Dir, Account Management

Salary Range: $150,000 - $200,000

Job Posting End Date: December 17, 2025

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Work Designation. Depending on your location within the continental US, this role may be hybrid or remote.

• If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. 
• If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting as a Champion for Change
• Acting with Integrity
• Communicating Effectively
• Demonstrating Initiative
• Developing Talent
• Managing Performance
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Extensive knowledge of account management concepts, operating principles, and methodology applicable to client relationship management, account implementation and enrollment; a very high degree of skill in applying this knowledge to the analysis and resolution of very complex or sensitive problems related to client relationship management, account implementation and enrollment, and in applying new developments and methodologies to business requirements

• Broad knowledge of federal, state, and local regulatory and insurance requirements

• Ability to lead, manage, develop, and train remotely with leaders and teams in multiple locations

• Broad knowledge of standard concepts, practices, and procedures related to the insurance industry and marketing

• Knowledge of budgeting and expense control to plan, implement, and control expenditures of funds while maintaining and improving quality standards

• Knowledge of employee relations to conduct and deal with employee issues in a proactive manner

• Demonstrated ability to apply operations management and business process re-engineering tools and techniques to a wide variety of business techniques

• Strong project management, leadership, and practice development skills

• Strong personal computer skills with experience in Windows-based software; experience using Microsoft Outlook or a similar e-mail system software

• Excellent presentation, oral, written, and interpersonal communications skills to effectively interact with Aflac’s senior management and internal and external contacts

• Broad knowledge of Aflac products and systems related to account management and enrollment

Education & Experience Required

• Bachelor's Degree Business Administration, Management, Marketing or job-related field.
• 10 years of professional job-related work experience, 5 years management experience

Or an equivalent combination of education and experience

Education & Experience Preferred

• Prior experience in relationship management, sales support, business retention and enrollment management

Travel

Less than or equal to 25%

Principal Duties & Responsibilities

• Directs the overall account management function and teams responsible for servicing accounts, account growth, retention and relationships with clients, brokers and sales partners.

• Develops and implements services strategies to support the sales force in the acquisition of new accounts through relationships developed with brokers.

• Designs and executes service strategies, policies, and programs for Aflac products and services in conjunction with management; strives to maintain and consistently enhance Aflac’s competitive position in the marketplace.

• Develops and implements strategies relating to client retention, renewal sales and quality service; assists with proposals and product bundles for clients, and strategic planning of enrollment implementation. processes and execution.

• Assists with the strategic planning for client renewal and retention strategies for assigned clients and maintains productive working relationships with the sales team.

• Oversees the development of policies and guidelines for participation growth, upsell and cross sell opportunities.

• Maintains knowledge and expertise over a complete line of products and services; stays abreast of client issues and needs; directly manages the service relationship for assigned clients.

• Assists with the execution of long and short-term broker service strategy, to maximize sales with optimum return on investment.

• Collaborates with internal departments to develop and implement communication and servicing approaches that positively impact sales and marketing activities among brokers in various regional markets; strives to maintain and consistently enhance Aflac’s competitive position in the marketplace.

• Contributes to training programs for brokers; assists with the design of communication strategies and works with the marketing teams to deliver effective communications to the broker community.

• Performs other related duties as required

Total Rewards

The salary range for this job is $150,000 - $200,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock.  On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.