Client Account Analyst - PLADS

Salary Range: $55,000 - $70,000

Job Posting End Date: July 3rd 2025

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Experience and proficiency using Microsoft Office Suite software

• Proficient in placing and receiving phone calls from field force representatives, employers, and customers to verify the accuracy and completeness of premium processing

• Familiar with both Aflac Group accounts as it relates to billing procedures, plan codes, and premiums

• Excellent comprehension, writing, and grammar skills and strong research, mathematical, and reasoning abilities

• Advanced knowledge of principles and processes for providing customer and personal services; this includes needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

• Excellent oral, written, and interpersonal communications skills to effectively interact with internal and external customers, by inquiring and providing relevant feedback and input to topic or concern being discussed/reviewed.

• Understands the implications of new information for both current and future problem solving and decision-making

• Ability to select training/instructional methods and procedures when learning new policies, procedures, concepts or products

• Excellent time management skills.

Education & Experience Required

• Bachelor's Degree In accounting, finance or a related field.
• 2 years of professional job-related experience
• Knowledge of Internal Revenue Service (IRS) codes and regulations, Generally Accepted Accounting Principles (GAAP), Statutory Accounting Principles (SSAP), municipal ordinances, state insurance department statutes, and other state regulations, with an emphasis on tax accounting/reporting

Or an equivalent combination of education and experience

Education & Experience Preferred

• Preferred Industry Knowledge – Disability and Absence Management

Principal Duties & Responsibilities

• Under general supervision, performs routine and some non-routine tasks; follows standardized procedures or instructions to resolve most questions and problems, and refers only the most complex issues to more experienced team members; serves as a resource to others in resolving of problems and issues.

• Reconciles group and/or individual disability and Statutory payments; reconciles bank accounts; reviews disability and absence claim files for variances and matches relevant details to benefit payment calculations; coordinates with disability case managers as well as Statutory states for select groups; researches pended payments and takes necessary steps to resolve issues by contacting appropriate contacts; makes adjustments based on collected information.

• Analyzes and handles service requirements from various sources associated with complex accounts; calls or sends letters to request additional information or confirm action; researches customer correspondence, account invoices, and payment history; creates and sends requests for funding to clients.

• Reconciles and services account payments from sensitive and complex accounts; reviews incoming customer requests and logs required data; creates journal entries for the general ledger to record/correct ongoing transactions.

• Audits and corrects source systems to ensure accuracy of payments for taxes and reports to Federal and State agencies; ensures accurate year-end tax reporting to Federal and State governmental agencies; respond to inquiries from Claimants on their W2’s and 1099s

• Creates and sends out monthly reporting to Clients and upper management; communicates internally and externally with policyholders, associates, coordinators, and various departments to obtain additional information or confirm changes

• Performs other duties as required

Total Rewards

The salary range for this job is $55,000 to $70,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock.  On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.