Voice Engineer I (Hybrid- Columbus, GA)

Salary Range: $55,000 - $140,000

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation – This role is hybrid. This means you will be expected to report to one of our Aflac offices located in Columbus, GA for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. 

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Microsoft Platforms
• Avaya PBX Administration
• Avaya ACD Administration
• OSI Model, TCP/IP, IP Sub netting
• VoIP and Video Protocols and Standards
• TDM and SIP Circuits and Trunking
• Cisco CUCM and Telepresence Administration

Education & Experience Required

• Bachelor’s Degree in Computer Science, Information Systems, engineering or related field
• Zero to two years of technical communications administration work experience

Or an equivalent combination of education and experience

Principal Duties & Responsibilities

• Assists with the installation, configuration, maintenance, and troubleshooting of end-user workstation hardware, software, and peripheral devices
• Assists with voice/video network asset management, including maintenance of voice/video network component inventory and related documentation, and technical specifications information
• Monitors and tests voice/video network performance, and provides performance statistics and reports
• Assists with new and existing equipment, hardware, and software upgrades
• Participates in managing voice/video network security solutions, and performs system backups and recovery
• Interacts with vendors, outsourcers, and contractors relating to voice/video network products and services
• Works on projects/systems/issues of easy to medium complexity; helps with daily operations support and maintenance of voice/video network systems
• Performs other related duties as required

Total Rewards

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to Aflac at the time of the posting.  Compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. The salary range for this position is $55,000 - $140,000.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock.  On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state mandated sick leave (Washington employees accrue 1 hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to sick and safe leave, and adoption and parental leave, in all states and localities.