Director, Digital Experience

Salary Range: $175,000 - $228,000

Job Posting End Date: April 15, 2025

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Work Designation. Depending on your location within the continental US, this role may be hybrid or remote.

• If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. 
• If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations
• Acting as a Champion for Change
• Developing Talent
• Managing Performance
• Navigating Organizations
• Setting Objectives

What does it take to be successful in this role?

• Methods and practices regarding technology-related strategic consulting and project management
• Strong project planning, analysis, facilitation and negotiation skills

Education & Experience Required

• Bachelor’s Degree in Marketing, UX/UI, Information Systems or a related field
• 10 years of professional job related work experience, 5 years management experience
• Experience applying the concepts and methods of architectural frameworks to drive strategic operational improvement initiatives
• Demonstrated experience in successfully managing strategic and/or cross functional business initiatives at enterprise level

Or an equivalent combination of education and experience

Education & Experience Preferred

• Certification in Marketing, UX/UI, Information Systems or a related field

Travel

• Less than or equal to 10%

Principal Duties & Responsibilities

• Oversee and manage the website design/development team to ensure the company's web presence is up-to-date and user-friendly
• Develop and execute a comprehensive digital strategy that aligns with the company’s overall goals and objectives.
• Responsible for the communication of the digital customer experience across enterprise; sets standard for digital CX focused on business model, customer intelligence, and user experience as well as design/voice of all customers
• Manages the relationship with internal stakeholders to identify gaps in process and opportunities to solve via digital means; partners with distribution teams to solicit feedback in order to refine roadmaps / identify pain points with the agent and broker channels; in partnership with Market Intelligence, will identify direct engagement opportunities with Aflac customers; collect feedback from internal employees on day-to-day activities
• Responsible for driving increased customer satisfaction, distribution experience, and employee satisfaction metrics for U.S. Operations; oversees team responsible for managing performance against operating plans and standards; reports to senior leadership the effectiveness of activities and on-going ownership of constituent satisfaction
• Performs other duties as required

Total Rewards

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to Aflac at the time of the posting.  Compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. The salary range for this position is $175,000 - $228,000.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock.  On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state mandated sick leave (Washington employees accrue 1 hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to sick and safe leave, and adoption and parental leave, in all states and localities.