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Sr Field Support Acct Qualifier

The Company:  Empowered Benefits, LLC
The Location: 


The Division:  Sales Operations & Analytics
Job Id:  2965


Job Summary


Make outbound calls to qualified accounts, confirm interest, and conduct sales appointments, drive virtual enrollments, and service accounts on an ongoing basis.


Principal Duties & Responsibilities


• Serve in a senior capacity on more complex sales or those that require licensing and/or the solicitation of group products


• Assist in training and onboarding Field Support team members and participates in the development of training guidelines and refinement of sales approaches, as needed.


• Make activation calls to pre-qualified accounts to confirm interest and understand needs at the account level.


• Conduct outreach to employees to understand individual needs.


• Provide detailed explanations of insurance products across Aflac’s entire product suite.


 • Track outreach and manage outbound follow-up calls to employees who have not yet responded.


 • Cultivate strong relationships with accounts and employees to unlock cross / up-sell opportunities beyond core products.


• Maintain tracking logs, identify patterns, and communicate relevant information / patterns in tracking logs to management.


• Maintain a position of trust and responsibility by keeping all account information confidential.


Education & Experience Required


  • Minimum Required 2 years of professional work experience in a sales / customer service environment.
  • Minimum Required Life and Accident/Health Insurance License
  • Minimum Required Successful completion of Life, Accident/Health Insurance licensing exam
  •  Minimum Required Six month waiting period between previous employment as an Aflac FST employee and an Aflac 1099 agent


Education & Experience Preferred


  • Preferred Bachelor’s Degree in related field


Or an equivalent combination of education and experience



Job Knowledge & Skills


• Knowledge of the concepts and techniques of call center or insurance


 • Working knowledge of sales-based processes or call center operations


 • High degree of accuracy and quality, ability to check one’s work prior to submission


 • Excellent presentation, oral, written, and interpersonal communications skills to effectively interact with potential customers.


 • Ability to maintain professionalism


• Adherence to privacy regulations


• An understanding of the applications and systems currently in use within a call center or sales environment


• Microsoft Excel, Intermediate


• Microsoft Word, Intermediate




  • Acting with Integrity
  • Communicating Effectively 
  • Pursuing Self-Development 
  • Serving Customers
  • Supporting Change 
  • Supporting Organizational Goals
  • Working with Diverse Populations