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Local Account Executive- Baltimore, MD

The Company:  CAIC
The Location: 

Remote, US Owings Mills, MD, US, 21117

The Division:  Broker Sales
Job Id:  2563


Job Summary


Drives growth in the existing book of business through client-facing re-enrollment, up-sell/cross-sell activity and facilitates resolution of escalated service issues for key brokers and accounts.


Principal Duties & Responsibilities

• Responsible for contributing to sales growth goals through strong relationships with existing clients and working collaboratively to develop solutions that improve enrollment growth opportunity.


• In partnership with other market/sector sales professionals, proactively manages pre-renewal communications with the goal of enhancing re-enrollment effectiveness to drive persistence and profitability.


 • Responsible for recognizing cross sell and up-sell opportunities for new business and obtaining growth on the assigned block of business.


• Attends/co-facilitates on-site, stewardship meetings to influence the renewal process; participates in finalist presentations and may offer pre-sale support.


• Understands and leverages Aflac’s enrollment capabilities, services, and tools.


• Develops and communicates ongoing enrollment strategy with both internal/external partners.


• Works with career associates, brokers and clients to gather enrollment requirements, e.g., enrollment dates, number of employees, benefit participation rules, plans to be offered, type of systems currently used, SLA’s, enrollment type and key milestone dates.


• Partners with sales representatives, provides thorough customer updates, broker feedback, and other pertinent action items that contribute to improved sales effectiveness.


 • Develops and maintains strong, positive, professional relationships across internal business units, to address and resolve service concerns identified internally or by the client.


• Demonstrates a focus on issue resolution and elevates issues as appropriate.


• Analyzes, monitors, and executes change requests for phase; ensures that defined service level agreements are met; uses forward thinking to make recommendations to ensure enrollment and service solutions are in place to meet the account’s needs and expectations. accounts throughout the implementation


Education & Experience Required


  • Bachelor's Degree Marketing, Management, Business Administration
  • four to six years of job related experience
  • Understanding of Aflac/Aflac Group products and services affiliated systems, and applicable operational policies and procedures


Or an equivalent combination of education and experience


Job Knowledge & Skills


• Proficient in broker and industry practices as pertains to product, enrollment techniques, and service needs of the client


 • Experience in a service related area such as client services, sales support, coordinating activities associated with the processing of group enrollments (preferred)


• Excellent negotiation, presentation, public speaking, written & verbal communication skills



  • Acting with Integrity 
  • Communicating Effectively 
  • Pursuing Self-Development 
  • Serving Customers 
  • Supporting Change 
  • Supporting Organizational Goals 
  • Working with Diverse Populations 



Nearest Major Market: Eugene