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Field Support Acct Qualifier

The Company:  Empowered Benefits, LLC
The Location: 

GA, US

The Division:  Sales Operations & Analytics
Job Id:  2961

                                                                                                                                                                                                                                                               

Job Summary

 

Make outbound calls to accounts, obtain product interest, gather basic account information, and connect customers to licensed specialists / field sales agents.

 

Principal Duties & Responsibilities

 

• Make outbound calls to primary contacts on file at dormant accounts.

 

 • Confirm basic account information, such as number of employees, decision-maker contact info, etc.

 

• Answer basic questions about products and set proper expectations regarding the process to discuss and purchase insurance products from a licensed specialist / sales agent.

 

• Track outreach and manage outbound follow-up calls to prospects who have not yet responded.

 

• Cultivate strong relationships with accounts by consistently using the prescribed outreach process.

 

 • Maintain tracking logs, identify patterns, and communicate relevant information / patterns in tracking logs to management.

 

• Maintain a position of trust and responsibility by keeping all account information confidential.

 

Education & Experience Required

 

  • Minimum Required High School Diploma or Equivalent One year of professional work experience (sales or customer service environment preferred)
  • Minimum Required Willingness to obtain Life and Accident/Health Insurance licensing exam.
  •  Minimum Required Demonstrated proficiency in product specific areas of STD, LTD or AM as well as federal and state regulations governing these products and services

 

Education & Experience Preferred

 

  • Preferred Previous sales/call center experience

 

Or an equivalent combination of education and experience

 

 

Job Knowledge & Skills

 

• Knowledge of the concepts and operations employed by call centers.

 

• Basic knowledge of the insurance industry, Aflac company history, products, etc.

 

 • High degree of accuracy and quality, ability to check one’s work prior to submission.

 

 • Excellent oral and interpersonal communications skills to effectively interact with potential customers.

 

 • Ability to always maintain professional and ethical behavior.

 

• Adherence to privacy regulations and internal policies / procedures, as well as keeping up to date with any changes.

 

 • An understanding of common applications and systems currently in use within a call center or sales environment.

 

• Beginner to intermediate experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

 

 

Competencies

 

  • Acting with Integrity 
  • Communicating Effectively 
  • Pursuing Self-Development 
  • Serving Customers 
  • Supporting Change 
  • Supporting Organizational Goals 
  • Working with Diverse Populations