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Mgr, Billing Solutions

The Company:  CAIC
The Location: 


The Division:  Group Voluntary Benefits
Job Id:  4159

Salary Range: 80,000 - 185,000

On-site/Remote/Hybrid: Hybrid


We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.


Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by


Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.


What does it take to be successful at Aflac?

  • Acting with Integrity
  • Communicating Effectively
  • Pursuing Self-Development
  • Serving Customers
  • Supporting Change
  • Supporting Organizational Goals
  • Working with Diverse Populations


What will you be doing in this role?

Manages the daily operations supporting the pre-sale and post-sale functions for group insurance, including but not limited to, group setup, electronic file processing, premium processing, and the partnership support team; collaborates on custom cases and guides decisions related to complex set-up options necessary for processing business; establishes and maintains effective working relationships with partners, brokers, field force representatives, other internal Aflac departments and customers


Education & Experience Required

  • Bachelor’s Degree in a related field
  • 5-6 years of job-related work experience
  • 4 years in a management or Supervisory role  

Or an equivalent combination of education and experience


Education & Experience Preferred

  • Operations experience in the insurance industry


Principal Duties & Responsibilities

• Manages the daily operations of cross-functional business units responsible for supporting the presale and post-sale functions for group insurance; collaborates on custom cases and guides decisions related to complex set-up options necessary for processing business; ensures that workflow processes facilitate effective and efficient use of corporate resources and enhance customer satisfaction


• Oversees the pre-sales, group setup, electronic file processing, premium processing, and the partnership support team; answers questions on procedures, policies, instructions, and resolution of more escalated situations; reports on status and progress of work, causes of delays; provides guidance on more complex issues; provides input to management on employees’ performances; responsible for controlling overtime expenses by analyzing the amount of overtime and personnel needed to meet service level agreements and suggesting alternatives to ensure service levels are met


• Identifies, analyzes, and monitors business technology requirements and enhancement possibilities; recommends viable technological solutions, modifications, and applications; assists with onboarding of new technology partners and preparing appropriate documentation; provides project status reports, cost reports, and other relevant information; maintains necessary controls to ensure compliance with budget expenses, resources, and cost projections; acts as a liaison facilitating communications with various internal departments and developing/maintaining strategic relationships with the partner representative to ensure effective and efficient resolution of a wide variety of processing inquiries and roadblocks


• Consults with Marketing and Risk Management before a case has been quoted to ensure that underwriting can be processed accordingly, or the system can accommodate the plan design based; coordinates with other managers to ensure proper allocation of resources to meet departmental/divisional goals


• Establishes and maintains effective working relationships with parnter, broker, field force representatives, other internal Aflac departments and customers; responsible for partner relationships through consistent communication; serves as primary point of contact for escalated issues related to business processing


• Develops and analyzes reports that pertain to the overall operation of the team; analyzes activities and trends to achieve departmental and company objectives; develops solutions and action plans to ensure a consistent level of service and improved communication with payroll accounts and policyholders


• Coordinates and monitors training efforts to ensure that necessary education tools are provided to employees; identifies and communicates training needs and schedules with training department; projects staffing requirements for the business unit; guides supervisors in coaching and counseling employees; coordinates employee development and incentive initiatives


• Develops and administers the annual department plan and budget; ensures that expenses, production goals and actual production are in line with Company expectations and strategies and provides updates to Senior Management


• Travels to Aflac Ease Solutions partners as needed to ensure the delivery of the distinctive, superior, responsive, and consistent service experience (travel is generally less than 25%)


• Performs other related duties as required


Total Rewards

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to Aflac at the time of the posting.  Compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. The salary range for this position is $80,000 to $185,000.


In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock.  On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state mandated sick leave (Washington employees accrue 1 hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to sick and safe leave, and adoption and parental leave, in all states and localities.