Strategic Relationship Manager

Salary Range: $95,000 - $125,000

Job Posting End Date: 8/12/2025

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation – This role is hybrid. This means you will be expected to report to one of our Aflac offices located in Paul S. Amos - Campus E for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. 

Work Designation. Depending on your location within the continental US, this role may be hybrid. 

• If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. 

What does it take to be successful at Aflac? 

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Broad knowledge of federal, state, and local regulatory and industry requirements, and standard concepts, practices, and procedures as they relate to the insurance industry 
• Excellent verbal and written communication skills 
• Strong problem solving and negotiation skills 
• Ability to establish and develop effective relationships with internal and external partner

Education & Experience Required

• Bachelor's Degree In Business Administration, Accounting, Finance, or a related field 
• 5 - 6 years of related work experience 

Or an equivalent combination of education and experience

Education & Experience Preferred

• Experience developing and implementing associate and vendor scorecards and strong working knowledge of performance measurement concepts

Travel

• Not Required

Principal Duties & Responsibilities

• Manages contract relationships, expectations, and results by serving as liaison between Aflac and operations-based vendor (OBV) serving as single point of contact for OBV 
• Defines and manages the frontline performance management process for OBV relationship, including developing and managing the contractual rewards and penalty program, ensuring compliance with company processes and procedures, federal and state regulations 
• Conducts negotiations and coordinates joint activities with contractors and OBV providing remittance processing and other service activities 
• Develops and refines service level agreements (SLA) and ensures vendor compliance; manages the negotiation of SLA and ongoing enhancements based on the changing partnership environment and works directly with appropriate business unit representatives to complete all necessary contract updates 
• Monitors and manages vendor performance metrics/scorecard; develops mitigation plans to correct sub-optimal performance and enforces penalty and award clauses in vendor contract 
•  Standardizes and coordinates implementation of procedures and process enhancements and implements business rule changes with OBV 
• Assists with the alignment of strategic plans and the annual budget between the division and OBV; advises, consults, and coordinates activities with division management, other departments within the division and OBV 
• Performs other related duties as required.

Total Rewards

The salary range for this job is $$95,000 to $125,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting. 

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock.  On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.