Mgr, Mail Dist Ops and Support

Salary Range: $80,000 - $100,000

Job Posting End Date: May 2, 2025  

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation – This role is an onsite role. You will be required to work at the ASC in Columbus, Ga during your set working schedule.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Strong personal computer skills with experience in Windows based software, and experience using Microsoft Outlook or similar e-mail system software
• Broad knowledge of warehousing, material handling, bar coding and inventory control practices, equipment, software and mechanical systems
• Broad knowledge of OSHA and other applicable safety laws and regulations and the operations and maintenance of all department equipment
• Knowledge of budgeting and expense control to plan, implement and maximize expenditure of funds while maintaining and improving quality standards
• Demonstrated experience using and an understanding of Human Resources laws, regulations, policies and procedures, quality management tools, concepts/methodology, practices and techniques
• Successful completion of Aflac’s Management Development Training or equivalent management/leadership training.
• Strong project management, leadership and practice development skills
• Knowledge of all applicable mail, postage and packaging requirements
• Knowledge of Aflac’s organizational and functional operating structure, products, administrative procedures, policy data, benefit plans, and terminology

Education & Experience Required

• Bachelor's Degree Business Management or related field
•  6+ years of professional job-related work experience
• 4+ years of leadership/supervisory/senior capacity

Or an equivalent combination of education and experience

Travel

• ≤ 10%

Principal Duties & Responsibilities

• Coordinates production output quality standards and establishes operational procedures for mail handling and shipping
• Monitors fulfillment operations, addressing issues proactively, and ensuring alignment with company goals and timelines
• Ensures mail distribution processes meets organizational needs while address any internal/external support requirements
• Provides data-driven insights on vendor performance and fulfillment efficiency, identifying opportunities for improvement
• Participates in negotiations with internal customers and vendors, formulating strategies to maximize operations or plan for large-scale changes
• Assists in the development of operational plans and annual budget for the division, ensuring operations are managed within authorized budget limits
• Stays updated with current trends and best practices for warehousing and distribution development, functional operations, and technology changes • Reviews and interprets performance against operating plans and standards, providing information and reports to team and management
• Knowledge of all applicable mail, postage, and packaging requirements
• Manages contract relationships, expectations, and results by serving as liaison between Aflac and operations-based vendor
• Develops and manages the frontline performance management process for vendor relationship.
• Monitors and manages vendor performance metrics/scorecard
• Standardizes and coordinates implementation of procedures and process enhancements
• Assists with the alignment of strategic plans and the annual budget between the division and vendor
• Performs other related duties as required

Total Rewards

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to Aflac at the time of the posting.  Compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive.

pay or benefits, however, such information will be provided separately when appropriate. The salary range for this position is $80,000 to $100,000

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock.  On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to sick and safe leave, and adoption and parental leave, in all states and localities.