Quality Auditor II

Salary Range: $45,000 - $65,000

Job Posting End Date: April 10, 2025

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Work Designation. Depending on your location within the continental US, this role may be hybrid or remote.

• If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. 
• If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Microsoft Word: Intermediate

• Microsoft Excel: Intermediate

• Microsoft PowerPoint: Intermediate

• Ability to lead audits

• Ability to review audit results data and to perform root cause analysis

• Demonstrated proficiency in all auditor competencies identified in CQA Body of Knowledge

• Ability to perform cross functional audits

• Strong problem-solving, analytical, and teamwork/facilitating skills

• Excellent interpersonal, communication, customer service, and telephone customer service skills to effectively interact with customers, executive management, and external business contacts

• Good comprehension, writing, and grammar skills

Education & Experience Required

• Associate's Degree In a related field
• High School Diploma or Equivalent
• Successful completion of internal quality auditor training curriculum and consistent practice of skills learned in training
• Two years of applicable work experience in auditing, quality, or process improvement

Or an equivalent combination of education and experience

Education & Experience Preferred

• Bachelor's Degree In a related field
• CQIA audit certification or equivalent certification required, or at least four years of work experience as Quality Auditor I
• ISO internal auditor training

Travel

Less than or equal to 10%

Principal Duties & Responsibilities

• Performs peer review with Quality team; reviews audit data collected for consistency of error attributes assigned; reviews reports prepared by audit team

• Reviews audit data, identifies process gaps to be identified in final audit report, performs analysis, conducts root cause analysis, makes recommendations, and prepares reports including executive summaries; may present recommendations and reports in meetings

• Identifies, documents, and updates administrative rules and provides information to communications’ teams for documenting of procedures and in accordance with established format and style guidelines; reviews from a business unit specialist perspective and provides recommendations for clarification and additional documentation; updates administrative rules as appropriate; communicates changes to administrative rules and impacts to operational efficiency to divisional management; acts as subject matter expert (SME) in the development of business system rules

• Audits/monitors program performance after implementation of corrective action plan(s) to prevent reoccurrence of program operating problems and ensure efficiency of operation; participates in division-initiated projects and tasks

• May provide quality overview training for business unit new hires

• May research current quality concepts to assist the division with implementation of concepts to improve processes

• Performs other related duties as required

Total Rewards

The salary range for this job is$45,000 to $65,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock.  On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.