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Claims Support Coord

The Company:  CAIC
The Location: 

Remote, US CT, US

The Division:  PLADS
Job Id:  1288

Must reside in Conneticut


Job Summary

The Operations Support Coordinator role is an entry level position, providing an excellent career path for someone interested in group benefit claims. In a fast-paced environment, and under general supervision of the team manager, this position is responsible for providing clerical support for the claims team, ensuring a complete and efficient claim process for all resources engaged.


Principal Duties & Responsibilities

  • Assists claims team partners by leveraging systems and documented processes to complete the initial
  • eligibility verification on all new claims filed
  • Maintains ownership of client specific email box to ensure timely processing of incoming mail and the
  • creation of new claims as needed
  • Researches outstanding items to resolution
  • Prints and mails communications as needed
  • Builds effective working relationships with internal partner teams
  • Reviews daily and weekly reports to ensure accuracy of assigned work items
  • Remains current on customer service policies and procedures
  • Prioritizes multiple tasks and works independently to some degree
  • Supports management with special projects as necessary
  • Performs other duties as assigned


Education & Experience Required

  • High School Diploma or equivalent
  • Related work experience preferred but not required

Or an equivalent combination of education and experience


Job Knowledge & Skills

  • Effective communication skills – written, verbal, facilitation of strong working relationships
  • Must be able to demonstrate knowledge of Microsoft Office applications
  • Problem solving and decision-making skills
  • Strong organizational skills
  • Excellent interpersonal skills
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies
  • Current knowledge of the absence management industry a plus



  • Acting with Integrity - Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments
  • Communicating Effectively - Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener
  • Pursuing Self-Development - Demonstrates ambition and desire to move forward in his/her career; engages others in discussions about career development; seeks feedback on ways to increase his/her performance; takes advantage of opportunities to build new skills and capabilities
  • Serving Customers - Builds strong relationships with customers; stays aware of customer needs, concerns and satisfaction; responds promptly to customer questions and requests; effectively manages
  • Supporting Change - Enthusiastically participates in new change initiatives and programs; focuses on reasons why changes will work and how they will be beneficial
  • Supporting Organizational Goals - Actively supports organizational goals and values; demonstrates enthusiasm toward the company's goals and mission; aligns actions around organizational goals
  • Working with Diverse Populations - Shows respect for the beliefs and traditions of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds

Nearest Major Market: Eugene