Digital Experience Consultant II (UI/UX Product Designer)

Salary Range: $70,000 - $160,000

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Work Designation. Depending on your location within the continental US, this role may be hybrid or remote.

• If you live within 50 miles of the Aflac offices located in Columbus, GA this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. 
• If you live more than 50 miles from the Aflac offices located in Columbus, GA, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Self-starter who is able to work and thrive autonomously 

• Proven ability to manage and lead in an ambiguous environment 

• An eye for detail, highly skilled in problem solving, and an ability to create engaging user experiences 

• Strong communication and organizational skills, with experience collaborating with product managers and developers to deliver solutions that influence user behaviors 

• Advanced proficiency in user experience, interaction, and user interface design for digital tools applications  

• An understanding of the principles of product design, and experience conducting design sprints and/or delivery within an Agile model 

• Experience within uncovering user pain points and opportunities; and prioritizing insights through user experience research discovery and testing 

• Proven ability to work cross functionally across multiple business units, including influencing others without a direct line of reporting 

• Advanced level skills and experience with common user experience design/development/research tools and methodologies (eg Figma, Atlassian, Dovetail, design systems) 

• Advanced level skills and experience with Design Thinking or other User and Human-Centered Design techniques 

• Ability to move between high level conceptual design/vision and the tactical work 

• Build and cultivate strong relationships via teamwork and interpersonal skills, including the ability to communicate effectively with all levels of the organization and the ability to collaborate to reach a common agreement 

• Innovative thinker with the ability to ask powerful questions that open up dialog like "what if”; willingness to try new ideas 

• Engaging and impactful communicator; ability to address a variety of audiences with data-driven messaging that resonates; demonstrated experience influencing senior leadership 

• Experience and knowledge in agency/resource management 

• Familiarity with the insurance industry/benefits administration a plus  

• Willing to travel as needed 

Education & Experience Required

• Bachelor’s Degree in Marketing, business administration, computer science or related field
• Six or more years of professional job related experience in digital product design/development or related experience
• Experience with technology or digital delivery

Or an equivalent combination of education and experience

Education & Experience Preferred

• Certification in Design Thinking or other human centered design approaches

Travel

• Less than or equal to 10%

Job Summary

Responsible for designing and delivering on Aflac’s vision of creating a unified, seamless digital experience across channels that enables customers to engage with us whenever, wherever, and however they prefer. Understand and advocate for customer needs, working with key business partners, digital execution, and brand marketing teams to ensure strategic alignment, guide prioritization, and ultimately improve the value derived from digital investments. 

Principal Duties & Responsibilities

• Strategically influences the design of digital solutions by collaborating closely with product managers and owners during agile ceremonies; designs digital engagements that deliver the optimal customer experience and improve operational efficiency, focusing on opportunities identified through service design.
• Helps translate user needs and business priorities into compelling digital solutions that are intuitive and drive higher adoption and customer satisfaction.
• Leads the creation and implementation of digital strategy and standards, partnering with crossfunctional stakeholders in business and digital services to gain alignment and ensure delivery of a seamless end-to-end experiences that improves ease.
• Works horizontally to define and influence customer roadmaps; connecting the dots among products and services in the customer journey and guides prioritization across the enterprise for customer groups; understanding their current state experience and the pain points they face, as well as the ideal experience that we are striving to achieve.
• Proactively identifies and directs improvements to optimize digital solutions; ensures we are delivering upon our customer experience commitment of providing Assurance, Convenience, and Value by employing user-centered design approaches.
• Delivers common user research and experience methods such as usability testing, heuristic reviews, wireframes, prototypes and screen mockups to help communicate to various audiences when needed.
• Helps to evolve the current set of design tools and standards, advocating for applying humancentered design to digital product development; increases understanding and advocates for design thinking.
• Builds and cultivates strong relationships across the organization and partners with those responsible for delivering digital solutions for assigned customer segment
• Leads and manages medium to large-scale initiatives as assigned; manages two or more projects simultaneously; ensures the projects drive value and meet agreed upon success criteria.
• Performs other duties as required.

Total Rewards

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to Aflac at the time of the posting.  Compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. The salary range for this position is $70,000 - $160,000.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock.  On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state mandated sick leave (Washington employees accrue 1 hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to sick and safe leave, and adoption and parental leave, in all states and localities.