Mgr, Proposals & UW Acct Sols

The Company:  CAIC
The Location: 


The Division:  Group Voluntary Benefits
Job Id:  4669

Salary Range: $80,000 to $185,000

Remote/Hybrid/On-Site: Hybrid


We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.


Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by


Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.


What does it take to be successful at Aflac?

  • Acting as a Champion for Change
  • Acting with Integrity
  • Communicating Effectively
  • Demonstrating Initiative
  • Developing Talent
  • Managing Performance
  • Pursuing Self-Development
  • Serving Customers
  • Supporting Change
  • Supporting Organizational Goals
  • Working with Diverse Populations


What will you be doing in this role?

  • Microsoft Word: Intermediate


  • Microsoft Excel: Intermediate


  • Microsoft Access: Intermediate


  • Microsoft PowerPoint: Intermediate


  • Business Objects


  • Excellent problem-solving and analytical skills combined with a high degree of creative thinking


  • Strong project planning skills, to include developing timelines, resource proposals, cost/benefit analysis, and meeting facilitation


  • In-depth knowledge of underwriting principles and techniques


  • Proficient in broker and industry practices as pertains to product, enrollment techniques, and service needs of the client


  • Understanding of Aflac/Aflac Group’s products and services, affiliated systems and applicable operational policies and procedures


  • Excellent negotiation, presentation, public speaking, written & verbal communication skills


Education & Experience Required

  • Bachelor’s degree in business or related field
  • Five to six years of job-related experience
  • 4 years in a leadership/senior/supervisory capacity demonstrating skills in staff development, problem resolution, and project management

Or an equivalent combination of education and experience


Education & Experience Preferred

  • Related work experience and knowledge of the insurance industry with specific focus on Aflac’s sales force organization, internal operations, system, terminology, and business procedures


Principal Duties & Responsibilities

  • Oversees the review, analysis, negotiation, and communication of various operational and product exceptions to and from internal and external customers, including Aflac’s sales force, Legal, and Actuarial; seeks a profitable sales outcome based on desired growth and expected costs and claims


  • Oversees initiatives and activities that provide support in all aspects of the preparation of high-quality proposals, presentations, and bids


  • Oversees the formulation of strategic plans to improves the process and information for bid and proposal packages


  • Partners with business units to develop solutions for underwriting proposals and accounts


  • Defines and develops a process that will demonstrate ease of doing business and improves the customer experience with Sales Support Administration


  • Develops and implements creative problem-solving solutions to solve for emerging market threats and competitive trends


  • Collaborates with sales partners to bridge the gap and ensure our sales strategies are successfully taken from formulation to execution


  • Provides leadership, motivates, and coaches departmental team members to achieve service- level objectives and personal goals through consistent and constructive documented feedback; provides challenging tasks and assignments and constructs compelling development plans to increase the skill level of the team; provides information about the strategies and goals and reviews and interprets performance against plans and standards; ensures continuous knowledge transfer to less experienced team members; identifies primary and secondary resources for all team responsibilities to ensure that service-level objectives can be maintained at all times


  • Manages assigned projects, including developing timelines, resource needs, and cost/benefit analyses using approved corporate methodology; develops and maintains all documentation related to team responsibilities, processes, procedures, and business rules for operational training and project reference; develops and communicates the team business plan based on the corporate and division business plan, and monitors progress and evaluates opportunities to accelerate or exceed targets; develops and monitors the team budget outlining resources and expenses needed to fulfill business plan commitments, and initiates actions to achieve targets without compromising financial objectives; researches, evaluates, and initiates new technology and/or industry trends to eliminate manual processes/procedures by automating business transactions


  • Drives the communication and prepares presentations for executive management regarding strategic, planning, and product identification; organizes and conducts customer focus group activities; recommends future product exception/development trends


  • Communicates extensively with internal departments and external customers to facilitate resolution of issues or challenges to maximize customer satisfaction; assumes personal ownership of escalated issues or executive-assigned customer cases, including direct contact with customer and written follow-up to internal and external parties; maintains and interprets statistics on Exception trends related to inefficiencies, errors, or customer challenges and recommends changes in business practices (team, department, division, or corporate) to improve both internal operations and customer satisfaction


  • Oversees and performs analysis in support of process improvement efforts and planning; provides operational data to determine impact of business process changes to Aflac and Aflac’s field force; gathers required information for use in process mapping


  • Performs other duties as required


Total Rewards

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to Aflac at the time of the posting.  Compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. The salary range for this position is $80,000 to $185,000.


In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock.  On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to sick and safe leave, and adoption and parental leave, in all states and localities.