Dir, Voc Rehab & ADA Services

Salary Range: $140,000 - $200,000

Job Posting End Date: July 8th 2026

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting as a Champion for Change
• Acting with Integrity
• Communicating Effectively
• Demonstrating Initiative
• Developing Talent
• Managing Performance
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Knowledge of healthcare operations, disability management, and service delivery models

• Knowledge of regulatory and compliance requirements (e.g., ADA, disability programs)

• Strong leadership, strategic planning, and operational management skills

• Experience with budgeting, financial performance, and resource management

• Ability to analyze data and drive performance improvement

• Strong communication, collaboration, and stakeholder management skills

• Demonstrated ability to lead change and implement innovative solutions

Education & Experience Required

• Master's Degree Rehabilitation Counseling or a related field
• 10 or more years of vocational rehabilitation experience, 5 years management experience.
• CRC (Certified Rehabilitation Counselor) certificate
• Demonstrated experience in case management

Or an equivalent combination of education and experience

Education & Experience Preferred

• Doctorate

Travel

Less than or equal to 10%

Principal Duties & Responsibilities

• Leads oversight of vocational rehabilitation services, including development and execution of return-to-work strategies, employability assessments, and job accommodation planning.

• Tracks external market trends and competitor activity to continuously evolve ADA services and offerings.

• Directs the administration and continuous improvement of ADA accommodation programs, ensuring compliance with regulatory requirements and evolving market needs.

• Provides oversight to teams responsible for the evaluation of complex disability and accommodation scenarios and provide guidance on reasonable accommodations, return-to-work pathways, and functional capacity considerations.

• Establishes and maintains best practices for vocational rehabilitation and ADA policies, including documentation standards, workflows, and service delivery models.

• Partners with internal stakeholders (e.g., Legal, Compliance, Claims, and Operations) to ensure consistent and compliant application of ADA and vocational rehabilitation practices.

• Provides subject matter expertise to sales and account teams on vocational and ADA-related offerings, supporting client education, solution design, and retention strategies.

• Oversee the development of innovative accommodation and rehabilitation solutions to meet evolving client needs and regulatory expectations.

• Monitors regulatory developments related to ADA, disability management, and rehabilitation services, ensuring timely updates to policies, procedures, and training.

• Drives quality and performance outcomes related to vocational rehabilitation and accommodation services, including return-to-work success, timeliness, and customer satisfaction.

• Creates and maintains budgets and manages expenses related to accommodation and rehabilitation services

• Leads capability development for internal teams on ADA compliance, reasonable accommodations, and vocational rehabilitation practices.

• Supports resolution of complex client and employee accommodation issues, including escalations, complaints, and risk mitigation.

• Performs other duties as needed.

Total Rewards

The salary range for this job is $140,000 to $200,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock.  On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.