Operations Consultant

Salary Range: $80,000 - $100,000

Job Posting End Date: 4/20/25

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Work Designation. Depending on your location within the continental US, this role may be hybrid or remote.

• If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. 
• If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac? 

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

Provides expertise in global budget management and planning ensuring alignment between US and Japan operations. Supports management in developing and executing long- and short-term strategies to enhance operational efficiency. Coordinates global financial reporting, variance analysis, and global budget optimization efforts to ensure accurate forecasting and cost control. Works closely with cross-functional teams to streamline global financial processes, enhance transparency, and drive strategic decision-making. Develops comprehensive cost-benefit analyses and business cases to support financial investments and operational improvements, ensuring data-driven decision-making.

• Demonstrated experience and knowledge of the principles, techniques, and methodology of project management, quality management, and change management
• Proficient in process improvement techniques; diagnostic and creative problem-solving skills; and excellent, analytical, facilitation and negotiation skills
• Strong teamwork and interpersonal skills, including the ability to communicate effectively with all levels of the organization and the ability to collaborate with business unit customers, IT, and management to reach a common agreement
• Strong consultative skill set including problem identification, solution development, and selling the solution to customers
• Excellent presentation, oral, and written communications skills
• Classroom management skills

Education & Experience Required

• Bachelor’s Degree in a related field
• 5 - 6 years of professional job-related work experience in process improvement or project management

Or an equivalent combination of education and experience

Education & Experience Preferred

• Master’s Degree in a related field
• 5 - 6 years of professional job-related work experience in Budget Management & Global Planning

Travel

• Less than or equal to 10%
• May be required for a final interview

Principal Duties & Responsibilities

• Responsible for medium to large-scale business initiatives/projects within Operations; utilizes established process improvement frameworks to consult with and drive process improvement efforts within the Business Unit; works with management to define pain points and/or improvement opportunities; identifies root causes of defects and recommends action items to address defects; builds future state maps and documents; presents recommendations and helps management develop and implement improvement plans
• Assists management with resolving process inefficiencies via process improvement events, including identifying the business problem statement, the root cause(s), metrics related to size of impact, potential effects on the customer experience, success measures, and appropriate process improvements and/or system changes required to resolve the business problem statement; creates/presents recommendations to executive management seeking approval of recommended process improvements
• Acts as subject matter expert investigating the needs of the business unit with a focus on improving management routines, operational efficiencies, production workflows, process changes, and associated training in support of delivery and support of business needs; makes recommendations to integrate new and existing processes, technology and rules; participates in process, technology and rules reviews and updates to ensure that processes and systems meet changing business unit conditions; collects, analyzes and documents enterprise and business-unit specific rules
• Provides coaching to less experienced staff; facilitates meetings, conference calls; provides performance feedback to supervisors and managers
• Works with department to develop and maintains quality controls; assists with department reporting to ensure data integrity; assists with developing reporting to help track process improvement progress
• Assists in continual development and improvement of the business process improvement methodologies
• Performs other related duties as required

Total Rewards

The salary range for this job is $80,000 - $100,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock.  On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.