - Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments


  • Communicating Effectively - Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener


  • Pursuing Self-Development - Demonstrates ambition and desire to move forward in his/her career; engages others in discussions about career development; seeks feedback on ways to increase his/her performance; takes advantage of opportunities to build new skills and capabilities


  • Serving Customers - Builds strong relationships with customers; stays aware of customer needs, concerns and satisfaction; responds promptly to customer questions and requests; effectively manages


  • Supporting Change - Enthusiastically participates in new change initiatives and programs; focuses on reasons why changes will work and how they will be beneficial


  • Supporting Organizational Goals - Actively supports organizational goals and values; demonstrates enthusiasm toward the company's goals and mission; aligns actions around organizational goals


  • Working with Diverse Populations - Shows respect for the beliefs and traditions of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds



Nearest Major Market: Columbus GA