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AVP, IT Business Solutions

The Company:  Aflac Asset Mgt. LLC
The Location: 

New York City, NY, US, 10005

The Division:  Global Investment
Job Id:  3030

About Our Company

Aflac Global Investments located in the heart of the financial district is the organization who’s responsible for the overall investment activities of Aflac, Inc. With more than 100 employees in US (New York) and Japan (Tokyo); Aflac’s Global Investments organization seeks to maximize risk-adjusted returns subject to our liability profile and capital requirements and generates in excess of $3.0 billion a year in net investment income.


Job Summary

Within Aflac’s Global Investments (GI), the AVP, Information Technology (IT) Business Solutions is part of the GI Information Technology (IT) department and is responsible for IT Level-1 support and Universal Acceptance Testing (UAT) and Quality Assurance for the investments company.  The position will work across GI key stakeholders throughout U.S. and Japan, along with Columbus, GA (Corporate), and various business partners (internal and external), in support of the various technology platforms and systems used throughout the organization. 


Reports to Director, Head of GI Information Technology

Primary Support All GI (investments and investments business and platform support) – U.S. and Japan and other key stakeholders in support of GI (internal and external)

Secondary Support All non GI business partners


Principal Duties & Responsibilities:

The candidate will play a key role within the GI IT department in managing infrastructure and systems that are used enterprise wide. The candidate needs to closely work with IT teams within AFLAC and also third party infrastructure service providers as well.  Global Investment platforms are used 24x7, includes oversight of global coverage and monitoring for Level-1 support and maintenance to ensure accuracy and operational effectiveness. Advance UAT testing pre to post-production within the company.  


Level-1 Support Management

  • Manage Level-1 support for all GI job monitoring of all overnight interfaces; includes progress tracking and reporting, identifying and resolving issues to ensure timely correction, execution, issue resolution, and archive planning.
  • Maintain operational workflows for release and change management to ensure all investments systems and their technical interfaces are maintained for operational effectiveness and accuracy.
  • Collaborate with management to initiate and suggest improvements related to production support; including systems, process workflow, interface between systems, and reporting.
  • Develop and document operational workflows for GI IT investment systems and other support productivity tools.
  • Product owner for productivity tools, but not limited to, JIRA and QTEST.
  • Manage relationship and SLAs with infrastructure support teams as well as vendors that manage systems and databases for GI


UAT and Quality Assurance

  • Develop a formal User Acceptance Testing (UAT) plan, process, and governance, includes pre and post production but not limited to:
    • Lead and execute (hands-on) UAT from concept, design, test, verification, acceptance, and implementation, along with a formalized evidence documentation for all phases of UAT. 
    • Post-Production monitoring of implementations and changes to ensure accurate functionality; maintain reporting of results and notable changes
    • Update release and change management process and validation; define processes and institute release management standards
    • Facilitate UAT test script development with business users
    • Develop and manage test script library
    • Archive test case results for audit/regulatory
    • Manage automated test scripts
    • Planning of application/infrastructure releases and configuration changes.
    • Link business requirements to functional specification to test cases
    • Develop digital dashboard(s) for progress tracking to success completion, along with robust reporting.
  • IT Coordinator for Disaster Recovery (DR) – manage plan and coordinate DR Testing, collaborate across all GI and Corporate.
  • IT Audit Manager - prepare all required documentation and reporting for audit and compliance as requested.
  • Information Technology Security Awareness (ITSA) Representative for GI



  • Bachelor’s degree in information systems, computer science, business, accounting, mathematics, engineering, or similar is required.  Masters/ MBA a plus


Job Knowledge & Skills

Technical Skills:

  • Minimum of 9 years of experience working in IT field with demonstrated knowledge of UAT, Quality Assurance, and/or Support Management
  • Working knowledge of front to back business requirements, process flows and reporting needs
  • Proficient in technical / business documentation such as System Flow, Data Flow, and Process Flow diagrams
  • Experience in coordination with Audit and/or Compliance teams and preparation of documentation.
  • Experience in formulating Release and Change management disciplines
  • Experience with job scheduling systems and manage large batch streams
  • Self-motivated; able to work on a team or individually with minimal supervision
  • Working knowledge within an insurance company, working knowledge of investment management lifecycle


Non - Technical Skills:

  • Demonstrated people/leadership skills to oversee operational functions within IT, ability to identify business operational needs and requirements and work on multiple projects with different deadlines independently. 
  • Develops clear goals and execution plans that are consistent with business objectives, business analysis to support goals
  • A self-starter with a passion for problem-solving, willing to work in a collaborative and fast-paced environment, comfortable working in a fluid setting with multiple time sensitive priorities, able to identify priorities and appropriately manage time and resources.
  • Ability to facilitate compromise between conflicting requirements or points of view; demonstrated problem solving skills
  • Demonstrated ability to successfully deliver on projects, including ability to proactively work on solutions with minimal supervision
  • Strong client facing, interpersonal and communication skills (written and verbal) skills.  
  • Highly organized with superior attention to detail with an ability to analyze large amount of data and extract meaningful information and identify findings in a succinct format.
  • Excellent verbal and written communication skills, ability to present and articulate issues clearly and succinctly to internal and external stakeholders, ability to interface with all levels of business
  • A team player with a strong work ethic
  • Ability to work effectively in a team environment, individuals, and departments

We will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. Applicants with criminal histories are encouraged to apply.

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City