Implementation Coordinator

Salary Range: $42,000 - $98,000

Job Posting End Date: September 15, 2024

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Work Designation. Depending on your location within the continental US, this role may be hybrid or remote.

• If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. 
• If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Experience with project/timeline management with the ability to manage multiple projects at once
• Knowledgeable in processes related to acquisition, implementation, service and billing of clients
• Project management, leadership, problem solving, and practice development skills
• Strong personal computer skills with experience in Windows-based software
• Excellent presentation, public speaking, written & verbal communication skills
• Excellent customer facing skills and a demonstrated proactive approach to problem-solving
• Ability to deal with ambiguity and change
• Ability to multi-task effectively, paying attention to details within tight timeframes
• Continuously strives to provide superior products and customer service
• Ability to work overtime during peak periods

Education & Experience Required

• Bachelor’s Degree in a related field
• Two - Five years of job-related experience

Or an equivalent combination of education and experience

Education & Experience Preferred

• Two years insurance, healthcare, and/or financial industry experience (internal and/or external)
• Experience in a service related area such as client services, sales support, coordinating activities associated with the processing of group enrollments

Principal Duties & Responsibilities

• Coordinates enrollment strategy for Aflac accounts to drive premium and increase customer satisfaction; ensures requirements for initial account set-up activities are met for assigned clients with business units; responsible for small to medium cases and less complex enrollments for voluntary benefit lines of coverage
• Serves as the implementation single point of contact for new clients; accountable for guiding clients, brokers, and sales partners through the implementation process and facilitating a timely and accurate implementation
• Partners with the Sales organization and Brokers to address and resolve implementation issues; develops cross-business connections and continuously strives to provide superior customer service
• Works with sales partners, brokers, and clients to gather enrollment requirements such as enrollment dates, number of employees, benefit participation rules, plans to be offered, type of systems currently used, SLAs, enrollment type, and key milestone dates
• Analyzes, monitors, and executes change requests for clients throughout the implementation phase; ensures that defined service level agreements are met; makes recommendations to ensure enrollment and service solutions are put in place to meet the account’s needs and expectations; maintains a database repository of enrollment/service efforts and results
• Analyzes and completes reports as needed related to account activity; conducts proactive account audits to identify trends and document process improvements for open enrollment and ongoing administrative services
• Partners with the integration team to coordinate the implementation of less complex technology with internal and external customers to facilitate data exchange; establishes and implements appropriate technology for initial billing set-up and initial premium changes
• Partners with internal business units to address any client question or issue, whether relating to technology, account enrollment, claims, etc., are responded to and resolved in a consistent and timely fashion; acts as a liaison requiring expertise at an basic technical and administrative level; handles basic service issues and ensures that the results meet the business need; escalates intermediate and complex issues to senior employee or management
• Stays abreast of industry best practices through competitive intelligence and industry periodicals; drives the overall customer experience for clients serviced
• Performs other duties as required

Total Rewards

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to Aflac at the time of the posting.  Compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. The salary range for this position is $42,000 - $98,000.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock.  On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state mandated sick leave (Washington employees accrue 1 hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to sick and safe leave, and adoption and parental leave, in all states and localities.