Share this Job

PLADS Account Manager I

The Company:  Aflac Columbus
The Location: 

Remote, US, 31999 Farmington, CT, US, 06032

The Division:  PLADS
Job Id:  3875

Job Summary

Under guidance, handles customer billing inquiries ensuring actions are completed to appropriate service levels, regulations, and defined procedures. Establishes and maintains a strong, focused, ongoing one on one relationship between the Account Manager and the customers. Maintains all aspects of administration for their cases, including but not limited to, premium reconciliation, eligibility issues and the point of contact for any renewal or claim inquiries.


Principal Duties & Responsibilities

• Collects and reconciles premiums and non-premiums, invoices or applies cash to maximize


• Collects and minimizes outstanding balances and delinquencies to assigned accounts


• Answers incoming calls and resolve issues regarding customer billing


• Prepares and sends out Certified Notice of Cancellation to accounts with past due balance following state guidelines


• Contacts past due accounts by telephone to collect past due premium


• Handles complex reconciliations of accounts including work comp and general liability audits


• Negotiates pay agreements with accounts including payment schedule, amount owed, method of payment, etc


• Cancels accounts when necessary, producing detailed final bill


• Conducts pro-active outbound contact to their customers on a routine basis. Upon request, the sales contact and Account Manager can also conduct face to face visits with the groups to ensure strong customer relationships and issue resolution


• The Account Management Service Team is available to assist with:


• Administrative changes


• Eligibility inquiries and updates


• Premium payments


• Billing inquiries


• Requests for forms


• In addition, the above listed roles require the following activities be performed:


• Responds to customer inquiries


• Ensures compliance for assigned transactions to agreed service levels


• Identifies and resolves problems, verifies accuracy of processed transactions, reconciles, and performs duties per defined procedures


• Provides administrative support to local team and participate in projects, as assigned


• Works Mandatory Overtime, as required


• Regular Predictable Attendance


• Identifies and complies with the main principles relevant to legal and regulatory controls, including International Financial Reporting Standards, amongst others, that govern standard work practices


• Collects account data from well-established sources and prepares high-quality and timely reports, including verification, commentary, and analysis of trends to facilitate the decision-making process


• Monitors finance business processes in ordered to identify opportunities for improvement


• Reviews and analyzes customer service levels using standard reporting tools and highlights discrepancies against plan and anticipates, recognizes, and responds to the needs of the customer


• Provides detailed procedural advice and more specialized administrative support to internal clients to ensure internal standards are adhered to


• Performs account management tasks and processes, including data storage, maintaining accurate records, transactions, and reconciliations, for different types of accounts


• Performs other related duties as required


Education & Experience Required

  • High School Diploma
  • 3 or more years of experience in the Account Management area OR
  • Certified Insurance Apprentice including an Associate Degree and 1 or more years of experience in the Account Management area

Or an equivalent combination of education and experience


Education & Experience Preferred

  • Bachelor’s Degree in a related field


Job Knowledge & Skills

• Demonstrates commitment to corporate values


• Takes accountability for participating in the performance management cycle. Participates fully as a team member


• Exchanges expertise and provides advice to team members and business partners


• Takes action to manage own personal development



  • Acting with Integrity
  • Communicating Effectively 
  • Pursuing Self-Development 
  • Serving Customers 
  • Supporting Change 
  • Supporting Organizational Goals 
  • Working with Diverse Populations 

Nearest Major Market: Columbus GA