Enrollment Platform Technology Consult

Salary Range: $85,000 - $100,000

Job Posting End Date: 4/20/25

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Work Designation. Depending on your location within the continental US, this role may be hybrid or remote.

• If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. 
• If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac? 

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Strong knowledge of federal, state, and local regulatory and industry requirements, and standard concepts, practices, and procedures as they relate to the insurance industry
• Solid technical understanding of implementing services with third party platforms
• Excellent presentation, oral, written, and interpersonal communications skills to effectively interact with internal and external customers
• Strong problem solving, negotiation, and time management skills
• Ability to establish and develop effective relationships with internal and external partners
• Broad knowledge of Aflac products and systems related to enrollment facilitation
• Strong knowledge of assigned enrollment platforms and their technical capabilities for Aflac’s products
• Strong knowledge of technical file/product requirements needed to process files
• Strong knowledge of compliance language and evidence of insurability requirements, including technologies that support these requirements

Education & Experience Required

• Bachelor’s Degree in computer science or a related field
• 4 - 6 years of related professional work experience
• Experience with project/timeline management
• Extensive enrollment platform build experience

Or an equivalent combination of education and experience

Education & Experience Preferred

• Experience developing and implementing associate and partner scorecards and strong working knowledge of performance measurement concepts
• Strong working knowledge of Aflac Group product portfolio, systems, operational process and industry practices

Travel

• Less than or equal to 25%
• May be required for a final interview

Principal Duties & Responsibilities

• Support enrollment activities for enrollment vendors and clients related to Aflac products; acts as a liaison coordinating activities with various internal departments and external clients to ensure effective and efficient implementation of the electronic enrollment; provide consultative and technical support to external clients during application software implementations across multiple enrollment platforms.
• Ensures requirements for Aflac plans have been developed by working with the client to establish the rapport; Maintains constant communication to ensure proper management of the enrollment from requirements through enrollment wrap up. Analyze business requirements and translate them into technical solutions that align with the organization’s platform capabilities; lead or support the design, configuration, and deployment of technology initiatives (i.e. API, LDeX, etc.); identify and troubleshoot technical issues during integration, ensuring minimal disruption to operations.
• Collaborates with leadership for complex case builds; Assess current platform capabilities and recommend enhancements or new tools to address gaps or opportunities; partner with external vendors to define technology roadmaps, timelines, and resource capacity plans.
• Conduct user research to understand pain points, preferences, and opportunities for improvement within the platform; design and implement solutions to enhance product usability, performance, and accessibility; lead training sessions and create documentation to help end users maximize the platform’s capabilities (i.e. user guides).
• Participate in evaluation of partner capabilities and manage vendor relationships to ensure alignment with project goals and budgets; ensure that external partners deliver solutions that integrate seamlessly into the organization’s platform ecosystem; understand and/or create contracts, SLAs, and resource allocation with external partners to meet project requirements, as needed; participate in vetting of emerging and new partner capabilities for profile development.
• Serve on multiple platform-related projects simultaneously, ensuring timely delivery and adherence to budgets; contribute to development of detailed project plans, timelines, and risk mitigation strategies; provide ongoing support and maintenance for integrated platforms, addressing issues promptly; facilitate cross-functional collaboration to ensure all stakeholders are aligned throughout the project lifecycle.
• Support enrollment activities for clients and platform partners/vendors related to Aflac products; acts as a liaison coordinating activities with various internal departments and external clients or platform partners/vendors to ensure effective and efficient implementation of the electronic enrollment; provide consultative and technical support to external clients during application software implementations across multiple enrollment platforms.
• Analyze customer requests for EDI file set-up, including but not limited to, suitability of billing type, plan design, and EDI benefit administration platform; Complete EDI configuration on behalf of the client within their benefits administration platform; troubleshoot EDI file issues and provide feedback to client for resolution; Collaborate and communicate cross functionally with the home office departments, clients, brokers, and external vendors to address test and production issues in a timely manner.
• Maintains a working knowledge of Aflac products and associated compliance requirements, enrollment and benefit administration technology requirements, and industry best practices; maintains a working knowledge of assigned platforms technical capabilities as it relates to Aflac’s requirements; updates change to vendor capability repository as needed.
• Conducts or participates in conference calls on a regular basis with internal and external clients to answer questions, resolve issues, and provide system demos to ensure timely actions are taken.
• Performs other duties as required.

Total Rewards

The salary range for this job is $85,000 - $100,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock.  On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.