Dir, Client Implementation (PLADS)

Salary Range: $120,000 - $170,000

Job Posting End Date: August 24, 2025

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting as a Champion for Change
• Acting with Integrity
• Communicating Effectively
• Demonstrating Initiative
• Developing Talent
• Managing Performance
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Experience in Life, Disability, and Absence management products

• Works well managing multiple priorities and tight deadlines

• Excellent leadership skills and track record of influencing positive outcomes in business

• Ability to engage with business owners and decision makers, experience with 'C' level engagement

• Team player who can gain the support, confidence and commitment of internal and external stakeholders

• Proven experience of presenting, influencing, and negotiating with clients and colleagues at senior level

• Demonstrated success in managing key brokers/consultants

• Excellent communication, facilitation, and presentation skills

• Excellent organizational skills and attention to detail

• Demonstrated exceptional customer relationship acumen, strong consulting skills, deep product/maintenance knowledge with a high degree of operational effectiveness

• Extensive knowledge of underwriting principles and practices

• Basic knowledge of salesforce CRM systems and processes

Education & Experience Required

• Bachelor's Degree In Business Administration or a related field
• 10 years' experience in customer implementation, 5 years management experience
• 5 years' experience in customer implementation

Or an equivalent combination of education and experience

Education & Experience Preferred

• Experience in client implementation, project management, or a similar leadership role, preferably in the disability industry.

Principal Duties & Responsibilities

• Directs, leads and mentors the client implementation team providing guidance, support and professional development opportunities.

• Defines strategic goals and objectives aligning with overall business objectives and driving initiatives to achieve them.

• Overall responsibility for cultivating excellent relationships with customers and industry broker partners.

• Establishes credibility as a trusted advisor to our clients, linking their strategic business issues to current and future product offerings.

• Contributes to the growth of the company working with the executive team to anticipate future demand / priorities

• Collaborates with sales to identify up-sell/cross-sell opportunities; builds re-enrollment strategies for clients

• Develops and implements best practices, processes, and tools to streamline the implementation process and enhance efficiency and effectiveness.

• Creates and enforces strategies that will help meet the needs of customers.

• Identifies and analyzes customer preferences to properly direct organizational initiatives

• Oversees competitor analysis and research to ensure knowledge-based decision making in customer implementation.

• Delivers financial results in line with agreed upon team/department budgets, revenue and profit targets

• Supports thinking and direction setting on new product need, identification of potential partnerships and process development

• Builds, develops, guides, and nurtures a high-performance, results focused team; Conducts performance evaluations that are timely and constructive

• Organizes and oversees the schedules and performance of the team;

• Drives innovation and continuous improvement within the client implementation function, fostering a culture of creativity, collaboration, and excellence.

• Performs other related duties as required

Total Rewards

The salary range for this job is $120,000 to $170,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock.  On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.