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Mgr, PLADS Training

The Company:  Aflac Columbus
The Location: 

Remote, US Orlando, FL, US, 32801

The Division:  PLADS
Job Id:  1957

Job Summary

Operations process and business expert who establishes the best business processes, managing the workflow and policy-processing support needs and changes. Responsible for the technical training of operations employees. This includes managing trainers who supply technical training expertise. It also includes developing/implementing a consistent approach to documentation, training materials, and training methodology. Supports inquiries from internal staff. May be involved in IT projects affecting the business. May also include vendor interaction.


Principal Duties & Responsibilities

Identifies opportunities for improving organizational effectiveness with a particular emphasis on total customer service and cost control


Consults on issues such as business processes, workflow, productivity, and organizational design


Prepares documentation for training; prepares training plans and approaches with trainers; delivers training


Fosters cross-functional interdependent relationships to achieve business results


Identifies opportunities and risks associated with changes in the external environment, looking forward for the current year


Implements changes to and maintains procedures and policies


Sets and executes operational objectives and plans


Contributes to planning and budgeting


Ensures that appropriate documentation, implementation, and communication of established policy, procedures, and operating standards is completed for area of responsibility


Models behaviors that demonstrate commitment to corporate values


Completes the performance management cycle with staff, including providing coaching and feedback for improved performance


Builds a positive team environment


Ensures all staff have and are implementing development plans


Takes action to manage own personal development and encourages others to do the same


Performs other related duties as required


Education & Experience Required

Bachelor's Degree In a related field


5 or more years of related experience


2+ years of supervisory, managerial, and/or leadership experience


Or an equivalent combination of education and experience.


Job Knowledge & Skills

• Knowledge of IT systems and workflows


• Knowledge of regulatory compliance



Acting with Integrity - Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments


Communicating Effectively - Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener


Pursuing Self-Development - Demonstrates ambition and desire to move forward in his/her career; engages others in discussions about career development; seeks feedback on ways to increase his/her performance; takes advantage of opportunities to build new skills and capabilities


Serving Customers - Builds strong relationships with customers; stays aware of customer needs, concerns and satisfaction; responds promptly to customer questions and requests; effectively manages


Supporting Change - Enthusiastically participates in new change initiatives and programs; focuses on reasons why changes will work and how they will be beneficial


Supporting Organizational Goals - Actively supports organizational goals and values; demonstrates enthusiasm toward the company's goals and mission; aligns actions around organizational goals


Working with Diverse Populations - Shows respect for the beliefs and traditions of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain background

Nearest Major Market: Eugene