PLADS SF App Architect

Job Summary

Responsible for using solid foundational knowledge of Salesforce application and administration best practices to develop Salesforce-focused solutions. Works across teams to understand the Salesforce Application needs and provide guidance and leadership for both Delivery Teams and Business Stakeholders.

Principal Duties & Responsibilities

• Performs Salesforce Administrator functions such as managing users/profiles, permissions and sharing, page layout/UI updates, reports and dashboards, and declarative processes

• Engages with representatives from multiple business and/or IT units to develop user requirements for enhancements to the system

• Analyzes and understands business processes and end user needs to effectively prioritize, triage, recreate, and analyze system issues to determine root cause and provide solution recommendations

• Implements complex requirements in Salesforce using declarative functionality

• Assists in performing root-cause analysis for issues reported in Salesforce

• Proactively monitors Salesforce environments for potential sources of issues

• Prioritizes work in environments with competing and alternating priorities, with a constant focus on delivery

• Continually refines business acumen and establishes domain / industry vertical expertise

• Performs other related duties as required

Education & Experience Required

• Bachelor's Degree In related field
• Five years of experience with Salesforce Administration

Or an equivalent combination of education and experience

Job Knowledge & Skills

• Salesforce Certifications

· Administrator

· Advanced Administrator

· Platform App Builder

· Sales Cloud Consultant

· Service Cloud Consultant

• In-depth knowledge of Salesforce products and functionality

• Experience with:

· Customizations on the Salesforce platform with declarative tools

· Lightning Framework

· Importing and Maintaining data through Data tools (such as Dataloader)

· Providing direct user support and training

• Attention to detail and results oriented, with a strong customer focus

• Ability to work as part of a team and independently

• Problem-solving and technical communication skills

• Ability to prioritize workload to meet tight deadlines

• Salesforce Community (Experience Cloud) Development/Configuration experience (preferred) • Salesforce Certifications (preferred)

· Sharing and Visibility Designer

· Data Architecture & Management Designer

· Application Architect

Competencies

• Acting with Integrity
• Communicating Effectively 
• Pursuing Self-Development 
• Serving Customers 
• Supporting Change 
• Supporting Organizational Goals 
• Working with Diverse Populations

#DICE