Director, Digital Vendor Management

The Company:  Aflac Columbus
The Location: 

Remote, US, 31999

The Division:  Digital Services
Job Id:  5960

Salary Range: $115,000 - $235,000


We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.


Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by


Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.


Work Designation. Depending on your location within the continental US, this role may be hybrid or remote. 

  • If you live within 50 miles of Columbus, GA, or Columbia, SC, this role will be hybrid. This means that you will be expected to work at an Aflac office for at least 60% of the work week. You will work from your home within the continental US for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. 

  • If you live more than 50 miles from Columbus, GA, or Columbia, SC, this role will be remote. This means you will be expected to work from your home within the continental US. If the role is remote, there may be occasions when you are requested to come to the office based on business needs. Any requests to come to the office will be communicated to you in advance.


What does it take to be successful at Aflac?

  • Acting as a Champion for Change
  • Acting with Integrity
  • Communicating Effectively
  • Developing Talent
  • Managing Performance
  • Navigating Organizations
  • Pursuing Self-Development
  • Serving Customers
  • Setting Objectives
  • Supporting Change
  • Supporting Organizational Goals
  • Working with Diverse Populations


What does it take to be successful in this role?

• Extensive experience in negotiating IT Professional Services, Cloud Services, Hardware, and Software contracts.


• Experience negotiating complex higher dollar IT contracts.


• Experience driving strategy into execution and leading complex programs.


• Experience in an agile environment.


• Strength in collaborating across business units and teams.


• Excellent written and verbal communication skills.


• Knowledge of IT Finance Management or Technology Business Management.


• Familiarity with ITSM/ITIL processes and practices.


• Exceptional organizational skills and attention to detail.


• Experience successfully coaching and developing others.


• Strong analytical problem-solving skills Able to work independently and collaboratively.


• Creative approach to build new, effective IT VMO solutions.


Education & Experience Required

  • Bachelor's Degree In Information Systems, Computer Science, Business Administration or other related field
  • 10 years of professional job related work experience, 5 years management experience
  • Experience managing vendor relationships or other outsourced service providers in a highly diverse environment

Or an equivalent combination of education and experience



Less than or equal to 10%


Principal Duties & Responsibilities

• Defines and performs the preparation, negotiation, and management of specific agreements, contracts, quotes, proposals, and resulting vendor relationships


• Lead a team focused on day-to-day vendor engagement, escalations, identifying new opportunities with business partners, and reporting on and managing vendor performance


• Serves as a liaison between internal partners and vendors in support of IT services contracts to curtail risks and ensure alignment with corporate, legal, client, and business objectives, statement of work (SOW), RFx (RFI, RFQ, RFP) responses, and supporting documents in line with our policies and procedures


• Leads development and adoption of Vendor Management Office (VMO) governance, tools, guidance, and processes


• Drives supplier best practices across the IT function


• Defines IT's contract policy and standards, including implementing and managing the process for all technology contract reviews to address key 3rd party risks


• Review all IT contracts, including annual software renewals, subscriptions, and user licenses, to ensure alignment with the company's financial strategy and goals


• Manage critical partners, collaborators, and strategic supplier relationships, including ongoing 1:1s with key partners, monthly interactions with strategic partners, vendor scorecards, and monthly/quarterly updates for the internal VMO community


• Oversees all IT direct spend reporting and analysis, including monthly, quarterly, and annual accruals automation


• Leads continued analysis of cost-saving opportunities for IT and track achievement of savings for forecasting and budgeting purposes


• Works with IT leaders to review and reconcile IT invoices/spending


• Performs other duties as required


Total Rewards

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to Aflac at the time of the posting.  Compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. The salary range for this position is $115,000 to $235,000.


In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock.  On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state mandated sick leave (Washington employees accrue 1 hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to sick and safe leave, and adoption and parental leave, in all states and localities.


Nearest Major Market: Columbus GA