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Field Support Acct Qualifier

The Company:  Empowered Benefits, LLC
The Location: 


The Division:  Sales Operations & Analytics
Job Id:  2961


Job Summary


Make outbound calls to accounts, obtain product interest, gather basic account information, and connect customers to licensed specialists / field sales agents.


Principal Duties & Responsibilities


• Make outbound calls to primary contacts on file at dormant accounts.


 • Confirm basic account information, such as number of employees, decision-maker contact info, etc.


• Answer basic questions about products and set proper expectations regarding the process to discuss and purchase insurance products from a licensed specialist / sales agent.


• Track outreach and manage outbound follow-up calls to prospects who have not yet responded.


• Cultivate strong relationships with accounts by consistently using the prescribed outreach process.


 • Maintain tracking logs, identify patterns, and communicate relevant information / patterns in tracking logs to management.


• Maintain a position of trust and responsibility by keeping all account information confidential.


Education & Experience Required


  • Minimum Required High School Diploma or Equivalent One year of professional work experience (sales or customer service environment preferred)
  • Minimum Required Willingness to obtain Life and Accident/Health Insurance licensing exam.
  •  Minimum Required Demonstrated proficiency in product specific areas of STD, LTD or AM as well as federal and state regulations governing these products and services


Education & Experience Preferred


  • Preferred Previous sales/call center experience


Or an equivalent combination of education and experience



Job Knowledge & Skills


• Knowledge of the concepts and operations employed by call centers.


• Basic knowledge of the insurance industry, Aflac company history, products, etc.


 • High degree of accuracy and quality, ability to check one’s work prior to submission.


 • Excellent oral and interpersonal communications skills to effectively interact with potential customers.


 • Ability to always maintain professional and ethical behavior.


• Adherence to privacy regulations and internal policies / procedures, as well as keeping up to date with any changes.


 • An understanding of common applications and systems currently in use within a call center or sales environment.


• Beginner to intermediate experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)





  • Acting with Integrity 
  • Communicating Effectively 
  • Pursuing Self-Development 
  • Serving Customers 
  • Supporting Change 
  • Supporting Organizational Goals 
  • Working with Diverse Populations