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Mgr, PLADS Training

The Company:  Aflac Columbus
The Location: 

Remote, US Orlando, FL, US, 32801

The Division:  PLADS
Job Id:  1957

Job Summary

Operations process and business expert who establishes the best business processes, managing the workflow and policy-processing support needs and changes. Responsible for the technical training of operations employees. This includes managing trainers who supply technical training expertise. It also includes developing/implementing a consistent approach to documentation, training materials, and training methodology. Supports inquiries from internal staff. May be involved in IT projects affecting the business. May also include vendor interaction.

 

Principal Duties & Responsibilities

Identifies opportunities for improving organizational effectiveness with a particular emphasis on total customer service and cost control

 

Consults on issues such as business processes, workflow, productivity, and organizational design

 

Prepares documentation for training; prepares training plans and approaches with trainers; delivers training

 

Fosters cross-functional interdependent relationships to achieve business results

 

Identifies opportunities and risks associated with changes in the external environment, looking forward for the current year

 

Implements changes to and maintains procedures and policies

 

Sets and executes operational objectives and plans

 

Contributes to planning and budgeting

 

Ensures that appropriate documentation, implementation, and communication of established policy, procedures, and operating standards is completed for area of responsibility

 

Models behaviors that demonstrate commitment to corporate values

 

Completes the performance management cycle with staff, including providing coaching and feedback for improved performance

 

Builds a positive team environment

 

Ensures all staff have and are implementing development plans

 

Takes action to manage own personal development and encourages others to do the same

 

Performs other related duties as required

 

Education & Experience Required

Bachelor's Degree In a related field

 

5 or more years of related experience

 

2+ years of supervisory, managerial, and/or leadership experience

 

Or an equivalent combination of education and experience.

 

Job Knowledge & Skills

• Knowledge of IT systems and workflows

 

• Knowledge of regulatory compliance

 

Competencies

Acting with Integrity - Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments

 

Communicating Effectively - Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener

 

Pursuing Self-Development - Demonstrates ambition and desire to move forward in his/her career; engages others in discussions about career development; seeks feedback on ways to increase his/her performance; takes advantage of opportunities to build new skills and capabilities

 

Serving Customers - Builds strong relationships with customers; stays aware of customer needs, concerns and satisfaction; responds promptly to customer questions and requests; effectively manages

 

Supporting Change - Enthusiastically participates in new change initiatives and programs; focuses on reasons why changes will work and how they will be beneficial

 

Supporting Organizational Goals - Actively supports organizational goals and values; demonstrates enthusiasm toward the company's goals and mission; aligns actions around organizational goals

 

Working with Diverse Populations - Shows respect for the beliefs and traditions of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain background


Nearest Major Market: Eugene